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Fidelity Electronic Channel Support Jobs (NOW HIRING)

ASUS

Channel Marketing Specialist

Fremont, CA · On-site

$70K - $90K/yr

Experience in technology or consumer electronics industries. * Experience supporting channel programs, partner marketing programs, or trade shows/event marketing initiatives. * Experience with ...

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Fidelity Electronic Channel Support information

What is Fidelity Electronic Channel Support?

Fidelity Electronic Channel Support refers to the team or service that assists customers with accessing and managing their Fidelity accounts through digital platforms such as the website, mobile app, and automated phone systems. These professionals help users troubleshoot technical issues, navigate online tools, and ensure secure, efficient access to their financial information. They also provide guidance on using electronic features like online trading, account management, and digital document delivery.

What are the key skills and qualifications needed to thrive as a Fidelity Electronic Channel Support specialist?

To thrive as a Fidelity Electronic Channel Support specialist, you need strong problem-solving skills, technical aptitude with digital platforms, and a background in customer service, often supported by a relevant degree or equivalent experience. Familiarity with online banking systems, CRM software, and troubleshooting web or mobile applications is typically required. Excellent communication, patience, and the ability to remain calm under pressure are crucial soft skills in this role. These competencies are essential for efficiently resolving customer issues, ensuring satisfaction, and maintaining the integrity of electronic financial channels.

What are the main challenges faced by professionals working in Fidelity Electronic Channel Support, and how can they effectively address them?

Professionals in Fidelity Electronic Channel Support often encounter challenges such as troubleshooting complex technical issues, managing high volumes of customer inquiries, and staying updated with evolving digital platforms. To address these challenges, it’s important to maintain strong technical knowledge, develop effective communication skills for explaining solutions to clients, and collaborate closely with IT and customer service teams. Being proactive in ongoing training and leveraging internal resources can help in resolving issues efficiently and providing an excellent client experience.

What are popular job titles related to Fidelity Electronic Channel Support jobs?

For Fidelity Electronic Channel Support jobs, the most frequently searched job titles are:

Infographic showing various Fidelity Electronic Channel Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Contact Center Representative

Boston, MA • On-site

Mass Bay Credit Union
Commercial Banking • 51 - 200 employees
Learn more about Mass Bay Credit Unionexternal

$23.69 - $28.95/hr

Full-time

Re-posted 13 days ago

Job description

Job titleContact Center AssociateReports toContact Center SupervisorStatusNon-exempt Job purposeProvides quality information and exceptional member service and support by telephone and/or electronic communications. Adhere to the PICK US culture through exceptional member service during every member interaction. Handles all member transactions with complete discretion and confidentiality. Duties and responsibilitiesThe Contact Center Associate is a key role within the Contact Center focused on providing exceptional service to Mass Bay Credit Union members in line with the credit union's multi-channel service strategy. Primary responsibilities involve communicating with members and prospects via phone, email, ITM and secure messaging. This role offers the development of skills and job knowledge providing for advancement opportunities across the organization. Member Service ExperienceVerbal and written customer service skills across multiple communication channelsProcess transactions, member correspondence via the telephone and all electronic communications.Provide outstanding member experience to Mass Bay members and prospects via phone, email, ITM, secure messaging and other channels utilized by the Credit Union.Ability to support the departments' efforts to deliver exceptional member experience.Review and complete online membership applications. Ensure all necessary documentation has been received and applicants meet the guidelines of membership acceptance.Be able to demonstrate a high level of proficiency with Mass Bay Credit Union's products and digital technology offering.Operational ProficiencyAssumes additional responsibilities including projects, testing, training, etc. commensurate with experience. Embrace new and emerging technologies to support operations and members through flexibility and the ability to learn and adapt to change.Work as team within the Contact Center and across Mass Bay Credit Union; Collaborate. Communicate. Support.Identifies and reports fraud or suspected fraud occurrences. Is continuously aware of fraud engineering threats and knows what action to take to protect members and the Credit Union.Transfer calls to the appropriate department.Initiates address changes, member contact information updates, stop payments, debit card ordering, debit card cancellation, fraud disputes and account inquiries through each electronic channel utilized by the Credit Union. Business Acumen and Technical KnowledgeProficient utilizing desktop applications such as MS Office (Excel, Word, Exchange)Proficient with mobile technology/platforms/devices, personal computing systems, apps, and email/messaging platformsSystems proficiency and navigationDigital Technology (includes online banking & mobile platforms)Support "PICK US"Submit referrals to other Mass Bay Credit Union departments to expand existing member relationships. Strong advocacy for the Mass Bay Credit Union brandEngage in growth activities to include uncovering member needs, offering solutions, closing the business, follow-up, outbound calling and recording each point of member contact in the Credit Union's system of record. QualificationsAssociate or bachelor's degree and/or 6 months - 2 years' experience in a banking/financial services and/or contact center experience preferredWorking conditionsWorks mostly at desk with a chair.Traveling to other branch locations may be required. Physical requirementsAbility to lift and carry objects up to 25 pounds.Ability to use a keyboard, monitor and other standard office equipment. Direct reportsN/A
Job Posted by ApplicantPro