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Fan Experience Analyst Jobs (NOW HIRING)

49ers

Analyst, Operations Insights

Santa Clara, CA · On-site

$60 - $80/hr

Translate data into actionable insights and collaborate with stakeholders to improve fan experience. Track event readiness metrics and lead post-event performance debriefs. * Query and analyze ...

AEG

Director of Ticketing & Fan Growth

Windsor, CT · On-site

... experience. Primary Responsibilities Sales Leadership & Team Management • Lead, coach, and ... They combine analytical discipline with entrepreneurial thinking and inspire both staff and fans ...

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Fan Experience Analyst information

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$35.5K

$99.2K

$127K

How much do fan experience analyst jobs pay per year?

As of Sep 8, 2026, the average yearly pay for fan experience analyst in the United States is $99,157.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,000.00 and $126,500.00 per year, depending on experience, location, and employer.

What is a fan experience analyst?

A Fan Experience Analyst is a professional who evaluates and improves the overall experience of fans at sports events, concerts, or other live entertainment venues. They collect and analyze data from surveys, social media, and on-site observations to understand fan satisfaction and identify areas for enhancement. Their insights help organizations create more engaging, enjoyable, and memorable experiences for attendees. They often collaborate with marketing, operations, and event staff to implement improvements based on their findings.

What are the key skills and qualifications needed to thrive as a fan experience analyst?

To thrive as a Fan Experience Analyst, you need strong analytical skills, a background in data analysis or market research, and often a relevant degree in business, marketing, or a similar field. Familiarity with customer feedback platforms, CRM systems, and analytics tools like Tableau or SQL is commonly required. Exceptional communication, problem-solving abilities, and a customer-focused mindset help you interpret data and advocate for fan needs. These skills are vital for driving improvements in fan engagement and ensuring positive, data-driven experiences at events or within organizations.

How does a fan experience analyst typically collaborate with other departments to enhance overall fan satisfaction?

A Fan Experience Analyst often works closely with marketing, ticketing, operations, and digital teams to gather and analyze fan feedback, identify trends, and recommend improvements. They regularly participate in cross-functional meetings to ensure fan insights are integrated into event planning, customer service protocols, and digital engagement strategies. By sharing data-driven recommendations, they help departments align their efforts to create a seamless and enjoyable fan journey, both online and at live events.

What are popular job titles related to Fan Experience Analyst jobs?

For Fan Experience Analyst jobs, the most frequently searched job titles are:

Infographic showing various Fan Experience Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $99,157 per year, or $47.7 per hour.

Manager, Fan and Team Member Experience

Inglewood, CA • On-site

Intuit Dome
201 - 500 employees
Learn more about Intuit Domeexternal

$19.25 - $21.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Key responsibilities

  • Oversees and supports all event day technology operational roles to ensure efficient fan entry and digital experience.

  • Equips and trains Fan Experience team members to assist fans with digital solutions, app navigation, and troubleshooting.

  • Leads and manages a team of over 450 fan experience staff to deliver high-quality fan services and resolve issues.

Job description

Do you want to help reinvent the fan and employee experience? If so, you might be a great match to manage the efforts to build our Fan and Team Member Experience program at Intuit Dome and KIA Forum.
We are seeking an experienced and service minded Fan and Team Member Experience Manager who is adept at designing, planning and implementing customer service programs and best practices. This position will focus heavily on the entire fan and employee experience, incorporating new technology into a seamless experience for fans, season ticket members, and all arena team members. This role will lead 450+ fan experience team members and work closely with all departments and service partners on the team member experience.
This is a full-time role based in Inglewood, CA and is eligible for our competitive benefit offering including medical, dental, vision, 401(k) plan with company contribution, Well-Being Allowance, and more. Due to the nature of this industry, you must be available to work a flexible schedule including weeknights, weekends, and holidays to cover high profile concerts and NBA games.
What You Will Do
  • Oversees and supports all event day technology operational roles, including ticket greeting, ticket redemption, operating digital systems, providing app support, access control, and directional support, ensuring staff are trained on the operational functionality of all applicable hardware and software systems with a focus on efficiency, accuracy and user support to enhance the fans journey.
  • Equips all Fan Experience team members with uniform, equipment, tools and knowledge needed to confidently assist all fans with digital solutions, app navigation, account trouble shooting and general inquiries - fostering a tech-forward and fan-centric service culture.
  • Demonstrates advanced technical troubleshooting abilities, including diagnosing issues with the software platforms, event-day systems, and digital tools used in fan operations and communication workflows.
  • Utilizes and manages phone tree systems and CRM platforms to monitor fan communications, ensuring timely, accurate, and empathetic responses that align with organizational standards. Analyzes communication data to identify trends, improve response protocols, and enhance training strategies.
  • Leads event-based Fan Experience staff consisting of 450+ team members to help expedite entry and ensure that fans can connect to the event with minimal distraction.
  • Conducts ongoing observations and analysis of fan experiences. Manages survey platforms, secret shoppers, focus groups, and review fan touchpoints to drive improvements throughout the company.
  • Resolves fan and season ticket member complaints using high level problem-solving skills.
  • Manages budgets, staffing levels, and departmental policies and procedures.
  • Manages programs for accommodation of fans and employees with disabilities or special needs, including infant care and sensory rooms.
  • Tracks, manages and executes the lost and found program.
  • Manage Fan Experience hiring events, team member onboarding, communications, scheduling and payroll.
  • Manage the Rewards and Recognition Program for all in-house team members and service partners.
  • Manages the team member entrance and breakroom processes, which includes access control, timekeeping, nametag distribution, and team member surprises and delights.
  • Performs other fan and team member experience department tasks as assigned.

