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Fidelity Electronic Channel Support Jobs (NOW HIRING)

As a Test Engineer, you will support our Testing Team in a production environment to deliver ... and high-fidelity electronic design. Busek's accomplishments include: the first US Hall Effect ...

As a Test Engineer, you will support our Testing Team in a production environment to deliver ... and high-fidelity electronic design. Busek's accomplishments include: the first US Hall Effect ...

Over 700 organizations, including Fidelity, Guardian, and Voya, trust Venn to meet FINRA, SEC, NAIC ... Identify joint pipeline opportunities, support field sales on strategic partner deals, and join ...

PR · On-site

$153K/yr

Train and enable dealers and distributors to confidently sell, demonstrate, and support Lutron ... Lutron Electronics is an Equal Opportunity - Affirmative Action - Employer. We welcome qualified ...

Pricing Analyst

Alsip, IL · On-site

$80K - $100K/yr

Support Contract review of pricing communication, processes and changes Sales & Channel Support ... Hybrid work schedule * 401(k) through Fidelity and company matching 10% * Dental insurance with ...

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Fidelity Electronic Channel Support information

What is Fidelity Electronic Channel Support?

Fidelity Electronic Channel Support refers to the team or service that assists customers with accessing and managing their Fidelity accounts through digital platforms such as the website, mobile app, and automated phone systems. These professionals help users troubleshoot technical issues, navigate online tools, and ensure secure, efficient access to their financial information. They also provide guidance on using electronic features like online trading, account management, and digital document delivery.

What are the key skills and qualifications needed to thrive as a Fidelity Electronic Channel Support specialist?

To thrive as a Fidelity Electronic Channel Support specialist, you need strong problem-solving skills, technical aptitude with digital platforms, and a background in customer service, often supported by a relevant degree or equivalent experience. Familiarity with online banking systems, CRM software, and troubleshooting web or mobile applications is typically required. Excellent communication, patience, and the ability to remain calm under pressure are crucial soft skills in this role. These competencies are essential for efficiently resolving customer issues, ensuring satisfaction, and maintaining the integrity of electronic financial channels.

What are the main challenges faced by professionals working in Fidelity Electronic Channel Support, and how can they effectively address them?

Professionals in Fidelity Electronic Channel Support often encounter challenges such as troubleshooting complex technical issues, managing high volumes of customer inquiries, and staying updated with evolving digital platforms. To address these challenges, it’s important to maintain strong technical knowledge, develop effective communication skills for explaining solutions to clients, and collaborate closely with IT and customer service teams. Being proactive in ongoing training and leveraging internal resources can help in resolving issues efficiently and providing an excellent client experience.

What are popular job titles related to Fidelity Electronic Channel Support jobs?

For Fidelity Electronic Channel Support jobs, the most frequently searched job titles are:

Infographic showing various Fidelity Electronic Channel Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Director, Electronic Trading

New York, NY • On-site

Fidelity Investments
Investment Management and Consulting Services • 10K+ employees

$100K - $185K/yr

Full-time

Medical, Retirement, PTO

Re-posted 19 hours ago


Fidelity Investments rating

8.7

Company rating: 8.7 out of 10

Based on 274 frontline employees who took The Breakroom Quiz


Job description

Job Description:

NOTE: Fidelity will not provide sponsorship for this position.

The Role

Are you passionate about market structure, electronic trading, and using data to shape business strategy? Fidelity's Electronic Trading team is seeking a Director to lead the strategy and evolution of CrossStream, our off-exchange trading venue, while helping shape the future of our broader electronic trading business.

This role combines strategic planning, analytical problem-solving, and relationship-building. Responsibilities include leading the business strategy, analytics, and regulatory governance of CrossStream, identifying growth opportunities through data analysis, and partnering with teams across Fidelity to enhance our trading capabilities. As expertise and industry relationships deepen, the role will also focus on expanding partnerships with broker-dealers and trading technology providers, helping drive the continued growth of Fidelity's electronic trading business.

The Expertise and Skills You Bring

We are seeking a candidate who combines strong technical and analytical capabilities with a passion for driving business strategy. This role is ideal for someone who has developed expertise in electronic trading, market structure, quantitative analysis, or technology and is excited to expand their impact through product leadership, strategic planning, and industry engagement.

Success in this role requires the ability to independently analyze business performance, identify opportunities, and translate complex data into actionable recommendations. The ideal candidate is comfortable moving between detailed analysis and strategic discussions, building credibility through expertise, thoughtful problem-solving, and strong communication.

Preferred qualifications include:

  • Strong analytical and technical skills, including the ability to independently query and analyze large datasets using SQL, q or similar tools
  • Experience in product management, electronic trading, equity market structure, trading technology, or alternative trading venues
  • Ability to independently investigate business questions using data and develop recommendations based on findings
  • Experience coordinating complex initiatives across business, technology, trading, compliance, and operations teams
  • Strong organizational skills and attention to detail in environments with regulatory and operational requirements
  • Ability to communicate effectively with a broad range of stakeholders, including senior leaders and external partners
  • Interest in developing commercial strategies, identifying growth opportunities, and cultivating industry partnerships

The most successful candidates bring curiosity, initiative, sound judgment, and a desire to continuously learn. They enjoy solving complex problems, working with data, and helping shape the direction of a growing business.

The Team

Our Electronic Trading team develops innovative trading solutions that connect clients and business partners with high-quality execution opportunities. We operate at the intersection of trading, technology, product management, quantitative research, and client engagement, helping Fidelity adapt and innovate within an evolving marketplace.

CrossStream is an important part of our electronic trading ecosystem, providing unique opportunities to improve execution outcomes and expand client access to liquidity. This role will play a key part in defining the future direction of the platform, while supporting broader strategic initiatives across Fidelity's electronic trading businesses including Fidelity Service Bureau.

Fidelity's Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

The base salary range for this position is $100,000-185,000 USD per year.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Certifications:Category:Capital Markets Product

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