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Fema Customer Service information

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$27

How much do fema customer service jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for fema customer service in Wisconsin is $18.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.11 per hour, depending on experience, location, and employer.

What is a FEMA Customer Service?

A FEMA Customer Service job involves assisting disaster survivors by providing information, answering questions, and guiding them through the recovery process. Representatives may work in call centers or disaster recovery centers, handling inquiries about disaster assistance programs, application status, and required documentation. Strong communication and problem-solving skills are essential for this role.

What does a FEMA Customer Service do?

A typical day for a FEMA Customer Service representative involves handling inbound calls or messages from individuals affected by disasters, answering questions about relief programs, and assisting with application or claim processes. You will work closely with other team members and different FEMA departments to resolve complex issues and refer cases as needed. The pace can be fast and emotionally charged, as you help people during challenging times, but you’ll receive comprehensive training and ongoing support to handle these situations effectively. This role offers opportunities to develop valuable crisis communication skills and to make a meaningful difference in communities impacted by disasters.

What are the key skills and qualifications needed to thrive in the FEMA Customer Service position?

To thrive as a FEMA Customer Service representative, you typically need experience in customer support, strong verbal and written communication skills, and a high school diploma or equivalent. Familiarity with case management systems, call center software, and federal or disaster relief processes is often required. Patience, empathy, and problem-solving abilities help you effectively assist individuals during stressful situations. These skills ensure accurate information delivery, compassionate support, and efficient resolution of customer inquiries during disaster response and recovery.

How to get hired with FEMA?

To get hired as a FEMA customer service representative, applicants should review current job openings on the official FEMA careers website, ensure they meet the minimum qualifications such as customer service experience and relevant skills, and complete the online application process. Additional requirements may include passing background checks and sometimes obtaining specific certifications or training related to emergency management or disaster response.

What skills are needed for FEMA customer service remote work?

FEMA customer service remote workers need strong communication skills, problem-solving abilities, and proficiency with computer systems and customer service software. They should also have good organizational skills, the ability to work independently, and often require familiarity with emergency management protocols and certifications. Adaptability and patience are essential for handling diverse inquiries and stressful situations remotely.

What are popular job titles related to Fema Customer Service jobs in Wisconsin?

For Fema Customer Service jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Fema Customer Service jobs in Wisconsin look for?

The top searched job categories for Fema Customer Service jobs in Wisconsin are:

What cities in Wisconsin are hiring for Fema Customer Service jobs?

Cities in Wisconsin with the most Fema Customer Service job openings:

Fema Customer Service jobs near you
Infographic showing various Fema Customer Service job openings in Wisconsin as of August 2026, with employment types broken down into 62% Full Time, 27% Part Time, and 11% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,463 per year, or $19 per hour.

Critical Care Paramedic (CCT)- Oak Creek

Superior Air-Ground Ambulance

Oak Creek, WI • On-site

Full-time

Medical, Dental, Life

Re-posted 11 days ago

Superior Ambulance Service rating

6.8

Company rating: 6.8 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

499th of 893 rated healthcare providers

Job description

Overview

Openings in multiple locations:  Oshkosh, Kaukauna, Menomonee Falls, Milwaukee, Mount Pleasant, Fond Du Lac, Green Bay, Madison, Kenosha, Oak Creek, Janesville, Burlington, and Elkhorn.

History of the Company: Superior Ambulance Service started in 1959 with one ambulance and today is the largest independent, locally owned, and operated emergency medical services provider in the Midwest. Superior employs more than 4,000 licensed EMT, Paramedics and Nurses, operating a fleet of more than 500 ambulances throughout Illinois, Indiana, Ohio, Michigan, and Wisconsin. Superior also provides Critical Care, helicopter, and fixed wing emergency medical transportation.

EMTs and Paramedics provide safe transportation and quality medical care to sick and injured individuals within the scope of state EMS regulations. Superior provides the highest quality care in emergencies and scheduled medical transports.


Responsibilities

The primary duties and responsibilities of the Critical Care Paramedic consist of, but are not limited to the following:

