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Field Support Jobs in Washington (NOW HIRING)

CDIT LLC

Field Support Specialist

Columbia, MD · On-site

CDIT is seeking a skilled and detail-oriented Field Support Specialist to join our team. The ideal candidate will have strong experience with providing hands-on support for Oracle hardware with ...

Quecon Inc.

Field Support Engineer

Washington, DC · Remote

Quecon, Inc. is currently seeking Field Technicians/Engineers to support the Federal Aviation Administration. Qualified candidates will perform a variety of duties to support the FAA customer in ...

Node.Digital

UC Field Support Engineer

Washington, DC · On-site

UC Field Support Engineer Location: Washington, DC Preferred: US Citizenship The UC Field Support Engineer will be responsible for delivering technical support for UC systems, including incident ...

Node.Digital

UC Field Support Engineer

Washington, DC · On-site

UC Field Support Engineer Location: Washington, DC Preferred: US Citizenship The UC Field Support Engineer will be responsible for delivering technical support for UC systems, including incident ...

Node.Digital

UC Field Support Engineer

Washington, DC · On-site

UC Field Support Engineer Location: Washington, DC Preferred: US Citizenship The UC Field Support Engineer will be responsible for delivering technical support for UC systems, including incident ...

Node.Digital

UC Field Support Engineer

Camp Springs, MD · On-site

$90 - $130/hr

UC Field Support Engineer Location: Maryland, Camp Springs Preferred: US Citizenship The UC Field Support Engineer will be responsible for delivering technical support for UC systems, including ...

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Field Support information

What is a field support?

Field Support roles involve providing technical assistance, maintenance, and troubleshooting services directly at client or operational sites. Professionals in these positions often travel to different locations to install, repair, or maintain equipment, and assist customers or teams with on-site issues. They are essential in ensuring minimal downtime and optimal performance of products or systems, acting as a bridge between customers and the company’s technical teams. Field Support staff must have strong problem-solving skills, technical knowledge, and effective communication abilities to address a wide range of challenges efficiently.

What are the key skills and qualifications needed to thrive as a field support professional?

Field Support professionals need strong technical troubleshooting abilities, a background in IT or engineering, and often an associate or bachelor's degree in a related field. Familiarity with ticketing systems, remote diagnostic tools, and sometimes vendor-specific certifications like CompTIA A+ or Cisco CCNA are commonly required. Excellent communication, problem-solving skills, and a customer-focused attitude help them stand out in this role. These skills ensure quick resolution of technical issues, high customer satisfaction, and reliable on-site service delivery.

What are some common challenges faced by field support professionals, and how can they be effectively managed?

Field Support professionals often encounter challenges such as troubleshooting complex technical issues on-site, managing time efficiently across multiple locations, and adapting to diverse client environments. Effective communication and strong problem-solving skills are crucial for quickly diagnosing issues and providing timely solutions. Staying organized, proactively planning routes, and leveraging remote support tools can help manage workloads and improve service quality. Additionally, collaborating closely with internal teams ensures that unique client needs are addressed and technical updates are implemented smoothly.

What is the difference between Field Support vs Field Service Technician?

AspectField SupportField Service Technician
CredentialsTypically requires technical certifications or relevant experienceOften requires technical certifications, such as A+ or manufacturer-specific training
Work EnvironmentPrimarily office-based with on-site client visitsMostly on-site at customer locations for equipment repair and maintenance
Employer & IndustryIT companies, telecom providers, and technology firmsManufacturers, equipment providers, and technical service companies
Common Search & ComparisonYesYes

Field Support and Field Service Technician roles share similarities in technical skills and certifications. However, Field Support often involves remote troubleshooting and client communication, while Field Service Technicians focus on hands-on repairs at customer sites. Both roles are essential in technology and equipment industries, but their work environments and daily tasks differ.

What does field support do?

Field support involves providing technical assistance, maintenance, and troubleshooting services at client locations. Support technicians often install, repair, and upgrade equipment or systems, using tools and diagnostic software, and may require certifications or technical knowledge relevant to the industry. They typically work on-site and may follow scheduled or emergency service requests.

What are popular job titles related to Field Support jobs in Washington?

For Field Support jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Field Support jobs in Washington look for?

The top searched job categories for Field Support jobs in Washington are:

What cities in Washington are hiring for Field Support jobs?

Cities in Washington with the most Field Support job openings:

Field Support jobs near you
Infographic showing various Field Support job openings in Washington as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Field Support Specialist

CDIT LLC

Columbia, MD • On-site

Full-time

Re-posted 7 days ago

Job description


CDIT is a technology solutions company supporting government and national security customers with secure, mission-focused IT solutions. We partner with highly skilled technical professionals to support complex environments where reliability, security, and operational excellence are critical. Our team values technical expertise, collaboration, and a commitment to supporting the missions of our customers.
CDIT is seeking a skilled and detail-oriented Field Support Specialist to join our team. The ideal candidate will have strong experience with providing hands-on support for Oracle hardware with Solaris and Linux Operating Systems.
Key responsibilities:
  • Provide Solaris and Linux Operating Systems Oracle hardware support, including ZFS storage, Exadata, and Oracle Database Appliances and experience with legacy Sun Microsystems hardware.
  • Provide on-site service desk coverage.
  • Provide outstanding customer service while assisting customers with hardware and software issues via e-mail, phone, or Instant Messaging.
  • Maintain on-site ticketing queue for hardware and software requests.
  • Travel to customer site to Implement hardware equipment fixes (replace drives, latency issues, power failures, connectivity, etc.)
  • Maintain high level of ongoing communication with customer before and during call progression.
  • Set and meet delivery target dates to comply with contract support SLAs.
  • Escalate customer issues/concerns to leadership as needed.
  • Coordinate with data center staff in remote locations to organize access for additional support.
  • Create break/fix and work order requests for access to local and remote locations.
  • Maintain on-site spares inventory for local use.
  • Follow government security policies.
  • Conduct weekly checks with customers on any unspecified issues they may be experiencing with supported hardware or software.

Requirements
  • Expertise in in-depth troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems.
  • Experience with firmware and software patching of systems from Oracle and Sun Microsystems.
  • Minimum of 2 years of in-depth experience troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems.
  • TS/SCI FSP clearance.

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