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Fiber Customer Support Analyst Jobs in Decatur, GA

Apex Informatics

Customer Care Analyst

Atlanta, GA · On-site

• Customer support analysts provide assistance to customers to help them overcome issues related to products or services provided by the company. • Analysts often work with technical inquiries ...

Dlapiper

Litigation Support Analyst

Atlanta, GA · Hybrid

$46.15 - $73.38/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... customer satisfaction. Must have demonstrated proficiency in the entire litigation support process ... Strong analytical and problem-solving skills are required to resolve complex issues using ...

Inspire Brands

End User Support Analyst

Atlanta, GA · On-site

The End User Support Analyst is responsible for delivering high-quality technical support and customer service to internal users by resolving hardware, software, and network issues. This role serves ...

Inspire Brands

End User Support Analyst

Atlanta, GA · On-site

The End User Support Analyst is responsible for delivering high-quality technical support and customer service to internal users by resolving hardware, software, and network issues. This role serves ...

Procare Solutions

Customer Support Specialist

Atlanta, GA

$19 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

With ChildPlus, you can centralize your children's data, analyze reports to make data-driven ... A Little About the Role The Bilingual Customer Support Specialist will be responsible for ...

Procare Solutions

Customer Support Specialist

Atlanta, GA · On-site

$19 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

With ChildPlus, you can centralize your children's data, analyze reports to make data-driven ... A Little About the Role The Bilingual Customer Support Specialist will be responsible for ...

Procare Solutions

Customer Support Specialist

Atlanta, GA

$19 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

With ChildPlus, you can centralize your children's data, analyze reports to make data-driven ... A Little About the Role The Bilingual Customer Support Specialist will be responsible for ...

UA Brands

Customer Support Associate

Lithia Springs, GA · On-site

$16.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The role of the Customer Support Team Member has the responsibility to increase the overall ... Must be a detailed planner, have strong analytical skills, and have problem-solving abilities.

Uniform Advantage

Customer Support Associate

Lithia Springs, GA · On-site

$16.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Support Team Member The role of the Customer Support Team Member has the responsibility to ... Must be a detailed planner, have strong analytical skills, and have problem-solving abilities.

UA Brands

Customer Support Associate

Lithia Springs, GA · On-site

$16.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The role of the Customer Support Team Member has the responsibility to increase the overall ... Must be a detailed planner, have strong analytical skills, and have problem-solving abilities.

Uniform Advantage

Customer Support Associate

Lithia Springs, GA · On-site

$16.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The role of the Customer Support Team Member has the responsibility to increase the overall ... Must be a detailed planner, have strong analytical skills, and have problem-solving abilities.

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All JobsFiber Customer Support Analyst JobsFiber Customer Support Analyst Jobs in Decatur, GA

Fiber Customer Support Analyst information

See Decatur, GA salary details

$11

$27

$38

How much do fiber customer support analyst jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for fiber customer support analyst in Decatur, GA is $27.26, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $38.70 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a fiber customer support analyst, and why are they important?

To thrive as a Fiber Customer Support Analyst, you need a solid understanding of fiber optic technology, troubleshooting processes, and typically a background in IT, telecommunications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic platforms is essential. Excellent communication, patience, and problem-solving skills help you deliver effective support and build positive customer relationships. These competencies ensure efficient resolution of technical issues and contribute to customer satisfaction and retention.

What is the average salary for a fiber customer support analyst?

The average salary for a fiber customer support analyst typically ranges from $45,000 to $65,000 annually, depending on experience, location, and company size. Entry-level roles may start lower, while experienced analysts with technical skills and certifications can earn higher salaries. Salaries are often complemented by benefits such as health insurance and paid time off.

What are the responsibilities of a Fiber Customer Support Analyst at Verizon?

A Fiber Customer Support Analyst at Verizon is responsible for assisting customers with technical issues related to fiber internet services, troubleshooting connectivity problems, and providing solutions to ensure customer satisfaction. They often use diagnostic tools and maintain detailed records of customer interactions to resolve issues efficiently and may work in a call center or support environment requiring strong communication skills.

