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Fanatics Sportsbook Jobs (NOW HIRING)

Fanatics Betting & Gaming

VIP GTM Manager

New York, NY · On-site

The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West ...

Fanatics Betting & Gaming

Senior Systems Engineer

Atlanta, GA · On-site

$100K - $137K/yr

The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West ...

Fanatics

Product Director, Sportsbook (New York)

Manhattan, NY · On-site

$256K - $269K/yr

About Us Fanatics is building a leading global digital sports platform. We ignite the passions of ... The Role We are looking for a Product Director to join the Fanatics Betting & Gaming Sportsbook ...

Fanatics Betting & Gaming

Office Manager

New York, NY · On-site

The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West ...

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How much do fanatics sportsbook jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for fanatics sportsbook in the United States is $32.89, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $35.10 per hour, depending on experience, location, and employer.

What is a Fanatics Sportsbook?

A Fanatics Sportsbook job involves working for the sports betting division of Fanatics, a leading sports merchandise company. Roles can range from customer support and trading to marketing and operations, all focused on providing a top-tier sports betting experience. Employees may assist with odds setting, compliance, risk management, and user engagement. Positions are available in various locations, including remote and in-person roles, depending on the job function.

What does a typical workday look like for someone working at Fanatics Sportsbook?

A typical day at Fanatics Sportsbook involves monitoring betting activity, analyzing odds and market trends, and assisting customers with inquiries or issues through various channels. You may collaborate with trading, marketing, and customer support teams to ensure the sportsbook runs smoothly and meets regulatory guidelines. The fast-paced environment requires adaptability, quick decision-making, and a passion for sports. Over time, you’ll gain opportunities to advance into specialized roles such as trading analyst, compliance specialist, or managerial positions within the sportsbook division.

What are the key skills and qualifications needed to thrive in the Fanatics Sportsbook position, and why are they important?

To excel at Fanatics Sportsbook, you typically need strong analytical skills, knowledge of sports betting markets, and proficiency in risk management, often supported by a background in finance, mathematics, or business. Familiarity with sportsbook management software, data analytics tools, and relevant responsible gaming certifications is highly valuable. Strong attention to detail, effective communication, and customer service skills will help you stand out in this role. These qualifications are critical for ensuring regulatory compliance, providing an engaging customer experience, and driving the success of sportsbook operations.

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Fanatics Sportsbook jobs near you
Infographic showing various Fanatics Sportsbook job openings in the United States as of August 2026, with employment types broken down into 36% Full Time, 51% Part Time, and 13% Temporary. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $68,420 per year, or $32.9 per hour.

Senior Manager, Customer Experience

Fanatics Betting & Gaming

Jersey City, NJ • On-site

Full-time

This job post has expired 4 days ago. Applications are no longer accepted.

Job description

About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About the Team
Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.
Overview
As a Senior Manager, Customer Experience at Fanatics Betting & Gaming, you will help lead the sportsbook & casino customer experience function. A critical element of this role is ensuring that FBG customers remain satisfied throughout their experience.
In this role, you'll be a leader within the customer experience team, managing a team of Customer Experience Team Leads, Operations Specialists, and Customer Experience Agents. You will obsess over relentlessly enhancing the fan experience and ensure our customer experience team is equipped to provide the highest standard of customer care.
This role requires a strategic, consultative leader who is comfortable navigating ambiguity, using data to influence decision-making, and driving large-scale operational and customer experience improvements across the organization.
You will identify operational and customer experience opportunities, leverage data-driven insights to influence business strategy, and partner cross-functionally to prioritize and execute high-impact initiatives. Lastly, you will leverage your skills and experience to participate in cross-functional initiatives and play a critical role in translating customer feedback into actionable solutions across frontline, product, and engineering teams.
Responsibilities
  • Responsible for managing an experienced team with diverse scope
  • Translate customer insights, operational trends, and performance data into actionable recommendations that influence product, marketing, and operational strategy
  • Lead cross-functional initiatives focused on improving the customer journey, aligning stakeholders, prioritizing initiatives, and driving execution against strategic objectives
  • Ensure each team is rapidly resolving issues and inquiries, exceeding customer expectations, and delivering an outstanding experience to our growing customer base
  • Establish and evolve support policies and procedures to meet the needs of staff, customers, and the business
  • Recruit, interview, and hire new customer experience leads and agents
  • Train managers on standard policies and procedures while coaching them to think creatively and strategically about improving customer interactions
  • Develop and coach leads on analytics requirements, escalation procedures, and coaching best practices
  • Leverage key metrics and operational insights to identify business opportunities, optimize team performance, and inform resource planning decisions
  • Quarterback critical site issues and escalate to the appropriate channels to ensure timely resolution
  • Analyze performance trends and customer data to identify root causes, recommend scalable solutions, and drive continuous operational improvements
  • Drive project management and execution for complex, cross-functional customer experience initiatives across product, operations, and engineering teams
  • Use data-driven storytelling and executive-level communication to influence stakeholders and align teams around customer experience priorities
  • Ensure the team follows all internal and external guidelines and regulations
  • Partner with senior business leaders to drive strategic initiatives, improve organizational effectiveness, and support long-term team development and succession planning
  • Must be open to occasional travel to Fanatics Betting & Gaming offices and other locations for conferences, events, meetings, and team building activities
Qualifications
  • 8+ years of experience across operations, customer experience, strategy, consulting, business operations, people management or related functions
  • Knowledge of, and experience using, proprietary online gaming Fraud, Payments, Gaming and Sportsbook tools, systems, and reports preferred
  • Authentic people leader who invests in nurturing potential, as well as proven talent. Conscious and supportive of diversity & inclusion, and the value they bring to customers, business, and the team
  • Experience running a market-leading operations team within the online arena preferred
  • Demonstrable track record of effective leadership of large, culturally diverse teams in a fast-paced, technology-driven environment
  • Entrepreneurial mindset with excitement for the challenges that come with building a disruptive and dynamic business
  • Exceptional communication and stakeholder management skills, with the ability to influence decision-making and clearly communicate business performance, strategic priorities, and recommendations to leadership audiences
  • Rigorous attention to detail and highly organized, while able to operate effectively from strategy through execution
  • Deep empathy for customer experience, consistently evaluating decisions from the customers' viewpoint
  • Collaborative leadership style with the ability to drive teams toward outcomes and deadlines across multiple functions
  • Strong analytical and structured problem-solving skills, with the ability to synthesize complex datasets into actionable business recommendations and operational strategies
  • Strategic thinker with strong project management and execution capabilities, including the ability to translate insights into scalable cross-functional initiatives
  • Clear and optimistic vision for what can be, paired with the ability to execute with urgency and pragmatism in a fast-paced environment
  • High curiosity with a proactive approach to learning, connecting insights, and identifying opportunities for improvement
  • Affinity toward leveraging technology as a customer experience enabler
  • Experience leading complex, cross-functional projects in fast-paced, high-growth environments preferred
  • Comfortable working in ambiguity, prioritizing competing initiatives, and influencing without direct authority
  • Consulting, strategy, analytics, or business operations experience highly valued
  • Licensure: Must be able to pass required licensing as mandated by various state racing and gaming regulatory bodies
  • Experience in online Poker, online Casino, online Sportsbook, and all iGaming platform variants preferred
  • Bachelor's/University degree or equivalent experience required; advanced degree and managerial experience preferred

Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/
Salary Range
$150,000-$187,000 USD
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