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Field Service Advisor Jobs (NOW HIRING)

gpec

SV Field Service Advisor I

Rocky Mount, NC · On-site

... Field Service Technicians providing direction to minimize needless travel, maximize efficiency, and achieve a 90% completion · Advise your Group Leader of any significant activity or potential ...

gpec

SV Field Service Advisor I

Rocky Mount, NC · On-site

... Field Service Technicians providing direction to minimize needless travel, maximize efficiency, and achieve a 90% completion · Advise your Group Leader of any significant activity or potential ...

Big O Tires

Service Advisor

Sedona, AZ · On-site

$55K - $70K/yr

Certification or training in automotive service advising or related fields. * Experience using automotive service management software. * Familiarity with automotive parts and repair processes.

Onewater Marine Inc

Service Advisor

Pompano Beach, FL · On-site

$60K - $80K/yr

Previous experience in marine service, automotive service advising, or a related field preferred * Strong understanding of boats, engines, and marine systems (inboard, outboard, electrical, etc.

Kenworth Louisiana

Field Service Technician

Hammond, LA · On-site

$30 - $40/hr

Field Service Technician Summary: A field service technician is responsible for maintaining and ... service advisor immediately if additional work is needed, if outlined work is not required, or if ...

Kenworth Louisiana

Field Service Technician

Hammond, LA · On-site

Field Service Technician Summary: A field service technician is responsible for maintaining and ... Communicate with the service advisor immediately if additional work is needed, if outlined work is ...

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Field Service Advisor information

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How much do field service advisor jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for field service advisor in the United States is $26.41, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $31.49 per hour, depending on experience, location, and employer.

How does a Field Service Advisor typically coordinate with on-site technicians and customers during service calls?

A Field Service Advisor acts as the primary liaison between customers and the technical service team during service calls. They assess customer needs, schedule and prioritize service visits, and communicate any updates or changes to both the customer and technicians. Advisors are responsible for ensuring that technicians have the necessary information, tools, and parts before arriving on-site, and they often follow up after service completion to confirm satisfaction. This role requires strong organizational skills and the ability to manage multiple tasks while maintaining clear, professional communication with all parties involved.

Why are service advisors paid so much?

Service advisors, including those in field service roles, are often paid higher wages because they require strong communication skills, technical knowledge, and the ability to manage customer relationships. Their responsibilities include diagnosing customer needs, coordinating repairs, and ensuring customer satisfaction, which are critical to a company's success and often involve certifications and experience. The compensation reflects the importance of their role in maintaining service quality and revenue.

What is the hardest job at a car dealership?

The hardest job at a car dealership often is the service technician or mechanic, as it requires technical skill, physical labor, and the ability to diagnose complex vehicle issues under time pressure. Customer service roles like service advisors can also be challenging due to managing customer expectations and handling complaints. Both roles demand certifications, problem-solving skills, and often involve working in a fast-paced environment.

Is a service advisor a hard job?

A service advisor, including a field service advisor, often faces a challenging role that requires strong communication, problem-solving skills, and the ability to manage customer expectations. The job can involve handling multiple tasks, working under pressure, and maintaining technical knowledge of products or services. While demanding, it can also be rewarding for those with good interpersonal skills and a customer-focused approach.

What are the key skills and qualifications needed to thrive as a Field Service Advisor, and why are they important?

To thrive as a Field Service Advisor, you need strong technical knowledge in equipment maintenance or repair, problem-solving abilities, and typically a relevant technical diploma or certification. Familiarity with diagnostic tools, service management software, and manufacturer-specific systems is essential. Exceptional communication, customer service, and organizational skills help you manage client expectations and coordinate service activities effectively. These skills ensure timely and accurate service delivery, leading to high customer satisfaction and operational efficiency.

What jobs pay 500,000 a year in the US?

While most roles, including a Field Service Advisor, typically do not reach $500,000 annually, high-level executive positions such as CEOs, CFOs, and other C-suite roles can earn this level or more, especially in large corporations. Certain specialized professions like top surgeons, successful entrepreneurs, or investment bankers may also achieve this income level, often requiring extensive experience, advanced skills, and significant responsibility.

What is the difference between Field Service Advisor vs Service Technician?

