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Field Service It Technician Jobs in North Carolina

Adams Electric Company

IT Technician

Greensboro, NC · On-site

We pride ourselves on our commitment to excellence and innovation in the electrical field. We are seeking a skilled IT Technician to join our team. The ideal candidate will be responsible for ...

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Adams Electric Company

IT Technician

Charlotte, NC · On-site

We pride ourselves on our commitment to excellence and innovation in the electrical field. Position Overview: We are seeking a skilled IT Technician to join our team. The ideal candidate will be ...

Adams Electric Company

IT Technician

Charlotte, NC

We pride ourselves on our commitment to excellence and innovation in the electrical field. Position Overview: We are seeking a skilled IT Technician to join our team. The ideal candidate will be ...

Micro Support Systems, LLC

Be Seen First

IT Technician

Eden, NC · On-site

$13 - $18/hr

If you have a desire to provide top-notch service, utilize both your brain and your hands to build ... A degree in Computer Science, Engineering, or a related field is a plus. * Professional ...

Adams Electric Company

IT Technician

Charlotte, NC · On-site

We pride ourselves on our commitment to excellence and innovation in the electrical field. Position Overview: We are seeking a skilled IT Technician to join our team. The ideal candidate will be ...

TekGarden

IT Technician

Candler, NC

\n \n \n IT Technician We are seeking an IT Technician to join a leading technology company in its growing IT Managed Services division. Candidates for the position should possess the following ...

Summit BHC

Information Technology Technician

Garner, NC · On-site

Information Technology Technician | Raleigh Oaks Behavioral Health | Garner, North Carolina About ... Provides accurate information on IT products or services. * Records events and problems and their ...

Stem Xpert

IT FIELD SERVICE TECHNICIAN

Charlotte, NC · On-site

$16/hr

... IT Consulting & staffing for IT Infrastructure Management through strategic consulting and ... Field Service Technician/Computer Driving Technician. Location: Charlotte NC( We hire for many ...

Lancesoft - Viren

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IT Technician

Whitsett, NC · On-site

$21 - $23.10/hr

Title: IT Technician Location: Whitsett, NC 27377 Duration: 0-6+ Months (Possible Extension or ... Company Description LanceSoft is a global workforce solutions and IT services firm founded in 2000 ...

TEGNA

Broadcast IT Technician

Greensboro, NC · On-site

Knowledge of IT and Broadcast systems operation, maintenance and services as needed to assist in ... Associate degree (AA) in electronics, related field or work experience in lieu of degree.

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Field Service It Technician information

What are the key skills and qualifications needed to thrive as a Field Service IT Technician, and why are they important?

To thrive as a Field Service IT Technician, you need strong technical knowledge of computer hardware, networking, troubleshooting, and typically an associate degree or relevant certifications like CompTIA A+ or Network+. Familiarity with ticketing systems, remote support tools, and diagnostic software is commonly required. Excellent communication, problem-solving, and customer service skills set top performers apart in this role. These abilities enable technicians to efficiently resolve issues onsite, ensuring minimal downtime and high client satisfaction.

What are some common challenges Field Service IT Technicians face when working on-site at client locations?

Field Service IT Technicians often encounter challenges such as diagnosing issues with limited information, adapting to diverse client environments, and managing tight schedules across multiple locations. They must be prepared to troubleshoot a wide range of hardware and software problems, sometimes with limited access to resources or remote support. Strong communication skills are also essential, as technicians need to explain technical solutions to non-technical users and maintain positive client relationships under pressure.

What does a Field Service IT Technician do?

A Field Service IT Technician is responsible for installing, maintaining, and repairing computer systems, networks, and related hardware at client or company locations. They often travel to different sites to diagnose issues, perform upgrades, and provide technical support directly to end-users. Their work may involve troubleshooting software problems, replacing faulty equipment, and ensuring that all IT systems operate efficiently. Field Service IT Technicians play a crucial role in minimizing downtime and keeping technology running smoothly for businesses.

What is the difference between Field Service IT Technician vs Network Support Specialist?

AspectField Service IT TechnicianNetwork Support Specialist
CertificationsCompTIA A+, Network+, Cisco CCNACompTIA Network+, Cisco CCNA, CCNP
Work EnvironmentOn-site client locations, remote troubleshootingOffice, data centers, client sites
Industry UsageIT service providers, hardware vendorsTelecommunications, enterprise IT

The main difference is that a Field Service IT Technician primarily handles hardware installation, maintenance, and troubleshooting at client sites, while a Network Support Specialist focuses on network infrastructure, configuration, and support. Both roles require similar certifications and often overlap in technical skills, but their primary responsibilities and work environments differ.

What are popular job titles related to Field Service It Technician jobs in North Carolina? For Field Service It Technician jobs in North Carolina, the most frequently searched job titles are:
What job categories do people searching Field Service It Technician jobs in North Carolina look for? The top searched job categories for Field Service It Technician jobs in North Carolina are:
Field Service It Technician jobs near you
Infographic showing various Field Service It Technician job openings in North Carolina as of May 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution.
Field Service IT Technician - Level 2

Field Service IT Technician - Level 2

Anatomy IT, LLC

Charlotte, NC • On-site

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

The Field Service Technician - Level 2 position is a highly motivated team player with excellent interpersonal skills. This position is exempt and hybrid allowing you to work from home if not working onsite at one of our clients. Your main role will be to support clients at their locations and the expectation is this role is 80% or more onsite. You will work on requests for technical support by telephone, email, or Chat while not at a client location and troubleshoot diverse issues with workstations, peripherals, industry line of business applications, and server infrastructures. End-user and team member support is the overall expectation of this role. Interacting with vendor support contacts to identify and resolve issues on various computing equipment is part of this role.
RESPONSIBILITIES
  • Troubleshoot and resolve desktop, server, and line of business application incidents
  • Complete move/add/changes of client workstations/servers
  • Resolve escalated issues from the L1 team members
  • Train and guide clients in software and hardware usage
  • Collaborate with other departments to solve complex issues
  • Tasks assigned by leadership
  • Keep an eye on expiration of any software and hardware for your customer and recommend replacements
  • Travel to local customer sites to preform onsite work when needed
SKILLS REQUIRED
  • Basic understanding of Active Directory OU Structure; ability to create security groups and apply NTFS permissions
  • Basic understanding of Managed Backup software(s) and file restoration; perform a virtual disk restore
  • Basic understanding of namespace and DFS replication; ability to identify replicated folders and namespace servers
  • Ability to identify when an issue is DNS related; ability to check DHCP for correct settings (Gateway/DNS servers), identify DHCP device, and understand A Records, CNAME, and MX records
  • Basic understanding of folder inherence; ability to create and modify file permissions, and identify and perform basic troubleshooting
  • Ability to identify and troubleshoot InTune issue; modify existing InTune policies
  • Exchange/Office 365
    • Understand mail flow from sender to recipient
    • Update/change Send amp; Receive Connectors
    • Legal Hold/eDiscovery/Compliance
    • Creating new Transport rules
  • Ability to install a network printer on the server and perform advanced diagnostics, as well as scan to email setup and scan to folder setup
  • Experience with Network Printing including how to add a printer to Print Management, and troubleshoot existing printer GPOs and driver issues
  • Understanding of RDGateway setup on the server; troubleshooting server-side issues; publish RemoteApp
  • Basic understanding of network routing including the difference between dynamic amp; static routing
  • Overall understanding of basic server components, knowledge of RAID, ability to identify and utilize iDRAC and Dell OMSA
  • Experience with spam filtering: set up encryption filters, and understand mail flow and how it relates to spam filtering as well as how to whitelist/blacklist Company-wide
  • SQL knowledge
    • RBL checks, contacting vendors to fix
    • Basic knowledge of SQL services, servers, and different SQL applications
    • Ability to troubleshoot SQL Server service issues
    • Troubleshoot ODBC and determine if issues are server or client-side
  • Basic understanding of SAN technology and ability to patch
    • Be able to check NAS functions
    • Perform file-sharing operations
    • Basic knowledge of iSCSI/FibreChannel
  • Modify current scripts
  • Office Deployment Tool
  • File share/SharePoint
    • Basic understanding of folder inherence
    • Ability to create and modify file permissions
    • Ability to identify and perform basic troubleshooting
    • Create/Manage SharePoint sites
JOB REQUIRMENTS
  • High School diploma
  • Minimum of 4 years of work experience in a Help Desk role
  • CompTIA A+/Network+ or equivalent experience
  • Own and maintain a personal vehicle for onsite travel, when needed
  • Complete Technical understanding and expertise in the following:
    • Windows Desktop
    • DNS functionality
    • Mail flow diagnostics
    • VPN support
    • File server support
    • RDS environment support
    • Active Directory support
  • Solid customer service, communication, and organizational skills
  • Ability to work under tight deadlines and shifting priorities
  • Occasionally work past scheduled work hours to complete work tasks
    • Including occasional nights and weekend work as needed
  • Participate in a rotating on-call schedule
  • Reliable and punctual
  • MCSA certification is a plus
  • Network (Sophos, SonicWALL, Cisco) certifications are a plus
  • Apple OSX knowledge is a plus
WHY ANATOMY IT?
Anatomy IT embraces those that demonstrate a deep passion for solving the problems of healthcare with enthusiasm for building positive working relationships and winning as a team. We believe in putting our customers first, empowering our people to drive growth, being technologically innovative, simplifying the complex, delivering results to our commitments with a sense of urgency while embracing diversity, equity, and inclusion.
THE COMPANY
Anatomy IT helps healthcare providers deliver exceptional patient care through technology and cybersecurity solutions. With 30+ years of experience, we understand healthcare organizations' unique risks, opportunities, and challenges. Anatomy IT is one of the largest and fastest-growing healthcare IT companies, partnering with over 19,000 providers and healthcare staff nationwide, including ASCs, physician groups and hospitals.
BENEFITS
We love collaborating and working together as a team. Our benefits include healthcare (medical, dental amp; vision), 401K fund contribution, paid-time-off, short amp; long-term disability, and a family atmosphere of caring and concern for each team member.
EQUAL OPPORTUNITY EMPLOYER
We are proud to be an equal opportunity employer – and celebrate our employees' differences regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.
**The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be a comprehensive list of all responsibilities, and skills required of employees.

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