Location: Redding, CA
As a Field Service Technician III, you represent MITER Brands and our trusted family of brands—including Milgard, MI Windows & Doors, and PGT Innovations—by delivering expert, high‐level service in the field. This senior‐level role requires advanced technical knowledge, independent decision-making, and the ability to resolve complex window and door issues while providing exceptional customer experience.
You’ll serve as a technical authority for field repairs, mentor junior technicians, and ensure every service interaction reinforces our commitment to quality, craftsmanship, and customer care.
Compensation Range: $28.00 - $34.00/hour (depending on experience)
Schedule: Monday – Friday, starting at 7:00 a.m.
As part of MITER Brands—home to trusted names like Milgard, MI Windows & Doors, and PGT Innovations—we serve builders, remodelers, contractors, and homeowners nationwide with integrity, innovation, and excellence.
Responsibilities
- Perform complex diagnostics, repairs, retrofits, and adjustments on a full range of window and door products—including escalated or non‐standard issues.
- Conduct advanced on‐site inspections and determine root cause of failures with minimal guidance.
- Execute high‐precision repairs requiring expert understanding of product engineering, installation methods, and structural interface.
- Serve as a senior field representative, addressing escalated customer concerns with professionalism and confidence.
- Clearly communicate technical findings, service options, and preventative recommendations to homeowners, builders, and contractors.
- Uphold MITER Brands’ standards for customer experience and professionalism during every visit.
- Provide mentorship, ride‐alongs, and technical coaching for Field Service Technicians I & II.
- Collaborate with manufacturing, engineering, quality, and customer care teams to resolve repeated or systemic product issues.
- Offer feedback on product performance and field trends to support continuous improvement.
- Ensure accurate and detailed documentation of service work, parts usage, and resolutions.
- Maintain a clean, well‐organized service vehicle, tools, and inventory—setting the standard for field readiness.
- Support safety compliance, onsite risk mitigation, and uphold company safety policies.
- Recommend product upgrades, preventative maintenance programs, and efficiency improvements to customers.
- Participate in specialized training and certifications to remain current on emerging products and repair techniques.
- Assist in process improvements impacting field service, customer satisfaction, or product durability.
Qualifications
- High school diploma or equivalent; advanced technical training or industry certification strongly preferred
- 5+ years of progressive experience in window/door service, installation, maintenance, or related trades
- Expert troubleshooting capabilities and the ability to resolve complex technical issues independently
- Strong communication and customer‐service skills with the ability to handle escalated situations
- Valid driver’s license with clean driving record
- Ability to lift, carry, and maneuver up to 50 lbs, including ladders and materials
- Demonstrated ability to train, mentor, or guide junior-level technicians
- Prior experience with Milgard, MI Windows & Doors, or PGT product lines
- Proficiency with digital service systems, documentation tools, and mobile diagnostics
- Familiarity with building codes, installation standards, and construction best practices
Company Description
MITER Brands TM is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments, also known as Milgard, MI Windows & Doors, and PGTI. MITER Brands is one of the largest suppliers of precision-built and energy-efficient windows and doors, with more than 10 manufacturing facilities throughout the United States servicing thousands of dealers. More than the name of a parent company, MITER Brands establishes a way of doing business. With optimized manufacturing, valued relationships, and dedicated team members coast to coast, MITER Brands instills confidence and drives quality customer experiences with an owner-operated, family-first approach.