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External Operations Manager Jobs in Roanoke, VA (NOW HIRING)

Ward Trucking, LLC

Operations Supervisor

Roanoke, VA · On-site

$65K - $85K/yr

Service Center Manager / Operations Manager OVERVIEW OF ROLE: To ensure the customer is always ... Work closely with Human Resources Department to ensure compliance with company policy and external ...

Socket.dev

Sales Operation Manager

Roanoke, VA · On-site

$100 - $125/hr

POSITION SUMMARY The Sales Operations Manager is responsible for developing and executing a ... Sales and customer service (internal/external) focus. * Understands big picture company goals and ...

Posted today

Virginia Tech

UAS Test Site Research Operator

Blacksburg, VA · On-site

$16 - $19.75/hr

Regular coordination with internal program managers, operations team, and external stakeholders. Required Qualifications Master's degree in Uncrewed (or Unmanned) Aircraft Systems, aviation, or ...

Cargill

Plant Manager

Vinton, VA · On-site

Job Purpose and Impact The Plant Manager will provide strategic operational oversight for all ... Accountable for all internal and external operating and regulatory procedures on employee, food and ...

Cargill

Plant Manager

Vinton, VA

Job Purpose and Impact The Plant Manager will provide strategic operational oversight for all ... Accountable for all internal and external operating and regulatory procedures on employee, food and ...

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External Operations Manager information

See Roanoke, VA salary details

$30.4K

$62.3K

$116.3K

How much do external operations manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for external operations manager in Roanoke, VA is $62,268.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,200.00 and $76,000.00 per year, depending on experience, location, and employer.

What does an external operations manager do?

An External Operations Manager oversees and coordinates a company's activities that involve external partners, vendors, or clients. Their primary responsibilities include managing relationships with suppliers, ensuring contract compliance, and optimizing external workflows to meet business objectives. They also analyze external processes for efficiency, handle negotiations, and often serve as the main point of contact for external stakeholders. This role is crucial for maintaining smooth operations and fostering positive business relationships outside the organization.

What are the key skills and qualifications needed to thrive as an external operations manager, and why are they important?

To thrive as an External Operations Manager, you need strong leadership, project management, and analytical skills, typically supported by a degree in business, logistics, or a related field. Familiarity with supply chain management systems, ERP software, and relevant industry certifications such as PMP or Six Sigma is highly beneficial. Excellent interpersonal skills, negotiation abilities, and adaptability help build effective relationships with external partners and stakeholders. These skills ensure seamless coordination, efficient operations, and the achievement of organizational goals through strong external collaboration.

How does an external operations manager typically collaborate with internal teams and external partners?

An External Operations Manager acts as a crucial liaison between their organization and external partners, such as suppliers, vendors, or logistics providers. They regularly coordinate with internal teams like procurement, sales, and logistics to ensure that external operations align with company goals and standards. Effective communication and negotiation are essential, as the role often involves resolving conflicts, managing expectations, and ensuring smooth workflow across organizational boundaries. Building strong, trust-based relationships is key to successfully managing these collaborations and driving operational efficiency.

What is the difference between External Operations Manager vs Supply Chain Coordinator?

AspectExternal Operations ManagerSupply Chain Coordinator
CredentialsBachelor's degree in Business, Logistics, or related field; certifications like APICS CSCP or CPSMBachelor's degree in Supply Chain, Logistics, or Business; certifications like APICS CPIM or CSCP
Work EnvironmentOversees external partners, vendors, and logistics providers; often involves travel and client interactionCoordinates internal supply chain activities; works closely with procurement, warehousing, and distribution teams
Employer & Industry UsageUsed in manufacturing, retail, and logistics companies managing external relationshipsCommon in manufacturing, retail, and distribution centers focusing on internal supply chain processes

The External Operations Manager focuses on managing external relationships and logistics partners, ensuring smooth operations outside the company. In contrast, the Supply Chain Coordinator handles internal supply chain activities, coordinating between departments to optimize inventory and distribution. Both roles require similar credentials and are vital in supply chain management, but their primary focus and work environment differ.

How much should an external operations manager be paid?

The salary for an external operations manager typically ranges from $70,000 to $130,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, benefits, and performance incentives, with higher salaries often associated with larger companies or specialized sectors.

Is an external operations manager a high paying job?

External operations managers typically earn competitive salaries that vary based on industry, experience, and location. They often require strong leadership, project management skills, and industry knowledge, which can contribute to higher compensation levels compared to entry-level roles.

What are popular job titles related to External Operations Manager jobs in Roanoke, VA?

For External Operations Manager jobs in Roanoke, VA, the most frequently searched job titles are:

What job categories do people searching External Operations Manager jobs in Roanoke, VA look for?

The top searched job categories for External Operations Manager jobs in Roanoke, VA are:

What cities near Roanoke, VA are hiring for External Operations Manager jobs?

