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Field Support Jobs in Virginia (NOW HIRING)

Kastle Systems

Field Support Technician

Falls Church, VA

$21 - $28.75/hr

The Field Support Technician II provides professional, technical, and accurate assistance to Kastle Technicians, Partners, and Operations. Their focus is to improve the efficiency of Kastle ...

Peraton

Field Support Technicial

Reston, VA

$86K - $138K/yr

Test, train, and field support to customers regarding technical aspects of designated systems and services. * Provide expertise for the resolution of technical problems, troubleshoot products, and ...

Peraton

Field Support Technicial

Reston, VA

$86K - $138K/yr

Test, train, and field support to customers regarding technical aspects of designated systems and services. * Provide expertise for the resolution of technical problems, troubleshoot products, and ...

Compu Dynamics

Field Support Technician

Chantilly, VA · On-site

$20.25 - $27.75/hr

The Field Support Technician provides general, non-technical support to project teams at active data center construction sites. This position keeps crews supplied and moving by distributing drinking ...

Compu Dynamics

Field Support Technician

Chantilly, VA · On-site

$20.25 - $27.75/hr

The Field Support Technician provides general, non-technical support to project teams at active data center construction sites. This position keeps crews supplied and moving by distributing drinking ...

Compu Dynamics

Field Support Technician

Chantilly, VA · On-site

$20.25 - $27.75/hr

The Field Support Technician provides general, non-technical support to project teams at active data center construction sites. This position keeps crews supplied and moving by distributing drinking ...

Peraton

Field Support Technician Advisor

Reston, VA

$112K - $179K/yr

Test, train, and field support to customers regarding technical aspects of designated systems and services. * Provide expertise for the resolution of technical problems, troubleshoot products, and ...

Peraton

Field Support Technician Advisor

Reston, VA

$112K - $179K/yr

Test, train, and field support to customers regarding technical aspects of designated systems and services. * Provide expertise for the resolution of technical problems, troubleshoot products, and ...

Collins Aerospace

The Field Service Engineer is responsible for deploying and supporting software solutions within the Air Force SIL environment, serving as the technical liaison between commercial development cycles ...

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Field Support information

What is a field support?

Field Support roles involve providing technical assistance, maintenance, and troubleshooting services directly at client or operational sites. Professionals in these positions often travel to different locations to install, repair, or maintain equipment, and assist customers or teams with on-site issues. They are essential in ensuring minimal downtime and optimal performance of products or systems, acting as a bridge between customers and the company’s technical teams. Field Support staff must have strong problem-solving skills, technical knowledge, and effective communication abilities to address a wide range of challenges efficiently.

What are the key skills and qualifications needed to thrive as a field support professional?

Field Support professionals need strong technical troubleshooting abilities, a background in IT or engineering, and often an associate or bachelor's degree in a related field. Familiarity with ticketing systems, remote diagnostic tools, and sometimes vendor-specific certifications like CompTIA A+ or Cisco CCNA are commonly required. Excellent communication, problem-solving skills, and a customer-focused attitude help them stand out in this role. These skills ensure quick resolution of technical issues, high customer satisfaction, and reliable on-site service delivery.

What are some common challenges faced by field support professionals, and how can they be effectively managed?

Field Support professionals often encounter challenges such as troubleshooting complex technical issues on-site, managing time efficiently across multiple locations, and adapting to diverse client environments. Effective communication and strong problem-solving skills are crucial for quickly diagnosing issues and providing timely solutions. Staying organized, proactively planning routes, and leveraging remote support tools can help manage workloads and improve service quality. Additionally, collaborating closely with internal teams ensures that unique client needs are addressed and technical updates are implemented smoothly.

What is the difference between Field Support vs Field Service Technician?

AspectField SupportField Service Technician
CredentialsTypically requires technical certifications or relevant experienceOften requires technical certifications, such as A+ or manufacturer-specific training
Work EnvironmentPrimarily office-based with on-site client visitsMostly on-site at customer locations for equipment repair and maintenance
Employer & IndustryIT companies, telecom providers, and technology firmsManufacturers, equipment providers, and technical service companies
Common Search & ComparisonYesYes

Field Support and Field Service Technician roles share similarities in technical skills and certifications. However, Field Support often involves remote troubleshooting and client communication, while Field Service Technicians focus on hands-on repairs at customer sites. Both roles are essential in technology and equipment industries, but their work environments and daily tasks differ.

What does field support do?

Field support involves providing technical assistance, maintenance, and troubleshooting services at client locations. Support technicians often install, repair, and upgrade equipment or systems, using tools and diagnostic software, and may require certifications or technical knowledge relevant to the industry. They typically work on-site and may follow scheduled or emergency service requests.

What are popular job titles related to Field Support jobs in Virginia?

For Field Support jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Field Support jobs in Virginia look for?

The top searched job categories for Field Support jobs in Virginia are:

Field Support jobs near you
Infographic showing various Field Support job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

Field Support Technician

Falls Church, VA

Kastle Systems
IT Services • 501 - 1,000 employees

9.1

Company rating: 9.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

3rd of 117 rated security

People enjoy working here

Good employer

Respectful managers

Learn more about Kastle Systemsexternal

$21 - $28.75/hr

Full-time

Posted 28 days ago

Job description

Overview

The Field Support Technician II is responsible for assisting with technical issues from the field via the Field Support Hotline.  The Field Support Technician II provides professional, technical, and accurate assistance to Kastle Technicians, Partners, and Operations. Their focus is to improve the efficiency of Kastle Operations by handling issues quickly and accurately move technicians along to the next job or by troubleshooting/resolving issues remotely when possible to prevent dispatch in the first place.


Responsibilities

• Providing courteous and professional support to users of the Field Support Hotline
• Logging on to CATs for assigned shifts
• Documenting all calls by creating Field Support Cases in CATs
• Following through on all calls to resolution and escalating appropriately when necessary to Tier1/Tier2
• Identifying and escalating training opportunities for technicians when appropriate
• Provide brief trainings to Technicians, Project Managers, Dispatchers and CS Reps to help fill knowledge gaps of Kastle Products and Services as needed.
• Staying knowledgeable of any new Kastle Product Launches, Tech Bulletins, Wiring Diagrams, Product recalls/defects, etc. to provide the most up to date support.
II AC Specific:
• Intermediate Knowledge of Access Control Systems and their Components
• Proficiency in Kastle Access Control Products, their specifications, and proper usage
• Proficiency in Kastle Tools (NED, EP Monitor, Technician App, FTT, etc.) and their admin functions to support field technicians
II Video Specific:
• Intermediate Knowledge of CCTV/Video Systems and their Components
• Intermediate Knowledge of Networking Components and their Functions
• Proficiency in Kastle Video Products, their specifications, and proper usage
• Proficiency in the Video5 and Classic Portals basic admin functions to support field technicians


Qualifications
  • Performs work under general supervision.
  • Handles moderately complex issues and problems, and refers more complex issues to higher-level staff.
  • Possesses solid working knowledge of subject matter.
  • May provide leadership, coaching, and/or mentoring to subordinate group.
  • Typically requires an Associate's degree and 2 to 4 years of experience.
  • Report to a department head or manager

Company Overview

At Kastle, we believe that diversity makes us stronger -  at work and in the world.  Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.


Equal Opportunity Statement

At Kastle, we believe that diversity makes us stronger -  at work and in the world.  Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.

Qualifications:
  • Performs work under general supervision.
  • Handles moderately complex issues and problems, and refers more complex issues to higher-level staff.
  • Possesses solid working knowledge of subject matter.
  • May provide leadership, coaching, and/or mentoring to subordinate group.
  • Typically requires an Associate's degree and 2 to 4 years of experience.
  • Report to a department head or manager
Education:UNAVAILABLEEmployment Type: UNAVAILABLE

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