Milgard Manufacturing

Location: Redding, CA

As a Field Service Technician III, you represent MITER Brands and our trusted family of brands—including Milgard, MI Windows & Doors, and PGT Innovations—by delivering expert, high‐level service in the field. This senior‐level role requires advanced technical knowledge, independent decision-making, and the ability to resolve complex window and door issues while providing exceptional customer experience.

You’ll serve as a technical authority for field repairs, mentor junior technicians, and ensure every service interaction reinforces our commitment to quality, craftsmanship, and customer care.

 Compensation Range: $28.00 - $34.00/hour (depending on experience)

 Schedule: Monday – Friday, starting at 7:00 a.m.  

As part of MITER Brands—home to trusted names like Milgard, MI Windows & Doors, and PGT Innovations—we serve builders, remodelers, contractors, and homeowners nationwide with integrity, innovation, and excellence.

Responsibilities

• Perform complex diagnostics, repairs, retrofits, and adjustments on a full range of window and door products—including escalated or non‐standard issues.
• Conduct advanced on‐site inspections and determine root cause of failures with minimal guidance.
• Execute high‐precision repairs requiring expert understanding of product engineering, installation methods, and structural interface.
• Serve as a senior field representative, addressing escalated customer concerns with professionalism and confidence.
• Clearly communicate technical findings, service options, and preventative recommendations to homeowners, builders, and contractors.
• Uphold MITER Brands’ standards for customer experience and professionalism during every visit.
• Provide mentorship, ride‐alongs, and technical coaching for Field Service Technicians I & II.
• Collaborate with manufacturing, engineering, quality, and customer care teams to resolve repeated or systemic product issues.
• Offer feedback on product performance and field trends to support continuous improvement.
• Ensure accurate and detailed documentation of service work, parts usage, and resolutions.
• Maintain a clean, well‐organized service vehicle, tools, and inventory—setting the standard for field readiness.
• Support safety compliance, onsite risk mitigation, and uphold company safety policies.
• Recommend product upgrades, preventative maintenance programs, and efficiency improvements to customers.
• Participate in specialized training and certifications to remain current on emerging products and repair techniques.
• Assist in process improvements impacting field service, customer satisfaction, or product durability.

Qualifications

• High school diploma or equivalent; advanced technical training or industry certification strongly preferred
• 5+ years of progressive experience in window/door service, installation, maintenance, or related trades
• Expert troubleshooting capabilities and the ability to resolve complex technical issues independently
• Strong communication and customer‐service skills with the ability to handle escalated situations
• Valid driver’s license with clean driving record
• Ability to lift, carry, and maneuver up to 50 lbs, including ladders and materials
• Demonstrated ability to train, mentor, or guide junior-level technicians
• Prior experience with Milgard, MI Windows & Doors, or PGT product lines
• Proficiency with digital service systems, documentation tools, and mobile diagnostics
• Familiarity with building codes, installation standards, and construction best practices