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Company Overview:

Harvard Protection Services is one of the fastest growing, privately owned providers of high-quality security services in the United States. Our reputation has been earned among our employees and clients for our responsiveness, engaged leadership, and personal care for every employee and client we serve. We support our employees, ensure they feel valued, give them the resources to be successful, and empower them to execute flawlessly.

Job Summary:

Our Security Directors support Harvard Protection in our goal of providing best in class security and life safety services. Our Directors are responsible for providing professional customer-focused security and life safety services for the people and the property they protect and our employees that they lead. Directors are responsible for the day-to-day leadership and management of the single customer account(s) they are assigned.

• Ensure quality services are provided to meet customer expectations and contract requirements by regularly managing, directing, inspecting, training, coaching, mentoring, and leading security personnel assigned to the facility/building
• Perform operations related functions to include; scheduling, overtime management, review of daily logs and incident reports, training and development of staff
• Monitor and develop staff performance to include supervision, performance evaluations, disciplinary matters, training, scheduling, callouts, and assigning work
• Lead, supervise, and coach security and fire safety teams to ensure compliance with all directives, regulations, and client-specific protocols.
• Recruit, hire, onboard, train, and evaluate staff, fostering a culture of accountability, professionalism, and service excellence.
• Oversee and ensure team participation in hospitality training programs, including initial onboarding and ongoing refresher sessions focused on dynamic guest engagement, professionalism, and situational awareness. Ensure all security protocols support a welcoming, guest-friendly environment, including the handling of sensitive situations through a hospitality lens.
• Train and qualify staff as Fire Life Safety Directors (FLSDs) and Building Evacuation Supervisors in accordance with FDNY, DOB, and client hospitality standards.
• Oversee all fire and life safety systems, including fire alarms, sprinklers, and standpipe systems, ensuring inspections, testing, maintenance, and documentation are completed accurately and on time.
• Ensure full compliance with FDNY and DOB codes; address violations, deficiencies, and system impairments promptly.
• Serve as the primary liaison with FDNY, NYPD, vendors, legal counsel, and property management.
• Coordinate and oversee vendor and contractor performance related to fire safety and security systems.
• Manage security technology systems, including access control, CCTV, and reporting platforms.
• Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property.
• Act as a strategic advisor to executive stakeholders, presenting security insights in business language.
• Participate in, and ensure total team participation in all hospitality training initiatives, partnering with Director of Hospitality on team specific feedback and training needs.
• Maintain up to date and accurate timekeeping systems and records for staff
• Provide recommendations for positive and negative personnel actions for those staff members under his/her direct supervision
• Provide immediate response to emergencies and issues that arise
• Follow and coordinate established emergency response, action planning and procedures
• Maintain 24 / 7 availability and to the customer account(s) assigned
• Oversee the Business Continuity Program, while working in collaboration with all teams to ensure support of business continuity requirements for the company and customer account(s)
• Management of compliance and regulatory matters
• Initiate preliminary investigations into incidents
• Prepare reports on accidents, incidents, and suspicious activities, as required
• Prepare required weekly, bi-weekly and monthly manager reports
• Facilitate training as required per the contractual agreement; to include CPR/First Aid/AED, additional state, local certifications
• Assist to lead in the procurement process and maintenance of uniforms and equipment
• Maintain professional working relationships with local, state, and federal law enforcement agencies
• The essential duties and responsibilities may differ by customer location assigned

• State or municipality mandated security officer licenses
• Candidates should possess some of the following verifiable experiences;
  • Fire Life & Safety experience
  • Criminal Justice degree or law enforcement related degree
  • 3-5 years civilian law enforcement, or private or corporate security experience or military experience with a favorable discharge
• Must have experience working in Class-A hospitality environments and buildings
• Experience working in commercial, high-rise, or complex properties
• Strong client-facing and vendor management experience
• Strong interpersonal communication skills
• Excellent time management skills and the ability to prioritize and problem solve
• Good computer skills including Microsoft Office
• Additional knowledge within a computerized scheduling operating system is helpful

Harvard Protection Services offers a competitive hourly pay rate with health & welfare, dental, vision, sick leave, vacation, and 401K enrollment benefit opportunities.

Harvard Protection Services is an Equal Opportunity Employer/M/F/Veteran/Disabilities