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Field Service Advisor Jobs (NOW HIRING)

GENERAL RV CENTER

RV Service Advisor

Draper, UT · On-site

Overview RV Service Advisor The success of General RV Center is rooted in our exceptional team ... Field Service, Mobile Technician, Builder, Licenses Builder, Contractor

GENERAL RV CENTER

RV Service Advisor

Draper, UT · On-site

Overview RV Service Advisor The success of General RV Center is rooted in our exceptional team ... RVIA, Field Service Technician, Field Service, Mobile Technician, Builder, Licenses Builder ...

gpec

SV Field Service Advisor I

Rocky Mount, NC · On-site

... Field Service Technicians providing direction to minimize needless travel, maximize efficiency, and achieve a 90% completion · Advise your Group Leader of any significant activity or potential ...

gpec

SV Field Service Advisor I

Rocky Mount, NC

... Field Service Technicians providing direction to minimize needless travel, maximize efficiency, and achieve a 90% completion · Advise your Group Leader of any significant activity or potential ...

gpec

SV Field Service Advisor I

Rocky Mount, NC

... Field Service Technicians providing direction to minimize needless travel, maximize efficiency, and achieve a 90% completion · Advise your Group Leader of any significant activity or potential ...

Superior Dodge Chrysler Jeep

Service Advisor

Conway, AR · On-site

... field all live service calls, and take ownership of the customers' experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the ...

Ron Sayer

Service Advisor

Idaho Falls, ID · On-site

... field all live service calls, and take ownership of the customers' experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the ...

Onewater Marine Inc

Service Advisor

Pompano Beach, FL · On-site

$60K - $80K/yr

Previous experience in marine service, automotive service advising, or a related field preferred * Strong understanding of boats, engines, and marine systems (inboard, outboard, electrical, etc.

MasterTech

Field Service Mechanic

Sterling Heights, MI · On-site

$30 - $45/hr

MasterTech is on the search for a Field Service Mechanic in the Sterling Heights, MI area. The ... Experience using diagnostic software (Cummins InSite, DDDL, JPro, CAT ET, Service Advisor, etc.

Fields Auto Group

Service Advisor

Orlando, FL · On-site

Service Advisor Position Fields Mini of Orlando is seeking high integrity, positive minded, energetic team members to join our dynamic dealership environment! Please join us in our efforts to provide ...

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Field Service Advisor information

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How much do field service advisor jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for field service advisor in the United States is $26.41, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $31.49 per hour, depending on experience, location, and employer.

How does a Field Service Advisor typically coordinate with on-site technicians and customers during service calls?

A Field Service Advisor acts as the primary liaison between customers and the technical service team during service calls. They assess customer needs, schedule and prioritize service visits, and communicate any updates or changes to both the customer and technicians. Advisors are responsible for ensuring that technicians have the necessary information, tools, and parts before arriving on-site, and they often follow up after service completion to confirm satisfaction. This role requires strong organizational skills and the ability to manage multiple tasks while maintaining clear, professional communication with all parties involved.

What are the key skills and qualifications needed to thrive as a Field Service Advisor, and why are they important?

To thrive as a Field Service Advisor, you need strong technical knowledge in equipment maintenance or repair, problem-solving abilities, and typically a relevant technical diploma or certification. Familiarity with diagnostic tools, service management software, and manufacturer-specific systems is essential. Exceptional communication, customer service, and organizational skills help you manage client expectations and coordinate service activities effectively. These skills ensure timely and accurate service delivery, leading to high customer satisfaction and operational efficiency.

What is the difference between Field Service Advisor vs Service Technician?

AspectField Service AdvisorService Technician
CredentialsTypically requires a high school diploma or equivalent; certifications vary by industryHigh school diploma or equivalent; technical certifications often preferred
Work EnvironmentCustomer sites, service centers, or offices; focus on customer interactionOn-site at customer locations or company facilities; hands-on repair work
Employer & Industry UsageUsed in HVAC, appliance, and equipment service industries for customer communication rolesCommon in similar industries for technical repair and maintenance roles
Search & Comparison IntentOften compared for customer service and sales support rolesCompared for technical repair and maintenance skills

The main difference is that a Field Service Advisor primarily handles customer communication, scheduling, and service coordination, while a Service Technician focuses on hands-on repair and maintenance tasks. Both roles are essential in service industries but serve different functions within the customer service and technical support spectrum.

What are Field Service Advisors?

Field Service Advisors are professionals who act as the main point of contact between a company and its clients, especially regarding technical services or equipment maintenance. They are responsible for coordinating field service operations, providing technical support, and ensuring customer satisfaction. Their duties often include scheduling service visits, handling client inquiries, and troubleshooting problems on-site or remotely. Field Service Advisors play a crucial role in maintaining strong customer relationships and ensuring that service delivery meets company standards.
More about Field Service Advisor jobs
What job categories do people searching Field Service Advisor jobs look for? The top searched job categories for Field Service Advisor jobs are:
Field Service Advisor jobs near you

Centralized Field Service Coordinator

21st Century Equipment

Scottsbluff, NE • On-site

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

21st Century Equipment, LLC is hiring a Centralized Field Service Advisor to support and coordinate field service operations across our dealership network. This role assists with daily service operations, technician dispatching, and process improvement to support customer satisfaction, productivity, and profitability.

Compensation

Pay: $50,000-$65,000 per year

Benefits:

  • Medical insurance and HSA
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Paid holidays and PTO
  • 401(k) with company match
  • And many more

What You'll Do

  • Dispatch Centralized Field Service Technicians across the 21st Century Equipment organization
  • Process and manage daily work orders
  • Assist with supervising service department personnel
  • Maintain service department processes to support customer satisfaction and profitability
  • Monitor MST usage for accuracy and compliance
  • Assist with maintaining service department assets and appearance
  • Track technician performance and production to support monthly goals

What You Bring

  • Minimum 3 years of experience in a John Deere Service Department
  • Strong organizational and communication skills
  • Ability to motivate individuals and teams
  • Working knowledge of standard job pricing and commission‑based compensation
  • Basic understanding of service department financial principles
  • Basic accounting skills
  • Proficiency with Microsoft Office applications, including Excel and Word

Physical Requirements

  • Regularly lift up to 50 lbs
  • Extended periods of computer use

About 21st Century Equipment, LLC

Since 1996, 21st Century Equipment, LLC has supported farmers and producers with industry‑leading equipment, service, and technology solutions. We are committed to operational excellence, teamwork, and providing long‑term career opportunities for our employees.

Apply Today

If you are an experienced service professional ready to take a centralized leadership role and support field service operations at a high level, apply today and join a team focused on performance and customer success.


If a job offer is made for this position, it will be contingent upon passing a pre-employment drug test, background check, and determination of insurability for positions that require driving. If the drug test comes back positive or you are not insurable for a position that requires driving, the job offer will be rescinded.