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Fan Experience Analyst Jobs (NOW HIRING)

Fame House LLC

$60 - $80/hr

Use insights from analytics, A/B testing, and fan feedback to refine and optimize store performance ... Advocate for best-in-class UX practices, accessibility, and responsive design across all digital ...

Baltimore Orioles

CRM Analyst

Baltimore, MD · On-site

$65K - $75K/yr

Strategy & Analytics Location: Baltimore, MD Type: Full-time, Exempt Position Summary : The ... fan experience, fostering innovation, and making a meaningful impact in our community. We are ...

AEG

Director, Partnership Analytics

Riverdale Park, MD · On-site

$120K - $150K/yr

Demonstrated experience supporting partnerships, brand, or fan/customer-focused functions in professional sports, media, or consumer-facing organizations * Advanced proficiency with analytical ...

SupportFinityâ„¢

Director, Event Retail

Manhattan, NY · On-site

$125 - $150/hr

... the fan experience at each event. * Sales Tracking & Reporting: Oversee sales goals, track performance, and handle reporting, analytics, and reconciliation. * On-Site Retail Operations: Manage the ...

TBB

Digital Experience Coordinator

Tampa, FL · On-site

Build, manage, and update fan-facing experiences within the team's CMS platforms (NFL CMS, Yinzcam ... Experience with digital analytics platforms (e.g., Google Analytics, Adobe Analytics) and ability ...

AEG

Ticket Sales & Fan Analytics Intern

Sherman, TX · On-site

$13 - $17.50/hr

Ticket Sales & Fan Analytics Intern Are you a detail-oriented and analytical individual with a ... This is an exciting opportunity to gain hands-on experience in the business operations of ...

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Fan Experience Analyst information

See salary details

$35.5K

$99.2K

$127K

How much do fan experience analyst jobs pay per year?

As of Sep 9, 2026, the average yearly pay for fan experience analyst in the United States is $99,157.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,000.00 and $126,500.00 per year, depending on experience, location, and employer.

What is a fan experience analyst?

A Fan Experience Analyst is a professional who evaluates and improves the overall experience of fans at sports events, concerts, or other live entertainment venues. They collect and analyze data from surveys, social media, and on-site observations to understand fan satisfaction and identify areas for enhancement. Their insights help organizations create more engaging, enjoyable, and memorable experiences for attendees. They often collaborate with marketing, operations, and event staff to implement improvements based on their findings.

What are the key skills and qualifications needed to thrive as a fan experience analyst?

To thrive as a Fan Experience Analyst, you need strong analytical skills, a background in data analysis or market research, and often a relevant degree in business, marketing, or a similar field. Familiarity with customer feedback platforms, CRM systems, and analytics tools like Tableau or SQL is commonly required. Exceptional communication, problem-solving abilities, and a customer-focused mindset help you interpret data and advocate for fan needs. These skills are vital for driving improvements in fan engagement and ensuring positive, data-driven experiences at events or within organizations.

How does a fan experience analyst typically collaborate with other departments to enhance overall fan satisfaction?

A Fan Experience Analyst often works closely with marketing, ticketing, operations, and digital teams to gather and analyze fan feedback, identify trends, and recommend improvements. They regularly participate in cross-functional meetings to ensure fan insights are integrated into event planning, customer service protocols, and digital engagement strategies. By sharing data-driven recommendations, they help departments align their efforts to create a seamless and enjoyable fan journey, both online and at live events.

What are popular job titles related to Fan Experience Analyst jobs?

For Fan Experience Analyst jobs, the most frequently searched job titles are:

Infographic showing various Fan Experience Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $99,157 per year, or $47.7 per hour.

UX/UI Designer

On-site

Fame House LLC
11 - 50 employees
Learn more about Fame House LLCexternal

$60 - $80/hr

Other

Posted 7 days ago

Key responsibilities

  • Design and iterate on e-commerce experiences, including landing pages, product detail pages, checkout, and microsites.

  • Create user flows, wireframes, prototypes, and high-fidelity designs to enhance usability and engagement.

  • Collaborate with developers, merchandisers, and marketing teams to ensure proper implementation and optimize store performance.

Job description

We are UMG, the Universal Music Group. We are the world's leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world. Famehouse, a division of UMG, is the preeminent leader in D2C solutions in music, defining & delivering the industry's best-in-class service to connect artists with their fans. Established & headquartered in Philly, Fame House powers eCommerce for UMG's labels, artists, and Bravado, along with a select roster of 3rd party clients. Our success & culture is fueled by collaboration, both within FH and with our partners. We are passionate about the impact of eCommerce for artists, providing a full service solution to grow an artist's owned business including strategy, creative, storefront merchandising, fulfillment, customer service, technology, and more.

How we LEAD

We're looking for a UI/UX Designer to design and optimize direct-to-consumer (D2C) online stores for some of the world's leading artists and labels. You'll help shape the way fans experience, interact and purchase from their favorite artists through beautifully crafted, high-performing e-commerce experiences. You'll be responsible for elevating the artists' worlds, thinking like a superfan but with razor sharp digital design skills - translating music culture, brand identity, and merchandising into seamless, emotionally engaging online stores that drive sales and fan loyalty. You'll work closely with the wider design/motion teams to build out the ultimate fan experience and collaborate with store front developers and back end systems teams to push our sites and stores into better experience for our artist and consumers.

How You’ll CREATE
  • Design and iterate on e-commerce experiences - from landing pages and product detail pages to checkout and campaign microsites - that bring artist brands to life.
  • Be able to present your ideas clearly and advocate for good interface and experience.
  • Create user flows, wireframes, prototypes, and high-fidelity designs that balance storytelling, usability, and conversion.
  • Collaborate with developers, merchandisers, and marketing teams to ensure pixel-perfect implementation and an exceptional end-to-end customer journey.
  • Use insights from analytics, A/B testing, and fan feedback to refine and optimize store performance.
  • Translate brand and album aesthetics into cohesive digital experiences aligned with campaign visuals and creative direction.
  • Advocate for best-in-class UX practices, accessibility, and responsive design across all digital touchpoints.
  • Work closely with developers to ensure the feasibility and implementation of design solutions
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