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Fiber Customer Support Analyst Jobs in Decatur, GA

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Decision Support Analyst II

Alpharetta, GA · On-site

$59K - $98K/yr

Within our Insurance vertical, we provide customers with solutions and decision tools that combine ... About the Role The Decision Support Analyst II is a key contributor within the Finance organization ...

Planet DDS

Customer Support Technician II

Atlanta, GA · On-site

$24 - $27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Support Technician will provide technical support for moderate-complexity issues ... Solid problem-solving skills with a methodical and analytical mindset * Ability to work ...

Planet DDS

Customer Support Technician II

Atlanta, GA · Hybrid

$24 - $27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Support Technician will provide technical support for moderate-complexity issues ... Solid problem-solving skills with a methodical and analytical mindset * Ability to work ...

Tropical Foods

Customer Support Supervisor

Atlanta, GA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Supervisor leads their customer success team to deliver exceptional support, foster loyalty ... Operational Excellence Analyze team performance data, customer feedback, and process efficiency to ...

LexisNexis

Decision Support Analyst II

Alpharetta, GA · On-site

$59K - $98K/yr

Within our Insurance vertical, we provide customers with solutions and decision tools that combine ... About the Role The Decision Support Analyst II is a key contributor within the Finance organization ...

Truly Good Foods

Customer Support Supervisor

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Supervisor leads their customer success team to deliver exceptional support, foster loyalty ... Operational Excellence Analyze team performance data, customer feedback, and process efficiency to ...

EOS

Fiber Optical Repair Technician

Atlanta, GA

... Support services to some of the world's largest industry leaders, delivering forward-thinking ... Customer satisfaction and commitment to superior quality of service are our top business priorities ...

EOS

Fiber Optical Repair Technician

Atlanta, GA

... Support services to some of the world's largest industry leaders, delivering forward-thinking ... Customer satisfaction and commitment to superior quality of service are our top business priorities ...

EOS

Fiber Optical Repair Technician

Atlanta, GA · On-site

... Support services to some of the world's largest industry leaders, delivering forward-thinking ... Customer satisfaction and commitment to superior quality of service are our top business priorities ...

Dot Compliance

Customer Support Team Lead

Atlanta, GA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Role Overview As a Customer Support Team Lead, you will manage the day-to-day operations of our ... Strong analytical skills and experience using support tools (e.g., Zendesk, Salesforce Service ...

Dot Compliance

Customer Support Team Lead

Atlanta, GA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Role Overview As a Customer Support Team Lead, you will manage the day-to-day operations of our ... Strong analytical skills and experience using support tools (e.g., Zendesk, Salesforce Service ...

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Showing results 41-60

All JobsFiber Customer Support Analyst JobsFiber Customer Support Analyst Jobs in Decatur, GA

Fiber Customer Support Analyst information

See Decatur, GA salary details

$11

$27

$38

How much do fiber customer support analyst jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for fiber customer support analyst in Decatur, GA is $27.26, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $38.70 per hour, depending on experience, location, and employer.

What is a fiber customer support analyst?

Fiber Customer Support Analysts are professionals who assist customers with issues related to fiber optic internet services. They handle inquiries, troubleshoot technical problems, and provide guidance on installation, connectivity, and billing for fiber internet. Through phone, email, or chat support, these analysts ensure customers have a smooth experience and resolve any service disruptions or questions promptly. Their expertise in fiber technology helps maintain high customer satisfaction and service reliability.

How does a fiber customer support analyst typically collaborate with field technicians and network engineers?

Fiber Customer Support Analysts often serve as a crucial liaison between customers experiencing connectivity issues and the technical teams responsible for resolving them. They gather detailed information from customers, troubleshoot issues remotely, and escalate complex problems to field technicians or network engineers when necessary. Effective collaboration involves clear documentation, timely updates, and ongoing communication to ensure customer concerns are resolved efficiently. This teamwork helps maintain service quality and fosters a smooth workflow across departments.

What are the key skills and qualifications needed to thrive as a fiber customer support analyst, and why are they important?

To thrive as a Fiber Customer Support Analyst, you need a solid understanding of fiber optic technology, troubleshooting processes, and typically a background in IT, telecommunications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic platforms is essential. Excellent communication, patience, and problem-solving skills help you deliver effective support and build positive customer relationships. These competencies ensure efficient resolution of technical issues and contribute to customer satisfaction and retention.

What is the difference between Fiber Customer Support Analyst vs Fiber Network Technician?

