Time type: Full time
Shift: Sunday–Wednesday, 6:00 PM–4:30 AM
Power the future of warehouse automation
At Symbotic, Customer Operations leads day-to-day performance of our robotic material handling system—driving safety, quality, and reliability. As an AMHS Operations Analyst, you’ll be the heartbeat of the control room: translating data into action, coordinating maintenance and production, and ensuring that people and machines work in sync.
Your impact
- Embed a safety-first mindset in alignment with OSHA, Symbotic, and customer policies.
- Oversee live system KPIs and resource availability across personnel and robotic vehicles.
- Align with the customer to plan schedules, release production, and receive inventory efficiently.
- Lead first-response troubleshooting to minimize downtime; escalate complex issues decisively.
- Interface with remote Symbotic software engineers and on-site management to resolve software incidents.
- Operate a purpose-built GUI to manage system flows safely and accurately.
- Orchestrate daily run plans and coordinate maintenance with technicians and the Automation Manager based on warehouse priorities.
- Maintain rigorous event logs; grow into the on-site software authority with a systems-thinking approach to interdependencies and consequences.
- Diagnose robotic vehicle errors through log analysis; capture clear notes and notify service teams.
- Mentor peers on troubleshooting and equipment repair within your training scope.
- Partner with tiered support to sustain production targets.
- Support additional initiatives and tasks as assigned by leadership.
What you’ll need to succeed
- 1+ year of experience in a computer or automation environment preferred.
- Ability to direct daily standard work and prioritize actions for the team.
- Detail-driven communicator with strong English writing and speaking skills.
- Learner’s mindset with a willingness to assist teammates.
- Positive response to feedback and recognition.
- Comfort with high-volume multitasking and rapid context switching.
- High urgency and ownership.
Working conditions
- Access structures via steep stairs; work near elevated railings.
- Indoor work with temperature exposure from 105° down to 32° Fahrenheit.
- Construction-phase locations require PPE: hard hat, safety vest, steel-toe shoes, eye/ear protection, and fall protection (e.g., harness).
- Safely lift up to 50 lbs and move items up to 80 lbs.
- Stand/walk for 10–12 hours; frequent reaching with hands/arms.
- Operate at heights up to 45 ft and within spaces as narrow as 24 in; ability to stand, climb/balance, stoop, kneel, crouch, and crawl.
- Capable of occasional/continuous feeling, seeing, hearing, bending, twisting, stooping, pushing, pulling, balancing, gripping, climbing, crawling, sitting, handling objects, and repetitive movements using both hands and feet.
- Follow all safety requirements, including Lockout/Tagout and fall protection protocols.
Skills and tools
Proficiencies:
- Customer Service
- Warehouse Experience
- Excellent Communication Skills
- Basic Computer Skills
- Microsoft Excel
Systems you’ll use:
- Warehouse Management Software
- Material Handling Systems
- HMI
- Conveyor Systems