What is the difference between Fiber Customer Support Analyst vs Fiber Network Technician?

AspectFiber Customer Support AnalystFiber Network Technician
Required CredentialsCustomer service skills, technical knowledge, certifications like CompTIA A+ or fiber-specific trainingTechnical certifications, fiber optic installation and maintenance certifications
Work EnvironmentOffice-based, customer support centers, remote supportFieldwork, on-site installation, maintenance, and troubleshooting
Employer & Industry UsageTelecom providers, ISPs, customer service centersTelecom companies, network service providers, infrastructure firms

The Fiber Customer Support Analyst primarily handles customer inquiries, troubleshooting, and support remotely or in call centers, focusing on customer satisfaction. In contrast, the Fiber Network Technician performs hands-on installation, maintenance, and repair of fiber optic networks in the field. Both roles require technical knowledge, but their work environments and daily tasks differ significantly.

How does a fiber customer support analyst typically collaborate with field technicians and network engineers?

Fiber Customer Support Analysts often serve as a crucial liaison between customers experiencing connectivity issues and the technical teams responsible for resolving them. They gather detailed information from customers, troubleshoot issues remotely, and escalate complex problems to field technicians or network engineers when necessary. Effective collaboration involves clear documentation, timely updates, and ongoing communication to ensure customer concerns are resolved efficiently. This teamwork helps maintain service quality and fosters a smooth workflow across departments.

What is a fiber customer support analyst?

Fiber Customer Support Analysts are professionals who assist customers with issues related to fiber optic internet services. They handle inquiries, troubleshoot technical problems, and provide guidance on installation, connectivity, and billing for fiber internet. Through phone, email, or chat support, these analysts ensure customers have a smooth experience and resolve any service disruptions or questions promptly. Their expertise in fiber technology helps maintain high customer satisfaction and service reliability.

What job categories do people searching Fiber Customer Support Analyst jobs in Decatur, GA look for?

The top searched job categories for Fiber Customer Support Analyst jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Fiber Customer Support Analyst jobs?

Cities near Decatur, GA with the most Fiber Customer Support Analyst job openings:

Fiber Customer Support Analyst jobs near you
Infographic showing various Fiber Customer Support Analyst job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,700 per year, or $27.3 per hour.

Customer Support Analyst

SA Technologies Inc.

Kennesaw, GA

Contractor

Re-posted 7 days ago

Job description

Company Description

SA Technologies Inc. (www.satincorp.com) is a market leader and one of the fastest growing IT consulting firms with operations in US, Canada, Mexico & India. SAT is an Oracle Gold Partner, SAP Services Partner & IBM Certified enterprise.

All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance.



Job Description

SA Technologies Inc. (www.satincorp.com) is a market leader and one of the fastest growing IT consulting firms with operations in US, Canada, Mexico & India. SAT is an Oracle Gold Partner, SAP Services Partner & IBM Certified enterprise.

All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance.

Position: Customer Support Analyst 

Location: Kennesaw, Georgia 30144

Duration: 3 Month Contract to Hire


We have 4 open three month contract to hire IT Customer Support Analyst positions for our direct client in Kennesaw GA. The ideal candidates would be local and have the following experience:

  • Strong call center experience
  • SQL 
  • Retail technical support
  • Strong technical skills
  • Active Directory
  • Service Now
  • Excellent multi-tasker (will have 5 or 6 systems working at once)
  • Excellent troubleshooting skills


Duties

  • Answer Inbound ACD Calls:
  • Answer ACD calls within duration specified within the KPI (key performance indicator) for average wait time (AWT)
  • Address all ACD calls within a duration specified within the KPI (key performance indicator) for average handle time (AHT)
  • Maintain individual call abandon rate that is at least 2% below the departmental goal for abandon rate (ABD)
  • Inbound E-mail support (All Non-Critical Issue Types)
  • Respond to inbound e-mails from customers to the NSC within parameters defined NSC management
  • Inbound Chat Support (All Non-Critical Issue Types)
  • Respond to chats from customers to the NSC within parameters defined by NSC management
  • Additional Duties


Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply