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Fiber Customer Support Analyst Jobs in Decatur, GA

Waystar

Customer Support Analyst

Atlanta, GA · On-site

Serves as customer advocate and recommends and implements client feedback that influences and supports business decisions. Designs and implements systems for collecting, consolidating, and analyzing ...

Apex Informatics

Customer Care Analyst

Atlanta, GA · On-site

• Customer support analysts provide assistance to customers to help them overcome issues related to products or services provided by the company. • Analysts often work with technical inquiries ...

4P Consulting Inc

Project Support Analyst

Atlanta, GA · Hybrid

Contract Project Support Analyst The Contract Project Support Analyst is responsible for providing ... Duties to include working with customers (internal and external) to resolve system and process ...

4P Consulting Inc

Project Support Analyst

Atlanta, GA · Hybrid

Contract Project Support Analyst The Contract Project Support Analyst is responsible for providing ... Duties to include working with customers (internal and external) to resolve system and process ...

Euna Solutions

Associate Support Analyst

Atlanta, GA · On-site

As an Associate Support Analyst, you'll build deep knowledge of one of Euna's core products and ... A genuine customer-first mentality and pride in delivering an outstanding support experience.

4P Consulting Inc

Field Support Analyst

Forest Park, GA · On-site

The Billing Analyst will also support the customer collections process, including contacting customers on past-due invoices as needed. Job RequirementsEducation and Experience Requirements: Bachelors ...

4P Consulting Inc

Field Support Analyst

Forest Park, GA · On-site

The Billing Analyst will also support the customer collections process, including contacting customers on past-due invoices as needed. Job RequirementsEducation and Experience Requirements: Bachelors ...

Euna Solutions

Associate Support Analyst

Atlanta, GA · Hybrid

As an Associate Support Analyst, you'll build deep knowledge of one of Euna's core products and ... A genuine customer-first mentality and pride in delivering an outstanding support experience.

Georgia

Business Support Analyst I

Conyers, GA · On-site

Business Support Analyst I Agency: Department of Driver Services Job Requisition ID: JR0000000968 ... Travel to Customer Service Centers (CSCs) across the state, as needed, to support agency ...

Dlapiper

Litigation Support Analyst

Atlanta, GA · Hybrid

$46.15 - $73.38/hr

... customer satisfaction. Must have demonstrated proficiency in the entire litigation support process ... Strong analytical and problem-solving skills are required to resolve complex issues using ...

Apex Systems

Field Support Analyst -FSA1

Forest Park, GA · On-site

The analyst conducts periodic audits of billing records, investigates and resolves customer disputes, and supports the customer collections process, which may include contacting customers on past-due ...

Procare Solutions

Customer Support Specialist

Atlanta, GA · On-site

$19 - $23/hr

With ChildPlus, you can centralize your children's data, analyze reports to make data-driven ... A Little About the Role The Customer Support Specialist will be responsible for completing Customer ...

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All JobsFiber Customer Support Analyst JobsFiber Customer Support Analyst Jobs in Decatur, GA

Fiber Customer Support Analyst information

See Decatur, GA salary details

$11

$27

$38

How much do fiber customer support analyst jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for fiber customer support analyst in Decatur, GA is $27.26, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $38.70 per hour, depending on experience, location, and employer.

What is a fiber customer support analyst?

Fiber Customer Support Analysts are professionals who assist customers with issues related to fiber optic internet services. They handle inquiries, troubleshoot technical problems, and provide guidance on installation, connectivity, and billing for fiber internet. Through phone, email, or chat support, these analysts ensure customers have a smooth experience and resolve any service disruptions or questions promptly. Their expertise in fiber technology helps maintain high customer satisfaction and service reliability.

How does a fiber customer support analyst typically collaborate with field technicians and network engineers?

