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Field Service Advisor Jobs (NOW HIRING)

Carter Machinery

FIELD SERVICE ADVISOR

Felton, DE · On-site

Field Service Advisor Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Field Service Advisor in Felton ...

Carter Machinery

FIELD SERVICE ADVISOR

Felton, DE · On-site

The Field Service Advisor is responsible for communicating with internal and external customers to gather information regarding equipment issues and providing repair status updates while repairs are ...

Carter Machinery

FIELD SERVICE ADVISOR

Felton, DE · On-site

The Field Service Advisor is responsible for communicating with internal and external customers to gather information regarding equipment issues and providing repair status updates while repairs are ...

Blanchard Machinery

Field Service Advisor

Longs, SC · On-site

Field Service Advisor The Field Service Advisor is responsible for educating customers on the full range of services and benefits offered by the dealership, driving incremental revenue while ...

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Equipment Experts Inc.

Field Service Advisor

Lakewood, WA · On-site

$24 - $30/hr

Position Summary The Field Service Advisor is responsible for dispatching field technicians to service calls and planned maintenance, accurately invoicing completed work, and estimating additional ...

Equipment Experts Inc.

Field Service Advisor

Tacoma, WA

$24 - $30/hr

Position Summary The Field Service Advisor is responsible for dispatching field technicians to service calls and planned maintenance, accurately invoicing completed work, and estimating additional ...

Equipment Experts Inc.

Field Service Advisor

Tacoma, WA · On-site

$24 - $30/hr

Position Summary The Field Service Advisor is responsible for dispatching field technicians to service calls and planned maintenance, accurately invoicing completed work, and estimating additional ...

Fraza

Field Service Advisor

Canton, MI · On-site

This individual will effectively manage and direct all aspects of the field service technicians service business, as well as coordinate activities and ensure cooperation with all other departments to ...

Handyman Connection

Service Advisor

KY · On-site

$50K - $52K/yr

... Advisor). Our customers love us! We have over 50% repeat/referral customer base and are seeking ... Field Service Mobile app provided * Customer leads are provided - LIMITED COLD CALLING * Excellent ...

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How much do field service advisor jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for field service advisor in the United States is $26.41, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $31.49 per hour, depending on experience, location, and employer.

How does a Field Service Advisor typically coordinate with on-site technicians and customers during service calls?

A Field Service Advisor acts as the primary liaison between customers and the technical service team during service calls. They assess customer needs, schedule and prioritize service visits, and communicate any updates or changes to both the customer and technicians. Advisors are responsible for ensuring that technicians have the necessary information, tools, and parts before arriving on-site, and they often follow up after service completion to confirm satisfaction. This role requires strong organizational skills and the ability to manage multiple tasks while maintaining clear, professional communication with all parties involved.

What are the key skills and qualifications needed to thrive as a Field Service Advisor, and why are they important?

To thrive as a Field Service Advisor, you need strong technical knowledge in equipment maintenance or repair, problem-solving abilities, and typically a relevant technical diploma or certification. Familiarity with diagnostic tools, service management software, and manufacturer-specific systems is essential. Exceptional communication, customer service, and organizational skills help you manage client expectations and coordinate service activities effectively. These skills ensure timely and accurate service delivery, leading to high customer satisfaction and operational efficiency.

What is the difference between Field Service Advisor vs Service Technician?

AspectField Service AdvisorService Technician
CredentialsTypically requires a high school diploma or equivalent; certifications vary by industryHigh school diploma or equivalent; technical certifications often preferred
Work EnvironmentCustomer sites, service centers, or offices; focus on customer interactionOn-site at customer locations or company facilities; hands-on repair work
Employer & Industry UsageUsed in HVAC, appliance, and equipment service industries for customer communication rolesCommon in similar industries for technical repair and maintenance roles
Search & Comparison IntentOften compared for customer service and sales support rolesCompared for technical repair and maintenance skills

The main difference is that a Field Service Advisor primarily handles customer communication, scheduling, and service coordination, while a Service Technician focuses on hands-on repair and maintenance tasks. Both roles are essential in service industries but serve different functions within the customer service and technical support spectrum.

What are Field Service Advisors?

Field Service Advisors are professionals who act as the main point of contact between a company and its clients, especially regarding technical services or equipment maintenance. They are responsible for coordinating field service operations, providing technical support, and ensuring customer satisfaction. Their duties often include scheduling service visits, handling client inquiries, and troubleshooting problems on-site or remotely. Field Service Advisors play a crucial role in maintaining strong customer relationships and ensuring that service delivery meets company standards.
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Field Service Advisor jobs near you
FIELD SERVICE ADVISOR

FIELD SERVICE ADVISOR

Carter Machinery

Felton, DE • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Carter Machinery rating

8.8

Company rating: 8.8 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

12th of 140 rated vehicle equipment hire

Job description

Field Service Advisor

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Field Service Advisor in Felton, Delaware. The Field Service Advisor is responsible for communicating with internal and external customers to gather information regarding equipment issues and providing repair status updates while repairs are in progress; opening/processing work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction. Seeking candidates with a minimum two years' service related experience; heavy equipment exposure. High School diploma or equivalent, required.

Requirements for the Field Service Advisor position include:

  • Must be proficient with Microsoft Office Products.
  • Must have excellent customer service skills and the ability to deal with stressful situations.
  • Must be a strong communicator with excellent oral and written communication skills.
  • Must be able to effectively multi-task.
  • Must have an attention to detail.
  • Working knowledge of the function and repair of heavy construction equipment preferred.
  • Must be able to work any shift.
  • Promote a positive customer experience.
  • Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Physical requirements must be met for the Field Service Advisor job, including regularly being required to sit and talk or hear. The employee is frequently required to stand, walk, use hands to finger, handle, or feel and reach with hands and arms. Employee may occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. This job description is not intended to be all-inclusive. Additional duties may be assigned.

Competitive Compensation and Benefits:

  • Health, dental and vision insurance.
  • Paid time off.
  • 401(k), $0.75 to $1.25 match up to 6%.
  • Life and disability insurance.
  • In-house training instructors/programs.
  • Tuition reimbursement.
  • Employee referral bonus program.
  • Discounts: cellular phone service, computers, tooling, cars and trucks.

Carter Machinery Co., Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.

Carter Machinery is a drug-free workplace.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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