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Field Service Advisor Jobs (NOW HIRING)

Pros Mechanics

Field Service Advisor

Raleigh, NC

$26 - $36/hr

We are seeking an experienced Field Service Advisor to serve as the primary liaison between customers, field technicians, and internal departments, ensuring exceptional service delivery for generator ...

New

Fraza

Field Service Advisor

Rochester Hills, MI · On-site

This individual will effectively manage and direct all aspects of the field service technicians service business, as well as coordinate activities and ensure cooperation with all other departments to ...

gpec

Field Service Advisor

Garner, NC

Schedule PM Assignment to Field Service Technicians providing direction to minimize needless travel, maximizes efficiency, and achieves a 90% completion. * Advise your Group Leader of any significant ...

gpec

Field Service Advisor

Garner, NC · On-site

Schedule PM Assignment to Field Service Technicians providing direction to minimize needless travel, maximizes efficiency, and achieves a 90% completion. * Advise your Group Leader of any significant ...

Handyman Connection

Service Advisor

KY · On-site

$50K - $52K/yr

... Advisor). Our customers love us! We have over 50% repeat/referral customer base and are seeking ... Field Service Mobile app provided * Customer leads are provided - LIMITED COLD CALLING * Excellent ...

gpec

Field Service Advisor

Garner, NC

Schedule PM Assignment to Field Service Technicians providing direction to minimize needless travel, maximizes efficiency, and achieves a 90% completion. * Advise your Group Leader of any significant ...

Stark Tech

Service Advisor

Orlando, FL · On-site

$69K - $116K/yr

This position serves as the essential technical liaison between field technicians, customers, and ... The Service Advisor is responsible for translating complex technical information into clear ...

Stark Tech

Service Advisor

Orlando, FL · On-site

This position serves as the essential technical liaison between field technicians, customers, and ... The Service Advisor is responsible for translating complex technical information into clear ...

Stark Tech

Service Advisor

Ballston Spa, NY · On-site

$69K - $93K/yr

This position serves as the essential technical liaison between field technicians, customers, and ... The Service Advisor is responsible for translating complex technical information into clear ...

Stark Tech

Service Advisor

Ballston Spa, NY · On-site

$69K - $116K/yr

This position serves as the essential technical liaison between field technicians, customers, and ... The Service Advisor is responsible for translating complex technical information into clear ...

Stark Tech

Service Advisor

Ballston Spa, NY · On-site

This position serves as the essential technical liaison between field technicians, customers, and ... The Service Advisor is responsible for translating complex technical information into clear ...

Naumann Hobbs

Field Service Manager

San Marcos, CA · On-site

$40.87 - $45.67/hr

Field Service Manager | Onsite at the San Marcos Branch | Full-Time, Monday-Friday About the ... This role is ideal for a top-performing automotive service advisor who is ready to advance into ...

Naumann Hobbs MHC

Field Service Manager

San Marcos, CA · On-site

$85K - $95K/yr

Field Service Manager | Onsite at the San Marcos Branch | Full-Time, Monday-Friday About the ... This role is ideal for a top-performing automotive service advisor who is ready to advance into ...

Haaker Equipment

Field Service Technician

Las Vegas, NV · On-site

$30 - $45/hr

General Manager / Service Foreman / Service Advisor Location: Las Vegas, Nevada Level: Journeyman About the Role Haaker Total Clean is looking for a skilled Field Service Technician to join the ...

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Field Service Advisor information

See salary details

$12

$26

$48

How much do field service advisor jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for field service advisor in the United States is $26.41, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $31.49 per hour, depending on experience, location, and employer.

How does a field service advisor typically coordinate with on-site technicians and customers during service calls?

A Field Service Advisor acts as the primary liaison between customers and the technical service team during service calls. They assess customer needs, schedule and prioritize service visits, and communicate any updates or changes to both the customer and technicians. Advisors are responsible for ensuring that technicians have the necessary information, tools, and parts before arriving on-site, and they often follow up after service completion to confirm satisfaction. This role requires strong organizational skills and the ability to manage multiple tasks while maintaining clear, professional communication with all parties involved.

What are the key skills and qualifications needed to thrive as a field service advisor?

To thrive as a Field Service Advisor, you need strong technical knowledge in equipment maintenance or repair, problem-solving abilities, and typically a relevant technical diploma or certification. Familiarity with diagnostic tools, service management software, and manufacturer-specific systems is essential. Exceptional communication, customer service, and organizational skills help you manage client expectations and coordinate service activities effectively. These skills ensure timely and accurate service delivery, leading to high customer satisfaction and operational efficiency.

