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Contract Desktop Support Jobs in North Carolina (NOW HIRING)

krg technology inc

Desktop Support- level 1

Cary, NC

$18.75 - $23.75/hr

Contract Location : Cary, NC * Should have Deskside/ Desktop support experience * Office365 Experience Thanks & Regards Qualifications Office365 Additional Information HcL America

Sky Systems

Desktop Support

Durham, NC · On-site

$18.25 - $23.25/hr

Client Services Onsite Technician Durham, NC 12 Months + Contract (long term) Role purpose: This role be responsible for building and supporting day to day operations of all laptops and desktops.

New

Yochana

Desktop Support Engineer

Gastonia, NC · On-site

Desktop Support Engineer Duration: Long Term Contract Location: Raleigh, NC/ Gastonia, NC (Onsite Position) Interview process: Teams On-Site Support: Respond to client queries and provide on-site ...

Infojini Inc

Desktop Support

Raleigh, NC · On-site

$19.75 - $25/hr

... contract position. Please refer someone else if you are not available at this time or you are not ... Desktop Support Analyst Location: Raleigh NC Duration: 12+ Months Client: Direct Client . Required ...

Infojini Inc

Desktop Support

Wilson, NC · On-site

Wilson, NC Duration:12+ months contract Customer Desktop Support - Uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to ...

Infojini Inc

Desktop Support

Raleigh, NC

Raleigh NC Duration: 11+ months contract position Client : Direct Client Customer Desktop Support - Uses technical expertise and understanding of business needs to evaluate assigned IT incident and ...

Infojini Inc

Desktop Support Lead (locals)

Raleigh, NC · On-site

NC for 12+ Months contract, please send your resume along with rate expectation & call me at 443-270-8384. Job details mentioned below Title: Desktop Support (locals) Location: Raleigh; NC Duration ...

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How much do contract desktop support jobs pay per hour?

As of May 28, 2026, the average hourly pay for contract desktop support in North Carolina is $24.53, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $27.98 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Contract Desktop Support specialist, and why are they important?

To thrive as a Contract Desktop Support specialist, you need solid knowledge of hardware troubleshooting, operating systems, and network fundamentals, often backed by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems, and software deployment platforms is typically required. Strong customer service, problem-solving abilities, and effective communication skills help you resolve issues efficiently and build trust with end-users. These skills ensure minimized downtime, high user satisfaction, and smooth daily operations in diverse organizational environments.

What are some common challenges faced by Contract Desktop Support professionals, and how can they best address them?

Contract Desktop Support professionals often encounter challenges such as quickly adapting to new IT environments, managing diverse hardware and software setups, and balancing multiple support requests. Success in this role requires strong troubleshooting skills, effective time management, and excellent communication to clearly explain technical issues to users. Building rapport with full-time staff and proactively familiarizing yourself with the organization's systems can help contract professionals integrate smoothly and provide high-quality support.

What is a Contract Desktop Support specialist?

A Contract Desktop Support specialist is an IT professional hired on a temporary or project basis to provide technical assistance to users within an organization. Their main responsibilities include installing, troubleshooting, and maintaining computer hardware, software, and peripheral devices. They resolve user issues either remotely or onsite, ensuring minimal disruption to business operations. These specialists may also assist with system upgrades, network connectivity, and security protocols as needed. As contract workers, they are typically employed for a set period or for specific projects rather than as full-time permanent staff.

What is the difference between Contract Desktop Support vs Help Desk Technician?

AspectContract Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL Foundation
Work EnvironmentContract-based, on-site or remote, client sitesHelp desk, call centers, remote support
Employer & IndustryIT service providers, consulting firmsCorporate IT departments, MSPs
Common Search IntentContract Desktop Support vs Help Desk Technician

Contract Desktop Support and Help Desk Technician roles often overlap in certifications and work environments, but Contract Desktop Support typically involves short-term contracts providing on-site or remote technical assistance directly to clients. Help Desk Technicians usually work within a company's internal IT team, focusing on remote support and troubleshooting. Both roles require similar skills but differ mainly in employment type and scope of work.

What are the most commonly searched types of Desktop Support jobs in North Carolina? The most popular types of Desktop Support jobs in North Carolina are:
What are popular job titles related to Contract Desktop Support jobs in North Carolina? For Contract Desktop Support jobs in North Carolina, the most frequently searched job titles are:
What job categories do people searching Contract Desktop Support jobs in North Carolina look for? The top searched job categories for Contract Desktop Support jobs in North Carolina are:
What cities in North Carolina are hiring for Contract Desktop Support jobs? Cities in North Carolina with the most Contract Desktop Support job openings:
Contract Desktop Support jobs near you
Infographic showing various Contract Desktop Support job openings in North Carolina as of May 2026, with employment types broken down into 1% Internship, 6% As Needed, 61% Full Time, 26% Part Time, 4% Temporary, and 2% Nights. Highlights an 60% Physical, 1% Hybrid, and 39% Remote job distribution, with an average salary of $51,030 per year, or $24.5 per hour.
Desktop Support Engineer

Desktop Support Engineer

Procom Consultants Group

Durham, NC • On-site

$16.42/hr

Contractor

Posted 26 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Desktop Support Engineer

On behalf of our client, Procom Services is searching for a Desktop Support Engineer for a contract opportunity in Durham, NC. Pay rate is $16.42/hr.

Desktop Support Engineer Job Details

Provide professional assistance to internal and external customers having hardware- and software-related problems with their supported desktop, laptop or peripherals. Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfactions.

POSITION DUTIES AND RESPONSIBILITIES:

Provide Level-1 technical support for supported desktops, laptops, and peripherals. This includes the following activities:

 Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors.

Managing returns on warranted parts and systems

 Packaging and shipping replacement parts to customers

 Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers

 May participate in development of information technology and infrastructure projects

 Installing, supporting and troubleshooting approved desktop software

 Performing planned maintenance, moves, adds and changes

 Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN)

 Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel

 Exercises judgment with defined procedures and practices to determine appropriate action

  Ability to work on call after hours as required

Communicate effectively with multiple customers and co-workers. This includes the following activities:

 Consulting with the Service Desk on support calls

 Able to communicate highly technical information to both technical and non-technical personnel

 Providing Case status updates to management and end-users

 Providing phone support and diagnostics to remote customers

 Participating in training programs designed to educate customers about basic and specialized applications

 Develops, documents, and implements standard operating procedures and customer service guidelines relating to Desktop Managed Services support

Desktop Support Engineer Mandatory Skills

 Strong customer service skills

 Reliability and a strong sense of responsibility

 Ability to work independently and take ownership

 Solid technical and analytical skills required

 Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers

 Knowledge of supported Microsoft Windows operating systems

 Experience with Active Directory administration

 Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office

 Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities

EDUCATION and/or WORK EXPERIENCE:

 Associate's Degree or equivalent experience required

 A+ Certification recommended

MCTS, MCITP, MCPD, MCM preferred

ITIL Certification preferred

1-2 years or more of related experience preferred

Desktop Support Engineer Start Date

ASAP

Desktop Support Engineer Assignment Length

3+ months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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