ZipRecruiter

Log In

1

Fiber Customer Support Analyst Jobs in Decatur, GA

US Bank

Credit Support Analyst

Atlanta, GA · On-site

$25.63 - $34.18/hr

Helping the customers and businesses we serve to make better and smarter financial decisions and ... Supports Business Banking Relationship Managers and Underwriters with financial analysis spreading ...

RELX Group plc

Technical Support Analyst I

Alpharetta, GA · On-site

$40K - $67K/yr

... analytics to assist them in evaluating and predicting risk and enhancing operational efficiency ... About the Team The Customer Support team delivers high-quality technical assistance to internal and ...

LexisNexis

Technical Support Analyst I

Alpharetta, GA · On-site

$40K - $67K/yr

... analytics to assist them in evaluating and predicting risk and enhancing operational efficiency ... About the Team The Customer Support team delivers high-quality technical assistance to internal and ...

RELX

Technical Support Analyst I

Alpharetta, GA

$40K - $67K/yr

... analytics to assist them in evaluating and predicting risk and enhancing operational efficiency ... About the Team The Customer Support team delivers highquality technical assistance to internal and ...

Alphabe Insight Inc

Customer Support Manager

Atlanta, GA · On-site

$60K - $65K/yr

Analyze trends and prepare reports to inform business decisions Qualifications Qualifications * Proven experience as a Customer Support Manager or in a similar leadership role * Excellent ...

LexisNexis

Technical Support Analyst I

Alpharetta, GA · On-site

$40K - $67K/yr

Within our insurance vertical, we provide customers with solutions and decision tools that combine ... Support is delivered through various CRMs and communication channels, and the role works both ...

RELX

Decision Support Analyst II

Alpharetta, GA

$59K - $98K/yr

Within our Insurance vertical, we provide customers with solutions and decision tools that combine ... About the Role The Decision Support Analyst II is a key contributor within the Finance organization ...

RELX Group plc

Decision Support Analyst II

Alpharetta, GA · On-site

$59K - $98K/yr

Within our Insurance vertical, we provide customers with solutions and decision tools that combine ... About the Role The Decision Support Analyst II is a key contributor within the Finance organization ...

Planet DDS

Customer Support Technician II

Atlanta, GA · Hybrid

$18 - $24.25/hr

The Customer Support Technician will provide technical support for moderate-complexity issues ... Solid problem-solving skills with a methodical and analytical mindset * Ability to work ...

Planet DDS

Customer Support Technician II

Atlanta, GA · On-site

$24 - $27/hr

The Customer Support Technician will provide technical support for moderate-complexity issues ... Solid problem-solving skills with a methodical and analytical mindset * Ability to work ...

Planet DDS

Customer Support Technician II

Atlanta, GA · Hybrid

$24 - $27/hr

The Customer Support Technician will provide technical support for moderate-complexity issues ... Solid problem-solving skills with a methodical and analytical mindset * Ability to work ...

previous pagenext page

Showing results 21-40

All JobsFiber Customer Support Analyst JobsFiber Customer Support Analyst Jobs in Decatur, GA

Fiber Customer Support Analyst information

See Decatur, GA salary details

$11

$27

$38

How much do fiber customer support analyst jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for fiber customer support analyst in Decatur, GA is $27.26, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $38.70 per hour, depending on experience, location, and employer.

What is a fiber customer support analyst?

Fiber Customer Support Analysts are professionals who assist customers with issues related to fiber optic internet services. They handle inquiries, troubleshoot technical problems, and provide guidance on installation, connectivity, and billing for fiber internet. Through phone, email, or chat support, these analysts ensure customers have a smooth experience and resolve any service disruptions or questions promptly. Their expertise in fiber technology helps maintain high customer satisfaction and service reliability.

How does a fiber customer support analyst typically collaborate with field technicians and network engineers?

Fiber Customer Support Analysts often serve as a crucial liaison between customers experiencing connectivity issues and the technical teams responsible for resolving them. They gather detailed information from customers, troubleshoot issues remotely, and escalate complex problems to field technicians or network engineers when necessary. Effective collaboration involves clear documentation, timely updates, and ongoing communication to ensure customer concerns are resolved efficiently. This teamwork helps maintain service quality and fosters a smooth workflow across departments.