AspectFiber Customer Support AnalystFiber Network Technician
Required CredentialsCustomer service skills, technical knowledge, certifications like CompTIA A+ or fiber-specific trainingTechnical certifications, fiber optic installation and maintenance certifications
Work EnvironmentOffice-based, customer support centers, remote supportFieldwork, on-site installation, maintenance, and troubleshooting
Employer & Industry UsageTelecom providers, ISPs, customer service centersTelecom companies, network service providers, infrastructure firms

The Fiber Customer Support Analyst primarily handles customer inquiries, troubleshooting, and support remotely or in call centers, focusing on customer satisfaction. In contrast, the Fiber Network Technician performs hands-on installation, maintenance, and repair of fiber optic networks in the field. Both roles require technical knowledge, but their work environments and daily tasks differ significantly.

What are the responsibilities of a Fiber Customer Support Analyst at Verizon?

A Fiber Customer Support Analyst at Verizon is responsible for assisting customers with technical issues related to fiber internet services, troubleshooting connectivity problems, and providing solutions to ensure customer satisfaction. They often use diagnostic tools and maintain detailed records of customer interactions to resolve issues efficiently and may work in a call center or support environment requiring strong communication skills.

What is the average salary for a fiber customer support analyst?

The average salary for a fiber customer support analyst typically ranges from $45,000 to $65,000 annually, depending on experience, location, and company size. Entry-level roles may start lower, while experienced analysts with technical skills and certifications can earn higher salaries. Salaries are often complemented by benefits such as health insurance and paid time off.

What job categories do people searching Fiber Customer Support Analyst jobs in Decatur, GA look for?

The top searched job categories for Fiber Customer Support Analyst jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Fiber Customer Support Analyst jobs?

Cities near Decatur, GA with the most Fiber Customer Support Analyst job openings:

Fiber Customer Support Analyst jobs near you
Infographic showing various Fiber Customer Support Analyst job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,700 per year, or $27.3 per hour.

Technical and Customer Support

Apex Bridge Talent Group INC

Conyers, GA • On-site

Other

Posted 2 days ago

New

Job description

Business Title: Technical and Customer Support (809654)

Location: Conyers, GA 30013

Job Type: Contract (10 M+)

Work Setting: Onsite

Short Job Description:

  • Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.

Complete Job Description:

  • The IT Help Desk Analyst is responsible for providing exceptional technical and customer support in a high-volume call center environment. Under general supervision, the incumbent receives and resolves customer inquiries related to DDS Online Services account creation and access, identity verification for address change transactions, and the issuance of digital licenses. This role requires strong analytical and problem-solving abilities, excellent communication skills, and a commitment to delivering outstanding customer service. The successful candidate must be capable of managing a high volume of calls while maintaining accuracy, efficiency, and customer satisfaction.

Key Responsibilities:

  • Respond to and resolve customer inquiries regarding DDS Online Services accounts, identity verification processes, address change transactions, and digital license issuance.
  • Handle an average of 65-90 customer calls per day while maintaining established service levels and quality standards.
  • Provide exceptional customer service by professionally addressing complex customer issues and identifying effective solutions.
  • Maintain accurate documentation and records of customer interactions and transactions.
  • Demonstrate adaptability and a positive attitude in a fast-paced, evolving work environment.
  • Respond professionally and promptly to inquiries from Executive Management, stakeholders, and business partners.
  • Participate in task forces, project teams, and workgroups to support departmental and organizational initiatives.
  • Build and maintain productive relationships with internal departments and external business partners.
  • Contribute to continuous process improvement efforts and support organizational goals.
  • Stay current on policies, procedures, and technology updates relevant to assigned responsibilities.

Minimum Qualifications:

  • High School Diploma or GED.
  • Two (2) years of full-time experience within the last seven (7) years providing call center support or customer service.
  • Proficiency with computer applications and standard business software.
  • Strong verbal and written communication skills.
  • Ability to effectively manage multiple priorities while maintaining a high level of customer service.

Preferred Qualifications:

  • Candidates who meet the minimum qualifications and possess one or more of the following will be given preference:
  • Three (3) years of experience processing driver''s license transactions.
  • Five (5) years of experience in a high-volume call center environment.
  • Four (4) years of customer service experience.
  • Proficiency using Windows 11 and Microsoft Office applications.
  • Experience working with identity verification or credential issuance processes.
  • Demonstrated ability to troubleshoot and resolve customer issues efficiently.

Knowledge, Skills, and Abilities:

  • Excellent customer service and interpersonal skills.
  • Strong problem-solving and critical-thinking abilities.
  • Ability to communicate effectively with customers, management, and stakeholders.
  • Strong organizational skills with attention to detail and accuracy.
  • Ability to work independently and collaboratively in a team environment.
  • Adaptability and willingness to embrace change in a dynamic workplace.

Skills:

  • High School Diploma or GED. Required
  • Call center support or customer service. Required, 2 Years
  • Proficiency with computer applications and standard business software. Required, 2 Years
  • Experience processing driver''s license transactions. Highly desired, 3 Years
  • Experience in a high-volume call center environment. Highly desired, 5 Years
  • Proficiency using Windows 11 and Microsoft Office applications. Highly desired

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