AspectField Service AdvisorService Technician
CredentialsTypically requires a high school diploma or equivalent; certifications vary by industryHigh school diploma or equivalent; technical certifications often preferred
Work EnvironmentCustomer sites, service centers, or offices; focus on customer interactionOn-site at customer locations or company facilities; hands-on repair work
Employer & Industry UsageUsed in HVAC, appliance, and equipment service industries for customer communication rolesCommon in similar industries for technical repair and maintenance roles
Search & Comparison IntentOften compared for customer service and sales support rolesCompared for technical repair and maintenance skills

The main difference is that a Field Service Advisor primarily handles customer communication, scheduling, and service coordination, while a Service Technician focuses on hands-on repair and maintenance tasks. Both roles are essential in service industries but serve different functions within the customer service and technical support spectrum.

What are Field Service Advisors?

Field Service Advisors are professionals who act as the main point of contact between a company and its clients, especially regarding technical services or equipment maintenance. They are responsible for coordinating field service operations, providing technical support, and ensuring customer satisfaction. Their duties often include scheduling service visits, handling client inquiries, and troubleshooting problems on-site or remotely. Field Service Advisors play a crucial role in maintaining strong customer relationships and ensuring that service delivery meets company standards.
More about Field Service Advisor jobs
What job categories do people searching Field Service Advisor jobs look for? The top searched job categories for Field Service Advisor jobs are:
Field Service Advisor jobs near you
Infographic showing various Field Service Advisor job openings in the United States as of July 2026, with employment types broken down into 93% Full Time, 6% Part Time, and 1% Contract. Highlights an 72% Physical, 3% Hybrid, and 25% Remote job distribution, with an average salary of $54,935 per year, or $26.4 per hour.

SV Field Service Advisor I

gpec

Rocky Mount, NC • On-site

Other

Re-posted 22 days ago

Job description

PRIMARY FUNCTION:

Responsible for assisting the Field Service Manager in the scheduling of all the Field Service Technicians while providing technical support through prompt accurate and courteous communications to all Internal and External Customers to achieve the best customer satisfaction possible.

ESSENTIAL DUTIES:

Customer Service

· Assists the Field Service Manager in accepting and coordinating customer inquiries and requests for machines repair/service

· Utilizes a Visual format to schedule all repairs by Field Service Technicians providing assignment and direction

· Schedule service calls to Field Service Technicians providing direction to minimize needless travel and maximize efficiency

· Perform follow-up phone calls to customers when necessary to support our 4 hour response time commitment

· Monitor pending jobs to ensure promptness in completing job assignments and adequate communication to the customer

· Schedule PM assignment to Field Service Technicians providing direction to minimize needless travel, maximize efficiency, and achieve a 90% completion

· Advise your Group Leader of any significant activity or potential customer concerns, major shifts in work load, or time delays

· Promote external and internal customer relations and good will by investigating customer concerns, researching and providing justification material when required, and communicating those findings promptly to all necessary personnel.

Administrative

· Opens all Field Service work orders providing complete and accurate information for Technicians in a timely manner.

· Process all paperwork generated by the Field Service Team in a timely fashion completing the following tasks

· Investigate and authorize credit based on authority and parameters set by the Credit Department

· Review monthly the No Activity Work-in Progress report to maintain a minimum of 90% of all F/S work orders within a 10 day window

· Coordinate the quoting process for all Field Service related requests. Review and approve all quotes to insure professionalism and timeless

· Coordinate a Van Inspection Program to insure all vehicle are maintained in a clean, safe and efficient operating condition

· Coordinate all F/S Van repair needs insuring that appropriate repair options are investigated and pursued to minimize down-time and expenses

Technical

· Provide technical support to the Technicians through coaching, researching, and providing direction to assist in the resolution of technical problems

· Coordinate complex technical or factory contacts through your Group Leader or Technical Communicator

Supervision

· Set examples for others to follow to follow by demonstrating a conscientious effort to perform as a team leader, treating all in a fair and equal manner.

· Works with Group Leaders as a team to provide written support for the Performance Reviews to each F/S Technician.

UNIQUE DEPT. DUTIES

Specific job objectives for individual departments

MINIMUM REQUIRMENTS:

Education:

High School graduate or technical school graduate

Work Experience:

3-6 years experience

Physical:

Other:

Excellent communication skills

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.

Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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