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Field Support Analyst Jobs (NOW HIRING)

South Shore Health

IT Field Support Analyst

Weymouth, MA · On-site

$27.78 - $37.38/hr

Compensation Pay Range: $27.78 - $37.38 ESSENTIAL FUNCTIONS Work with Manager of IT Field Support Services or Lead Analyst to complete scheduled daily work assignments within the Field Support team.

South Shore Health

IT Field Support Analyst

Weymouth, MA · On-site

$27.78 - $37.38/hr

Compensation Pay Range: $27.78 - $37.38 ESSENTIAL FUNCTIONS • Work with Manager of IT Field Support Services or Lead Analyst to complete scheduled daily work assignments within the Field Support ...

EK Associates

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Over-The-Shoulder Support Analyst (COTS) - Field Support

Los Angeles, CA · On-site

$60K - $70K/yr

K. Associates is seeking experienced Over-The-Shoulder Support Analysts (COTS) to provide in-person, hands-on user support for a large-scale enterprise system implementation within a government ...

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Field Support Analyst information

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How much do field support analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for field support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is a field support analyst?

Field Support Analysts are IT professionals who provide on-site technical assistance to end users, typically resolving hardware, software, and network issues directly at client locations or within an organization. They troubleshoot problems, install and configure equipment, and ensure that technology systems function smoothly. Field Support Analysts often act as the first point of contact for technical issues and may also train users or help with system upgrades. Their work ensures minimal downtime and efficient operation of IT resources.

What are some typical challenges field support analysts face when troubleshooting issues remotely?

Field Support Analysts often encounter challenges such as limited access to physical devices, incomplete information from end users, and varying levels of technical proficiency among clients. These factors can make diagnosing and resolving issues more complex, requiring strong communication skills and creative problem-solving. Building rapport with users and utilizing remote access tools effectively can help overcome these hurdles and ensure timely resolution of technical problems.

What are the key skills and qualifications needed to thrive as a field support analyst, and why are they important?

To thrive as a Field Support Analyst, you need strong technical troubleshooting abilities, a solid understanding of computer hardware and software, and typically a degree in information technology or a related field. Familiarity with remote desktop tools, ticketing systems, and certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are commonly required. Exceptional communication, problem-solving skills, and the ability to work independently under pressure help you stand out in this role. These skills and qualities are vital for quickly resolving technical issues, ensuring minimal downtime, and maintaining high customer satisfaction.

What is the difference between Field Support Analyst vs Help Desk Technician?

AspectField Support AnalystHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+
Work EnvironmentOn-site at client locations, troubleshooting hardware/software issuesPrimarily in office or call center, remote support
Employer & IndustryIT service providers, large corporations, telecomIT support centers, small to medium businesses

Both roles involve technical support, but Field Support Analysts usually work directly at client sites handling hardware and network issues, while Help Desk Technicians provide remote or on-site support primarily via phone or email. The roles often overlap in certifications and industry usage, but differ mainly in work environment and scope of on-site support.

How much does a support support analyst make in the US?

Support support analysts in the US typically earn an average salary of around $55,000 to $75,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with specialized skills can earn higher salaries, especially in tech-focused environments.

What does a field support analyst do?

A field support analyst provides technical assistance and troubleshooting for hardware, software, and network issues directly at client sites or remotely. They install, maintain, and repair equipment, often using diagnostic tools and technical knowledge to resolve problems efficiently. This role typically requires strong communication skills and technical certifications such as CompTIA A+ or Network+.

What cities are hiring for Field Support Analyst jobs?

Cities with the most Field Support Analyst job openings:

What are popular job titles related to Field Support Analyst jobs?

For Field Support Analyst jobs, the most frequently searched job titles are:

Field Support Analyst jobs near you
Infographic showing various Field Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Field Support Analyst

San Diego, CA • On-site

Inficare Technologies
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Inficare Technologiesexternal

Full-time

Re-posted 2 days ago

Job description

Job Title: Field Support Analyst
Location: San Diego, CA (Onsite)
Job Type: Contract
Experience: 5+ years of Level 2 onsite computer support
Job Overview
Our client is seeking an experienced Field Support Analyst to join their team in San Diego, CA. The ideal candidate will provide hands-on desktop and software support to a diverse enterprise user base, ensuring smooth day-to-day technology operations across the organization.
Key Responsibilities
  • Provide general desktop hardware support to end users
  • Deliver Level 1 and Level 2 software support at an enterprise scale
  • Assist a wide range of end users with desktop and technology needs
  • Respond to and resolve ServiceNow tickets in a timely manner
  • Maintain and manage office technology infrastructure
  • Deliver front-facing customer service with professionalism
  • Provide backend Microsoft Office suite support including MS365 and SharePoint
  • Manage devices via Microsoft Intune
  • Administer and support Active Directory
  • Perform remote management and support using Bomgar
Required Skills
  • Strong technical troubleshooting skills
  • Excellent customer service and communication skills
  • Windows 11 proficiency
  • Microsoft Office, MS365, SharePoint
  • Microsoft Intune
  • Active Directory
  • ServiceNow ticketing system experience
  • Bomgar remote management
  • Cloud storage experience
Preferred Skills
  • Experience supporting large enterprise environments with 10,000+ end users
  • Background in Commercial Real Estate, Banking, or Law Firm IT support
  • A/V and conference room support (Zoom or Teams)
  • Experience with Apple iOS devices
  • Adobe Acrobat proficiency

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