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Facebook Messenger Jobs (NOW HIRING)

Our Team

Guest Relations Coordinator

San Antonio, TX · On-site

Monitors social media community, managing the review and response to comments via Facebook, Facebook Messenger, Instagram, Twitter and YouTube platforms. * Maintains awareness of all Brand, menu and ...

Taco Cabana

Guest Relations Coordinator

San Antonio, TX · On-site

Monitors social media community, managing the review and response to comments via Facebook, Facebook Messenger, Instagram, Twitter and YouTube platforms. * Maintains awareness of all Brand, menu and ...

QVC

Digital Marketing Specialist

West Chester, PA · Hybrid

... Facebook Messenger and onsite relevant content programs to meet customer lifecycle objectives and business goals. Additionally, this role is accountable for customer list health including email ...

Lightfield

Machine Learning Engineer

San Francisco, CA · On-site

$180K - $270K/yr

Before Lightfield, our team worked on Llama, Instagram, Facebook Messenger, Pinterest, Google, and Salesforce. About the role Lightfield's AI/ML team builds the experiences at the core of our product ...

Twilio

Senior Account Executive

San Francisco, CA · Remote

SMS, MMS, WhatsApp, Facebook Messenger, Google Business Messages, Account Security, etc.), voice and email solutions. * Work with customers across assigned verticals to understand their business and ...

Facebook App

Product Manager (Leadership)

Bellevue, WA

$249K/yr

Together, we are committed to building innovative technologies -- Facebook, Instagram, Messenger, WhatsApp, Workplace, Meta Quest and more -- to serve billions of people around the globe.Meta Product ...

Twilio

Senior Account Executive

SMS, MMS, WhatsApp, Facebook Messenger, Google Business Messages, Account Security, etc.), voice and email solutions. * Work with customers across assigned verticals to understand their business and ...

Lightfield

AI Product Engineer, New Grad

San Francisco, CA · On-site

$160K - $180K/yr

Before Lightfield, our team worked on Llama, Instagram, Facebook Messenger, Pinterest, Google, and Salesforce. About the role We're looking for an experienced, creative, and versatile engineer who is ...

Twilio

Account Executive 4 - New Business

SMS, MMS, WhatsApp, Facebook Messenger, Google Business Messages, Account Security, etc.), voice and email solutions. * Work with customers across assigned verticals (Financial Services) to ...

Facebook App

Product Manager (Leadership)

$249K/yr

Together, we are committed to building innovative technologies -- Facebook, Instagram, Messenger, WhatsApp, Workplace, Meta Quest and more -- to serve billions of people around the globe.Meta Product ...

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How much do facebook messenger jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for facebook messenger in the United States is $17.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $19.23 per hour, depending on experience, location, and employer.

What is a Facebook Messenger job?

A Facebook Messenger job typically involves managing customer interactions, responding to inquiries, and providing support through Facebook's messaging platform. It may include answering questions, resolving issues, and assisting with sales or marketing efforts. Businesses often hire individuals to handle Messenger chats efficiently to improve customer engagement and satisfaction. Some roles may also involve chatbot management or automation setup to streamline responses.

What does a typical day look like for someone working in a Facebook Messenger customer support role?

A typical day in a Facebook Messenger customer support role involves responding to inquiries and complaints received via Facebook Messenger in a timely and courteous manner, often using templates or customized messages. Team members monitor ongoing conversations, track follow-ups, and escalate more complex issues to appropriate departments as needed. They may also collaborate with marketing or technical teams to relay insights about customer trends or recurrent problems. The position usually requires multitasking and adapting to fluctuating volumes of messages, making organizational skills important. Overall, it's a dynamic environment with a strong focus on customer satisfaction and clear communication.

What are the key skills and qualifications needed to thrive in the Facebook Messenger position, and why are they important?

To thrive in a Facebook Messenger-related role, strong digital communication skills, customer service experience, and proficiency with online messaging platforms are essential. Familiarity with CRM systems, social media management tools, and Facebook's Business Suite enhances performance and tracking. Excellent interpersonal skills, patience, and problem-solving abilities set candidates apart when interacting directly with customers or clients. These skills ensure timely, professional responses and contribute to positive user experiences and brand reputation.

More about Facebook Messenger jobs
What cities are hiring for Facebook Messenger jobs? Cities with the most Facebook Messenger job openings:
What are the most commonly searched types of Facebook Messenger jobs? The most popular types of Facebook Messenger jobs are:
What states have the most Facebook Messenger jobs? States with the most job openings for Facebook Messenger jobs include:
What job categories do people searching Facebook Messenger jobs look for? The top searched job categories for Facebook Messenger jobs are:
Facebook Messenger jobs near you
Infographic showing various Facebook Messenger job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,074 per year, or $17.3 per hour.

Guest Relations Coordinator

Our Team

San Antonio, TX • On-site

Other

Posted 27 days ago

Job description

SUMMARY:


The Guest Relations Coordinator is primarily responsible for providing information and resolutions through Guest interactions (inquiries, feedback and problems) that result in Guest recovery. This position collaborates with the Manager, Guest Relations and the VP of Business Strategy & Communications to evaluate and determine Guest engagement and recovery solutions, as well as interfacing with other internal departments and external partners as necessary.

SPECIFIC RESPONSIBILITIES:


  • Handles inbound live calls from Guests and others managing inquiries, comments and Guest feedback that come in directly to home office.
  • Follows up within 24 hours with Guest calls by conducting live outbound calls and other forms of communication.
  • Administers fulfillment of gift cards / letters / emails for Guest recovery.
  • Monitors social media community, managing the review and response to comments via Facebook, Facebook Messenger, Instagram, Twitter and YouTube platforms.
  • Maintains awareness of all Brand, menu and price changes to ensure accuracy in responses.
  • Creates daily, weekly and/or monthly reports for Manager, Guest Relations, VP Business Strategy & Communications and Chief Operating Officer as necessary.
  • Maintains familiarity with TC Catering Menu to enable suggestive selling and taking Guest orders when Catering Sales Managers are not available.

KEY INTERFACES:


Guests, Business Strategy, IT, Marketing, 3rd Party Guest Metrics partners.

MINIMUM REQUIREMENTS:


  • Demonstrated experience working in customer service, guest relations, communications, catering or comparable field (3 years preferred)
  • Strong oral and written communication skills. 
  • Strong interpersonal skills with the ability to maintain a positive attitude under stress
  • Problem solver with ability to manage disgruntled or sometimes angry/aggressive guests successfully.
  • Working knowledge or ability to quickly learn excel and web-based programs in support of guest relations.
  • Ability to work flexible schedules including rotation of some weekend responsibilities.
  • Bilingual (English/Spanish) preferred.


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