  • Provide high quality care to patients in the transport environment under the direction of the Program Medical Director and the referring and/or receiving Physician in accordance with Critical Care policies, protocols and standards of care.  
  • Autonomously evaluate critically ill or injured patients of all age groups (pediatric through adult), provide therapeutic intervention, emergency interventions, and preparation for transport (via ground or helicopter) from hospitals or accident scenes.
  • Collaborate with other members of the team, including, drivers, coworkers, leadership, other healthcare partners and customers.
  • Assess for and detect changes in the status of patients and demonstrate a proactive approach to solving patient and family problems.
  • Plan, organize and position equipment and supplies for use in emergency conditions before, during and after transport.
  • Maintain complete and accurate records, participate in quality assurance programs, perform data collection and participate in any special projects.
  • Maintain clinical proficiency across all aspects of the Critical Care Division’s scope of practice including care of patients with neurological emergencies, cardiac emergencies, pediatric emergencies, obstetrical emergencies, traumatic emergencies, and any other patient populations transported by the Critical Care Division.
  • Perform all physical requirements of job in confined spaces and under adverse environmental conditions.
  • Complete transports initiated with in the time frame of the scheduled shift, understanding that completion of these transports might require extend beyond normal work hours.
  • Participation in all required didactic, clinical and lab education programs and maintenance of all required certifications and licenses.
  • Maintain clinical competency in all critical care procedures and equipment, including but not limited to ventilators, IV pumps, dopplers, chest tubes, hemodynamic monitoring, Intra-Aortic Balloon Pumps, ventricular assist devices, Impella cardiac assist devices, transcutaneous/transvenous pacers, external ventricular drains, and advanced airway management.
  • Complete and maintain currency in all areas of safety education as required by Superior Ambulance, contracted aviation operators and other healthcare partners.
  • Demonstrate effective communication skills with all external and internal customers, including patients and their families, hospital staff, the community, other Superior Ambulance staff and Critical Care administration. Represents the CCT program and Superior Ambulance in a professional manner.

Qualifications

ENTRY-LEVEL QUALIFICATIONS REQUIRED

  • Minimum 2 years of ALS experience
  • State EMT-P License
  • AHA BLS Certification
  • Possess a valid driver's license, satisfactory driving record and must be able to safely operate a vehicle in various conditions, including daytime, nighttime and inclement weather.

DESIRED

  • National Registry Paramedic
  • ACLS, PALS, NRP, & Trauma (PHTLS, ITLS) Certification
  • FEMA Certifications (100,200,700,800,HazMat)
  • CCEMTP Certification or completion of CCP course with 12 hrs CCT CE annually
  • Critical Care Transport Board Certification (FP-C or CCP-C)
  • Experience managing ventilators, IV pumps, & chest tubes
  • Leadership experience (e.. FTO, PIC, Preceptor, Supervisor) 

EXPECTATIONS FOR FURTHER TRAINING (SPONSORED)

  • ACLS, PALS, NRP, Trauma (PHTLS or ITLS), & FEMA (100,200,700,800,HazMat) Certifications
  • System entry into local EMS System
  • Expanded Scope ALS Training Program
  • Critical Care Paramedic Training Program (CCP or CCEMTP)
  • Critical Care Continuing Education

Benefits

  • Flexible scheduling – full or part-time
  • Competitive compensation
  • Immediate EMT / Paramedic job placement
  • Multiple station locations with the ability to transfer - throughout the company
  • Opportunity to work overtime
  • Health/dental/life insurance
  • Tuition reimbursement
  • Opportunity for Career Growth
Qualifications:

ENTRY-LEVEL QUALIFICATIONS REQUIRED

  • Minimum 2 years of ALS experience
  • State EMT-P License
  • AHA BLS Certification
  • Possess a valid driver's license, satisfactory driving record and must be able to safely operate a vehicle in various conditions, including daytime, nighttime and inclement weather.

DESIRED

  • National Registry Paramedic
  • ACLS, PALS, NRP, & Trauma (PHTLS, ITLS) Certification
  • FEMA Certifications (100,200,700,800,HazMat)
  • CCEMTP Certification or completion of CCP course with 12 hrs CCT CE annually
  • Critical Care Transport Board Certification (FP-C or CCP-C)
  • Experience managing ventilators, IV pumps, & chest tubes
  • Leadership experience (e.. FTO, PIC, Preceptor, Supervisor) 

EXPECTATIONS FOR FURTHER TRAINING (SPONSORED)

  • ACLS, PALS, NRP, Trauma (PHTLS or ITLS), & FEMA (100,200,700,800,HazMat) Certifications
  • System entry into local EMS System
  • Expanded Scope ALS Training Program
  • Critical Care Paramedic Training Program (CCP or CCEMTP)
  • Critical Care Continuing Education

Benefits

  • Flexible scheduling – full or part-time
  • Competitive compensation
  • Immediate EMT / Paramedic job placement
  • Multiple station locations with the ability to transfer - throughout the company
  • Opportunity to work overtime
  • Health/dental/life insurance
  • Tuition reimbursement
  • Opportunity for Career Growth
Education:UNAVAILABLEEmployment Type: FULL_TIME

What Superior Ambulance Service employees say

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