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Field Support Jobs in Virginia (NOW HIRING)

Collins Aerospace

The Field Service Engineer is responsible for deploying and supporting software solutions within the Air Force SIL environment, serving as the technical liaison between commercial development cycles ...

STI

IT Field Support Technician :: Culpeper, VA

Culpeper, VA · On-site

$21.25 - $29.25/hr

... support Qualifications: * * Valid driver's license (required) * Excellent verbal and written communication skills * Ability to work independently in a field environment and manage multiple priorities

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Field Support information

What is a field support?

Field Support roles involve providing technical assistance, maintenance, and troubleshooting services directly at client or operational sites. Professionals in these positions often travel to different locations to install, repair, or maintain equipment, and assist customers or teams with on-site issues. They are essential in ensuring minimal downtime and optimal performance of products or systems, acting as a bridge between customers and the company’s technical teams. Field Support staff must have strong problem-solving skills, technical knowledge, and effective communication abilities to address a wide range of challenges efficiently.

What are the key skills and qualifications needed to thrive as a field support professional?

Field Support professionals need strong technical troubleshooting abilities, a background in IT or engineering, and often an associate or bachelor's degree in a related field. Familiarity with ticketing systems, remote diagnostic tools, and sometimes vendor-specific certifications like CompTIA A+ or Cisco CCNA are commonly required. Excellent communication, problem-solving skills, and a customer-focused attitude help them stand out in this role. These skills ensure quick resolution of technical issues, high customer satisfaction, and reliable on-site service delivery.

What are some common challenges faced by field support professionals, and how can they be effectively managed?

Field Support professionals often encounter challenges such as troubleshooting complex technical issues on-site, managing time efficiently across multiple locations, and adapting to diverse client environments. Effective communication and strong problem-solving skills are crucial for quickly diagnosing issues and providing timely solutions. Staying organized, proactively planning routes, and leveraging remote support tools can help manage workloads and improve service quality. Additionally, collaborating closely with internal teams ensures that unique client needs are addressed and technical updates are implemented smoothly.

What is the difference between Field Support vs Field Service Technician?

AspectField SupportField Service Technician
CredentialsTypically requires technical certifications or relevant experienceOften requires technical certifications, such as A+ or manufacturer-specific training
Work EnvironmentPrimarily office-based with on-site client visitsMostly on-site at customer locations for equipment repair and maintenance
Employer & IndustryIT companies, telecom providers, and technology firmsManufacturers, equipment providers, and technical service companies
Common Search & ComparisonYesYes

Field Support and Field Service Technician roles share similarities in technical skills and certifications. However, Field Support often involves remote troubleshooting and client communication, while Field Service Technicians focus on hands-on repairs at customer sites. Both roles are essential in technology and equipment industries, but their work environments and daily tasks differ.

What does field support do?

Field support involves providing technical assistance, maintenance, and troubleshooting services at client locations. Support technicians often install, repair, and upgrade equipment or systems, using tools and diagnostic software, and may require certifications or technical knowledge relevant to the industry. They typically work on-site and may follow scheduled or emergency service requests.

What are popular job titles related to Field Support jobs in Virginia?

For Field Support jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Field Support jobs in Virginia look for?

The top searched job categories for Field Support jobs in Virginia are:

Field Support jobs near you
Infographic showing various Field Support job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

Principal Field Support Engineer (Onsite) (Contingent)

Prattwhitney

Hampton, VA • On-site

$107.50 - $204.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 hours ago

Pratt & Whitney rating

8.7

Company rating: 8.7 out of 10

Based on 157 frontline employees who took The Breakroom Quiz

16th of 72 rated aerospace companies

Job description

Field Service Engineer Responsibilities

The Field Service Engineer is responsible for deploying and supporting software solutions within the Air Force SIL environment, serving as the technical liaison between commercial development cycles and AF‑DCGS operational requirements. This role ensures that software releases meet compliance, security, and operational readiness standards while supporting site deployments, troubleshooting, and collaboration with Air Force counterparts.

The Field Service Engineer plays a critical role in validating system performance, supporting acceptance testing, and ensuring secure, reliable integration in mission environments.

Qualifications
  • Active and transferable TS/SCI U.S. government issued security clearance prior to start date.
  • Current DoD 8570.1 IAT Level II or IAM Level I certification (e.g., Security+ CE, CCNA Security, CySA+, CAP, etc.).
  • Expertise navigating RMF compliance processes, DISA STIG implementation, and associated documentation.
  • Experience managing CI/CD pipeline activities in support of deployment and release processes.
  • Strong background in containerization technologies such as Docker and Kubernetes.
  • Experience performing ACAS/SCAP vulnerability scanning and interpreting results.
  • Proficiency troubleshooting complex system issues in mission or operational environments.
  • Experience working with Cross Domain Solutions and performing Site Acceptance Testing.
  • Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience.
Preferred Qualifications
  • Familiarity with Air Force SIL environments or AF‑DCGS mission systems.
  • Experience supporting field deployment activities, customer coordination, and on‑site technical liaison functions.
  • Knowledge of secure cloud or hybrid deployment environments.
  • Experience integrating containerized systems into operational environments with strict cybersecurity requirements.
  • Strong communication skills for coordinating between engineering teams, customers, and mission operators.
Benefits
  • Flexible work weeks: 9/80A, 5/40; Flexible work Hours: Core hours, modified time.
  • Medical, dental, and vision insurance.
  • Three weeks of vacation for newly hired employees.
  • Generous 401(k) plan with employer matching funds and separate employer retirement contribution.
  • Tuition reimbursement program.
  • Student Loan Repayment Program.
  • Life insurance and disability coverage.
  • Optional coverages: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
  • Birth, adoption, parental leave benefits.
  • Ovia Health, fertility, and family planning.
  • Adoption Assistance.
  • Autism Benefit Employee Assistance Plan, including up to 10 free counseling sessions.
  • Healthy You Incentives, wellness rewards program.
  • Doctor on Demand, virtual doctor visits.
  • Bright Horizons, child and elder care services.
  • Teladoc Medical Experts, second opinion program.
  • Relocation assistance.
Salary & Compensation

Salary range for this role is 107,500 USD - 204,500 USD, based on experience, function, and responsibilities. Benefits include medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, and additional incentive compensation programs as applicable.

EEO & Equal Opportunity Statement

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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What Pratt & Whitney employees say

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Benefits

Hours and flexibility

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About Pratt & Whitney

Sourced by ZipRecruiter

Pratt & Whitney has a long history of leadership and innovation in the field of aviation propulsion. Our story begins in the 1920s and has flourished throughout the decades. We have continuously transformed and reinvented our businesses to offer superior products and services to our customers. In 1925, the Pratt & Whitney Aircraft Company was founded by Frederick B. Rentschler, pioneer of the air-cooled radial engine design which enabled unprecedented power-to-weight ratio. Its first engine, the R-1340 Wasp engine, transformed military and commercial aviation and is still in use today. In 1928, the Canadian division of the Pratt & Whitney Aircraft Company was established. In 1944, Pratt & Whitney began its gas turbine and jet propulsion initiative. The company constructed a wind tunnel, laboratory and engineering center to support our allies’ efforts in World War II. In 1945, wartime production included more than 300,000 Pratt & Whitney engines, touted by service members as extremely dependable – a legacy that continues today. From there, Pratt & Whitney continued to design and innovate more powerful, agile, and reliable engines becoming a leader in the aerospace industry. Today, Pratt & Whitney has more than 85,000 engines in service and more than 16,000 customers worldwide.

Industry

Engineering professional services

Company size

10,000+ Employees

Headquarters location

East Hartford, CT, US

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