Your Background, Skills, and Qualification
  • Three years direct industry experience in Guest Services/customer service-related field.
  • Demonstrates the ability to design and deliver training materials, including onboarding guides, SOPs, and scenario-based learning modules.
  • Technologically proficient; comfortable navigating software platforms, CRM systems, mobile apps, and event-day operational tools.
  • Experience using phone tree systems and CRM platforms to monitor and manage fan communications, ensuring timely and accurate responses.
  • Supervisory and management experience with an event-based work force.
  • Possess a thorough knowledge of sports & entertainment venue event planning and related activities.
  • Knowledge of current standards and best practices in assisting fans with disabilities.
  • Experience using ABI for timekeeping, scheduling and payroll.
  • Excellent organizational, project management, and time management skills.
  • Strong communication, presentation, and interpersonal skills.
  • Knowledge of public assembly facility management.
  • Experience with budgeting and creating event staffing estimates.
  • Ability to adapt to change and handle multiple projects simultaneously.
  • Demonstrated leadership and team management abilities.
  • Knowledge of relevant legal and compliance regulations.
  • Ability to resolve fan concerns expeditiously and independently.

LA Clippers' OR Intuit Dome's Approach to Technology & Innovation
At the LA Clippers OR Intuit Dome, curiosity and innovation go hand in hand. We seek forward-thinking individuals who embrace emerging technologies and actively leverage AI tools to work smarter, unlock creativity, and elevate the fan and business experience.
About Intuit Dome:
Opened in August 2024, Intuit Dome is the new home of the LA Clippers and will host hundreds of sporting events and concerts each year. Located in Inglewood, Calif., Intuit Dome is built different -- it redefines fans' expectations for live experiences and change the music landscape in Los Angeles.
Host of the 2026 NBA All-Star game and Olympic Basketball in 2028, Intuit Dome is over 1 million square feet and features our team training center, business operations offices, five full-sized basketball courts, an 80,000 square foot outdoor plaza and a double-sided Halo Board composed of more than an acre of LED.
Compensation
  • $90,000 - $100,000 annual compensation. Compensation package offered will be based on multiple individualized factors, including a candidate's job-related knowledge, skills, and experience.
  • The role is classified as exempt.

Benefits and Perks
We offer a competitive benefits program, including:
  • Medical, Dental and Vision plans
  • 401(k) plan with company contribution
  • Wellbeing Allowance of up to $1,000 per year
  • Paid vacation and sick time
  • Paid parental leave
  • Flexible Spending Accounts (Medical and Dependent Care)
  • Company-paid Long Term Disability insurance
  • Company-paid Life and AD&D Insurance
  • Voluntary Life Insurance options for employee, spouse and children
  • Employee Assistance Program
  • Mind health support via Modern Health and Headspace

The LA Clippers and Intuit Dome are a proud equal opportunity employer. It is our desire and intent that all employees enjoy a professional business working environment that is free from discrimination and harassment. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
To view our employment privacy policy, please visit https://www.nba.com/clippers/california-employment-privacy-policy
Halo Sports & Entertainment uses E-Verify to confirm the identity and employment eligibility of all new hires.

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