Fiber Customer Support Analysts often serve as a crucial liaison between customers experiencing connectivity issues and the technical teams responsible for resolving them. They gather detailed information from customers, troubleshoot issues remotely, and escalate complex problems to field technicians or network engineers when necessary. Effective collaboration involves clear documentation, timely updates, and ongoing communication to ensure customer concerns are resolved efficiently. This teamwork helps maintain service quality and fosters a smooth workflow across departments.

What are the key skills and qualifications needed to thrive as a fiber customer support analyst, and why are they important?

To thrive as a Fiber Customer Support Analyst, you need a solid understanding of fiber optic technology, troubleshooting processes, and typically a background in IT, telecommunications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic platforms is essential. Excellent communication, patience, and problem-solving skills help you deliver effective support and build positive customer relationships. These competencies ensure efficient resolution of technical issues and contribute to customer satisfaction and retention.

What is the difference between Fiber Customer Support Analyst vs Fiber Network Technician?

AspectFiber Customer Support AnalystFiber Network Technician
Required CredentialsCustomer service skills, technical knowledge, certifications like CompTIA A+ or fiber-specific trainingTechnical certifications, fiber optic installation and maintenance certifications
Work EnvironmentOffice-based, customer support centers, remote supportFieldwork, on-site installation, maintenance, and troubleshooting
Employer & Industry UsageTelecom providers, ISPs, customer service centersTelecom companies, network service providers, infrastructure firms

The Fiber Customer Support Analyst primarily handles customer inquiries, troubleshooting, and support remotely or in call centers, focusing on customer satisfaction. In contrast, the Fiber Network Technician performs hands-on installation, maintenance, and repair of fiber optic networks in the field. Both roles require technical knowledge, but their work environments and daily tasks differ significantly.

What job categories do people searching Fiber Customer Support Analyst jobs in Decatur, GA look for?

The top searched job categories for Fiber Customer Support Analyst jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Fiber Customer Support Analyst jobs?

Cities near Decatur, GA with the most Fiber Customer Support Analyst job openings:

Fiber Customer Support Analyst jobs near you
Infographic showing various Fiber Customer Support Analyst job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $56,700 per year, or $27.3 per hour.

Customer Support Analyst

SA Technologies Inc.

Kennesaw, GA

Contractor

Re-posted 27 days ago

Job description

Company Description

SA Technologies Inc. (www.satincorp.com) is a market leader and one of the fastest growing IT consulting firms with operations in US, Canada, Mexico & India. SAT is an Oracle Gold Partner, SAP Services Partner & IBM Certified enterprise.

All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance.



Job Description

SA Technologies Inc. (www.satincorp.com) is a market leader and one of the fastest growing IT consulting firms with operations in US, Canada, Mexico & India. SAT is an Oracle Gold Partner, SAP Services Partner & IBM Certified enterprise.

All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance.

Position: Customer Support Analyst 

Location: Kennesaw, Georgia 30144

Duration: 3 Month Contract to Hire


We have 4 open three month contract to hire IT Customer Support Analyst positions for our direct client in Kennesaw GA. The ideal candidates would be local and have the following experience:

  • Strong call center experience
  • SQL 
  • Retail technical support
  • Strong technical skills
  • Active Directory
  • Service Now
  • Excellent multi-tasker (will have 5 or 6 systems working at once)
  • Excellent troubleshooting skills


Duties

  • Answer Inbound ACD Calls:
  • Answer ACD calls within duration specified within the KPI (key performance indicator) for average wait time (AWT)
  • Address all ACD calls within a duration specified within the KPI (key performance indicator) for average handle time (AHT)
  • Maintain individual call abandon rate that is at least 2% below the departmental goal for abandon rate (ABD)
  • Inbound E-mail support (All Non-Critical Issue Types)
  • Respond to inbound e-mails from customers to the NSC within parameters defined NSC management
  • Inbound Chat Support (All Non-Critical Issue Types)
  • Respond to chats from customers to the NSC within parameters defined by NSC management
  • Additional Duties


Additional Information

All your information will be kept confidential according to EEO guidelines.

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