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Field Support Associate Jobs in California (NOW HIRING)

Sciton

Service Support Associate (Shipping)

Palo Alto, CA · On-site

$55K - $65K/yr

You will support service operations by managing orders, tracking parts and field service activity ... Associate Degree. * 1-2 years of work experience, preferable within manufacturing operations.

Sciton

Service Support Associate (Shipping)

Palo Alto, CA · On-site

$55K - $65K/yr

You will support service operations by managing orders, tracking parts and field service activity ... Associate Degree. * 1-2 years of work experience, preferable within manufacturing operations.

Blue Dot Safe

Technical Support Associate

Pomona, CA · On-site

$21 - $24/hr

Provide technical support to customers and field technicians via phone and email * Diagnose and troubleshoot hardware, software, and connectivity issues * Create, update, and manage service calls ...

RH

Operations Support Associate

Newport Beach, CA · On-site

$29 - $33/hr

RH is seeking a Gallery Support Associate to join our team in providing world-class service to ... similar field * Enthusiastic team player who is high-energy and results-driven * Commitment to ...

RH

Operations Support Associate

Newport Beach, CA · On-site

RH is seeking a Gallery Support Associate to join our team in providing world-class service to ... similar field * Enthusiastic team player who is high-energy and results-driven * Commitment to ...

EK Associates

Be Seen First

Over-The-Shoulder Support Analyst (COTS) - Field Support

Los Angeles, CA · On-site

$60K - $70K/yr

K. Associates is seeking experienced Over-The-Shoulder Support Analysts (COTS) to provide in-person, hands-on user support for a large-scale enterprise system implementation within a government ...

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Field Support Associate information

What is a field support associate?

A Field Support Associate is a professional responsible for providing on-site assistance and technical support to clients, customers, or internal teams. Their duties often include troubleshooting equipment or software issues, training users, and ensuring that operations run smoothly in the field. They act as a bridge between the company and its clients, helping to resolve problems quickly and efficiently. Field Support Associates may also assist with installation, maintenance, and documentation of products or services. This role requires strong communication, problem-solving skills, and a customer-focused attitude.

What are the key skills and qualifications needed to thrive as a field support associate?

To thrive as a Field Support Associate, you need strong problem-solving abilities, customer service skills, and a high school diploma or equivalent, with some roles preferring technical or logistics experience. Familiarity with CRM systems, ticketing platforms, and mobile devices is often required, and certifications such as CompTIA A+ can be advantageous. Excellent communication, adaptability, and time management help you efficiently address client needs and coordinate with team members. These skills are critical for delivering timely, effective support and maintaining customer satisfaction in dynamic field environments.

What are some typical challenges faced by field support associates, and how can they prepare for them?

Field Support Associates often encounter challenges such as adapting to varied work environments, managing multiple service requests simultaneously, and communicating effectively with both technical teams and clients. To prepare, it’s helpful to develop strong organizational skills, maintain flexibility, and build a solid understanding of company procedures and products. Proactively seeking feedback and collaborating closely with team members can also help overcome obstacles and ensure smooth operations in the field.

What cities in California are hiring for Field Support Associate jobs?

Cities in California with the most Field Support Associate job openings:

Infographic showing various Field Support Associate job openings in California as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, and 6% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Service Support Associate (Shipping)

Palo Alto, CA • On-site

Sciton
Medical Equipment and Supplies Manufacturing • 201 - 500 employees
Learn more about Scitonexternal

$55K - $65K/yr

Other

Retirement

Re-posted 6 days ago

Job description

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Service Support Associate (Shipping)
Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to market just a few years after lasers were first invented, and that same spirit of innovation still drives us today.
We are built on a strong set of values: Selflessness, Candor, Innovation, Execution, Objectivity, Excellence, Learning, Ownership, and Clarity. With more than 500 employees worldwide, Sciton has been recognized as a USA TODAY Top Workplace for three consecutive years from 2022 to 2025.
If you want to work on meaningful technology that directly improves patient outcomes and be part of a company that values curiosity, ownership, and excellence, we would love to meet you
Position Summary:
The Service Support Associate at Sciton plays a critical role within the Service business unit, ensuring seamless operations in the manufacturing, distribution, and support of our medical laser equipment for both domestic and international customers. Success in this role comes from a strong blend of exceptional customer service, attention to detail, teamwork, and a commitment to operational excellence. You will support service operations by managing orders, tracking parts and field service activity, maintaining accurate documentation, and assisting with inventory and customer records, all while helping to resolve operational challenges efficiently. This position offers the opportunity to contribute to a dynamic, collaborative team while ensuring Sciton's customers receive the highest level of service and support.
In this role, you will:

  • Provide service operations support related to manufacturing and distribution of medical laser equipment to domestic and international customers.
  • Assembly of internal and external customer orders and prepares goods for shipment.
  • Open calls/Sales orders within Scitons ERP system to track movement of parts and field service activity.
  • Receipt of parts and closing calls to initiate billing upon completion of field service activities.
  • Work with management to resolve issues that may surface during the call closing process.
  • Update Material Order Spreadsheet during and after call processing.
  • Review and update customer installed base, as required.
  • Respond to internal and external customer requests as needed.
  • Update Sciton Store upon request.
  • Weekly Inventory
  • Assist with scanning and maintaining electronic device history records (eDHRs) and other corporate documentation as assigned by management.
Essential Requirements:
  • Minimum: Associate Degree.
  • 1-2 years of work experience, preferable within manufacturing operations.
  • Computer skills in Microsoft Office, especially Excel and Word.
  • Enterprise solution software familiarity is a plus.
  • Rely on instructions and pre-established guidelines to perform the functions of the job.
  • Self-motivated, results-oriented, highly organized, creative, enthusiastic, and capable of staying under control with pressure from multiple ongoing projects.
  • Flexible, with the ability to multi-task.
  • Excellent oral and written communication skills.
  • Ability to work independently as well as in a team environment

Compensation and Benefits:
The salary range for this position is $55k - $65k. In addition to a competitive market-based salary, Sciton provides an opportunity to participate in equity/stock incentive programs, a profit-sharing bonus, and a comprehensive benefits package, including 401K with matching.
FULL-TIME/PART-TIME Full-Time
POSITION Service Support Associate (Shipping)
LOCATION Palo Alto (HQ)
Pay Range: $55,000 - $65,000 per year

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