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Field Support Analyst Jobs (NOW HIRING)

South Shore Health

IT Field Support Analyst

Weymouth, MA

$27.78 - $37.38/hr

ESSENTIAL FUNCTIONS • Work with Manager of IT Field Support Services or Lead Analyst to complete scheduled daily work assignments within the Field Support team. • Determine and escalate the ...

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Acumen Solutions

Support Analyst

Cleveland, OH · On-site

Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible ... or related field - Authorized to work for any U.S. employer Additional Information EOE M/F/V/D ...

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How much do field support analyst jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for field support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is a field support analyst?

Field Support Analysts are IT professionals who provide on-site technical assistance to end users, typically resolving hardware, software, and network issues directly at client locations or within an organization. They troubleshoot problems, install and configure equipment, and ensure that technology systems function smoothly. Field Support Analysts often act as the first point of contact for technical issues and may also train users or help with system upgrades. Their work ensures minimal downtime and efficient operation of IT resources.

What are the key skills and qualifications needed to thrive as a field support analyst, and why are they important?

To thrive as a Field Support Analyst, you need strong technical troubleshooting abilities, a solid understanding of computer hardware and software, and typically a degree in information technology or a related field. Familiarity with remote desktop tools, ticketing systems, and certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are commonly required. Exceptional communication, problem-solving skills, and the ability to work independently under pressure help you stand out in this role. These skills and qualities are vital for quickly resolving technical issues, ensuring minimal downtime, and maintaining high customer satisfaction.

What are some typical challenges field support analysts face when troubleshooting issues remotely?

Field Support Analysts often encounter challenges such as limited access to physical devices, incomplete information from end users, and varying levels of technical proficiency among clients. These factors can make diagnosing and resolving issues more complex, requiring strong communication skills and creative problem-solving. Building rapport with users and utilizing remote access tools effectively can help overcome these hurdles and ensure timely resolution of technical problems.

What is the difference between Field Support Analyst vs Help Desk Technician?

AspectField Support AnalystHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+
Work EnvironmentOn-site at client locations, troubleshooting hardware/software issuesPrimarily in office or call center, remote support
Employer & IndustryIT service providers, large corporations, telecomIT support centers, small to medium businesses

Both roles involve technical support, but Field Support Analysts usually work directly at client sites handling hardware and network issues, while Help Desk Technicians provide remote or on-site support primarily via phone or email. The roles often overlap in certifications and industry usage, but differ mainly in work environment and scope of on-site support.

How much does a support analyst make in the US?

Support analysts in the US typically earn an average salary of around $55,000 to $70,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Compensation often includes benefits such as health insurance and paid time off.

What cities are hiring for Field Support Analyst jobs?

Cities with the most Field Support Analyst job openings:

Field Support Analyst jobs near you
Infographic showing various Field Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

College Applications & Field Support Analyst

St. Luke's University Health Network

Bethlehem, PA

Full-time

Re-posted 15 days ago

St. Luke's University Health Network rating

7.1

Company rating: 7.1 out of 10

Based on 270 frontline employees who took The Breakroom Quiz

380th of 887 rated healthcare providers

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

This position will be based at the College of Health Sciences and will provide primary Desktop, Device and Applications support for this location. Experience in applications and desktop support in a college setting is heavily preferred.

The College Applications and Field Support Analyst maintains and supports information technology users and hardware in the College of Health Sciences. Responsible for the operation and maintenance of computer-assisted simulation technology.

JOB DUTIES AND RESPONSIBILITIES:

  • Provides first-level troubleshooting support for PC hardware failures for College administrators, faculty, staff and students.

  • Provides first-level support for network simulation technology.

  • Provides first-level support for wireless networking.

  • Maintains working knowledge of standard software for the PC's in the College, especially Microsoft Windows and Office and working knowledge of computerized patient models in the simulation lab.

  • Instructs PC users in equipment and program functions.

  • Communicates with vendor(s) through Information Services, as directed.

  • Develops long range plan for computer services including hardware/software for the College.

  • Collaborates on implementation of the approved plan for computer services for the College including faculty, staff, and students.

PHYSICAL AND SENSORY REQUIREMENTS:

Sitting for up to seven hours per day, three hours at a time. Continuous use of fingers and hands for typing. Requires hand and finger dexterity to use computer equipment. Occasional kneeling, bending, stooping, lifting of objects weighing up to 60 lbs., and pushing object weighing up to 80 lbs. Hearing as it relates to normal conversation. Seeing as it relates to general vision, near and far vision, peripheral vision and depth perception.

EDUCATION:

A computer science or electronic technology major in Bachelor or Associate degree program.

TRAINING AND EXPERIENCE:

Experience in solving hardware problems and/or previous computer operations experience.

Please complete your application using your full legal name andcurrent home address. Be sure toincludeemployment history forthe past seven (7) years, including your present employer. Additionally, you areencouraged to upload a current resume, including all work history, education, and/or certifications andlicenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer.

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