What is the difference between Field Service Advisor vs Service Technician?

AspectField Service AdvisorService Technician
CredentialsTypically requires a high school diploma or equivalent; certifications vary by industryHigh school diploma or equivalent; technical certifications often preferred
Work EnvironmentCustomer sites, service centers, or offices; focus on customer interactionOn-site at customer locations or company facilities; hands-on repair work
Employer & Industry UsageUsed in HVAC, appliance, and equipment service industries for customer communication rolesCommon in similar industries for technical repair and maintenance roles
Search & Comparison IntentOften compared for customer service and sales support rolesCompared for technical repair and maintenance skills

The main difference is that a Field Service Advisor primarily handles customer communication, scheduling, and service coordination, while a Service Technician focuses on hands-on repair and maintenance tasks. Both roles are essential in service industries but serve different functions within the customer service and technical support spectrum.

What is a field service advisor?

Field Service Advisors are professionals who act as the main point of contact between a company and its clients, especially regarding technical services or equipment maintenance. They are responsible for coordinating field service operations, providing technical support, and ensuring customer satisfaction. Their duties often include scheduling service visits, handling client inquiries, and troubleshooting problems on-site or remotely. Field Service Advisors play a crucial role in maintaining strong customer relationships and ensuring that service delivery meets company standards.
More about Field Service Advisor jobs
What job categories do people searching Field Service Advisor jobs look for? The top searched job categories for Field Service Advisor jobs are:
Field Service Advisor jobs near you
Infographic showing various Field Service Advisor job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $54,935 per year, or $26.4 per hour.

Field Service Advisor

Pros Mechanics

Raleigh, NC

$26 - $36/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 3 days ago

New

Job description

Are you a customer-focused service professional with experience in the Electric Power Generation (EPG) or heavy equipment industry? We are seeking an experienced Field Service Advisor to serve as the primary liaison between customers, field technicians, and internal departments, ensuring exceptional service delivery for generator and power systems.

This is an excellent opportunity for someone with strong technical knowledge of diesel-powered generators, industrial engines, and power generation equipment who thrives in a fast-paced, customer-facing environment.


Responsibilities:
  • Serve as the primary point of contact for customers requiring field service support for power generation equipment.
  • Coordinate and schedule Field Service Technicians based on customer priorities, technician availability, and geographic location.
  • Open, manage, and close work orders while ensuring accurate documentation and billing.
  • Communicate repair recommendations, estimates, and timelines with customers.
  • Monitor the progress of repairs and provide proactive status updates throughout the service process.
  • Coordinate emergency breakdown calls and prioritize critical customer needs.
  • Review technician service reports for accuracy and completeness.
  • Assist with warranty claims, service agreements, and preventive maintenance programs.
  • Collaborate with Parts, Service, and Sales departments to ensure efficient job completion.
  • Promote additional service opportunities, maintenance agreements, and equipment upgrades when appropriate.
  • Maintain a high level of customer satisfaction through professional communication and timely follow-up.


Requirements:

  • 3+ years of experience as a Service Advisor, Service Coordinator, Field Service Coordinator, or Service Dispatcher within:
    • Electric Power Generation (EPG)
    • Heavy Equipment
    • Construction Equipment
    • Diesel Engines
    • Industrial Equipment
  • Strong understanding of diesel engines, generators, transfer switches, and power generation systems.
  • Excellent customer service and communication skills.
  • Experience coordinating field technicians and managing service schedules.
  • Ability to prioritize multiple service requests in a fast-paced environment.
  • Strong computer skills with experience using service management software.
  • Experience preparing estimates, quotations, and repair orders.
  • Knowledge of warranty administration is considered an asset.
  • Valid driver's license


Compensation:

  • Competitive hourly wage: $26 - $36/hr
  • Comprehensive benefits package including:
  • Health
  • Dental
  • Vision
  • Life Insurance
  • STD & LTD
  • 401
  • PTO & Paid Holidays
  • Paid OEM Training
  • Supportive team environment


Shift:

Days 7:00am – 5:00pm Monday to Friday

Apply Today!

If you're an experienced Field Service Advisor looking for a new opportunity in the Raleigh area, we would like to hear from you.

Send your resume to: orlando@prosmechanics.com


For more information, contact Orlando at:
206-316-9885 | 647-513-9399
visit our website at www.prosmechanics.com for a full listing of available positions.


Reference: Field Service Advisor – Raleigh, NC