What are the key skills and qualifications needed to thrive as a fiber customer support analyst, and why are they important?

To thrive as a Fiber Customer Support Analyst, you need a solid understanding of fiber optic technology, troubleshooting processes, and typically a background in IT, telecommunications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic platforms is essential. Excellent communication, patience, and problem-solving skills help you deliver effective support and build positive customer relationships. These competencies ensure efficient resolution of technical issues and contribute to customer satisfaction and retention.

What is the difference between Fiber Customer Support Analyst vs Fiber Network Technician?

AspectFiber Customer Support AnalystFiber Network Technician
Required CredentialsCustomer service skills, technical knowledge, certifications like CompTIA A+ or fiber-specific trainingTechnical certifications, fiber optic installation and maintenance certifications
Work EnvironmentOffice-based, customer support centers, remote supportFieldwork, on-site installation, maintenance, and troubleshooting
Employer & Industry UsageTelecom providers, ISPs, customer service centersTelecom companies, network service providers, infrastructure firms

The Fiber Customer Support Analyst primarily handles customer inquiries, troubleshooting, and support remotely or in call centers, focusing on customer satisfaction. In contrast, the Fiber Network Technician performs hands-on installation, maintenance, and repair of fiber optic networks in the field. Both roles require technical knowledge, but their work environments and daily tasks differ significantly.

What job categories do people searching Fiber Customer Support Analyst jobs in Decatur, GA look for?

The top searched job categories for Fiber Customer Support Analyst jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Fiber Customer Support Analyst jobs?

Cities near Decatur, GA with the most Fiber Customer Support Analyst job openings:

Fiber Customer Support Analyst jobs near you
Infographic showing various Fiber Customer Support Analyst job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $56,700 per year, or $27.3 per hour.

Credit Support Analyst

US Bank

Atlanta, GA • On-site

$25.63 - $34.18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

U.S. Bank rating

8.2

Company rating: 8.2 out of 10

Based on 360 frontline employees who took The Breakroom Quiz

51st of 171 rated banks

Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Supports Business Banking Relationship Managers and Underwriters with financial analysis spreading and loan monitoring. Completes accurate and consistent financial statements spreads, quarterly trend analyses, and covenant tests in accordance with bank spreading standards and credit policies. Maintains a compliance monitoring database that tracks credit approval requirements and receipt of customer's financial reporting requirements on behalf of the Portfolio Managers, underwriters, and/or Relationship Managers.

Basic Qualifications
- Typically a Bachelor's degree, or equivalent work experience
- Generally one to two years of job-related experience
Preferred Skills/Experience
- Accounting and finance knowledge normally acquired through the completion of a bachelor's degree in business, finance or accounting
- Good understanding of basic credit analysis, administration, and policy and procedures
- Strong analytical and problem-solving skills and attention to detail
- Ability to identify and resolve exceptions and to interpret data
- Effective verbal, written, and interpersonal communication skills
- Ability to read and comprehend credit write-ups and loan documentation

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to ourdisability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theE-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $25.63 - $34.18

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

What U.S. Bank employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

U.S. Bank logo

About U.S. Bank

Sourced by ZipRecruiter

U.S. Bank is a reputable and established financial institution that plays a significant role in the banking sector. With a history spanning over 150 years, U.S. Bank has built a strong foundation of trust and reliability. As a comprehensive bank, they offer a wide array of financial products and services to cater to the diverse needs of their customers, including individuals, businesses, and communities. Customer satisfaction is of utmost importance to U.S. Bank. They prioritize delivering exceptional service and fostering long-term relationships with their clients. Through their extensive network of branches and advanced digital banking platforms, U.S. Bank ensures convenient access to their services, empowering customers to manage their finances efficiently and securely.

Industry

Banking and credit intermediation

Company size

10,000+ Employees

Headquarters location

Minneapolis, MN, US

Year founded

1863

Social media

FacebookTwitter

View All U.S. Bank Jobs

Apply