Cities near Roanoke, VA with the most External Operations Manager job openings:

External Operations Manager jobs near you
Infographic showing various External Operations Manager job openings in Roanoke, VA as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $62,268 per year, or $29.9 per hour.

Operations Supervisor

Ward Trucking, LLC

Roanoke, VA • On-site

$65K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Key responsibilities

  • Plan, direct, and control freight operations to ensure customer service standards are met.

  • Create and update action steps on the service center tension chart to achieve operational goals.

  • Coordinate and delegate work related to pickup and delivery, dock operations, staffing, maintenance, and risk management.

Ward Transport & Logistics rating

8.1

Company rating: 8.1 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

47th of 366 rated logistics

Job description

JOB TITLE: Service Center Operations Supervisor
REPORTS TO: Service Center Manager / Operations Manager
OVERVIEW OF ROLE: To ensure the customer is always serviced first. To assist in achieving our growth goals and contribution dollar goals while balancing costs to generate a profit. To create and implement the service center Operations plan in accordance with service center's Desired State.
WARD IS ACCEPTING APPLICATIONS FOR FUTURE EMPLOYMENT OPPORTUNITIES IN THIS AREA OF INTEREST
DUTIES AND RESPONSIBILITIES:
  • Plan, direct and control freight operations in line with our intent of always servicing the customer first.
  • Create and update action steps on the service center tension chart in accordance with operational goals.
  • Attain specific operational goals as outlined on the service center tension chart in the areas of overall MPI Performance, missed pickups, on-time service, clerical support overtime, Weight and Inspection goals, and Safety and Operations Audits score. Work with audit results to ensure service center is in compliance with both Safety standards and Operations standards. Empower and hold management team accountable to achieve same goals.
  • Coordinate and/or delegate the work of local operations in the areas of: Pickup and Delivery operations, dock operations, linehaul cut-times, claims prevention, determination of amount of manpower hours and staffing, service center physical plant and equipment maintenance and risk management.
  • Effectively use Computerized Dispatch System, prepare routes and dispatch local P & D drivers. Ensure all freight is out for delivery according to service standards and customer requirements.
  • Handle phone calls from customers in accordance with Ward's telephone etiquette and customer service standards. Assist service center office staff with customer service phone calls regarding scheduling appointment freight, tracing, customer problem resolution, etc.
  • Support both Operations and Sales efforts within the service center as well as across service center lines.
  • Control service center costs to keep them within plan, including risk minimization for the company in all areas such as claims and safety.
  • Participate in monthly Business Development meeting with Sales Leader and other appropriate supervisory staff members in order to identify problems and / or progress with regard to achieving service center goals. Accountable to update and / or make additions to the service center tension chart based on output of monthly meeting. Must be prepared to discuss output with Vice President of Operations and Director of Regional Sales at quarterly review.
  • Work closely with Safety Department to ensure compliance with Safety audit, company policy and external regulations.
  • Recognize and/or reward employee contributions (through verbal acknowledgement, mention in the Driving Force Newsletter, gift certificate, letter from you, etc.). Confront negative or inappropriate behavior, resolving the issue.
  • Properly communicate company policies and plans to all associates and communicate employee feedback to the appropriate department / service center.
  • Ensure the work environment within the service center is customer focused, positive and based on trust and respect thus ensuring we maintain a non-union status at the service center.
  • Hold effective weekly meetings with management team.
  • Pursue personal development opportunities and encourage others along the same path.
  • Work closely with Human Resources Department to ensure compliance with company policy and external regulations.
  • Understand current role and shift's expectations and assist in adhering to the Ward SC audit standards.
  • Assist in filling in for SCM duties while the SCM is out of office or unavailable, as directed.

Job Requirements:
REQUIREMENTS:
  • Three to five years working experience in the motor carrier industry preferred, including knowledge of operations, clerical procedures, and DOT and HAZMAT regulations.
  • Must have basic understanding of customer service and desire to support Ward's quest to always service the customer first.
  • Must have proven track record of effective supervision performance.
  • Must have knowledge of all local geographical areas covered direct by service center.
  • Must be physically able to walk the dock and in trailers on surfaces that may be slippery and wet at times, be able to move freight with or without aid of freight handling equipment, be able to bend, twist, climb and move about in small spaces, and able to lift and reach objects.
  • Must have previous management experience and ability to work well with and direct others.
  • Must possess strong communication and leadership skills with the ability to foster open, honest two-way communication both internally and externally.
  • Must be organized and able to work with PC.
  • Must be able to work hours as required and travel if necessary.
  • Must be prepared to assume shift operations with little or some advance notice.
  • Must be able to perform all job duties of a supervisor including AS400 (computer) functions as well as deal with other General Office departments as required.

GENERAL BENEFIT LISTING:
As a family-owned and operated business that believes in treating its employees like family. This is why we offer our full-time employees a long list of benefits.
  • Direct Deposit
  • On Demand Pay
  • Paid Time Off
  • Paid Holidays
  • 401(k) Plan with Company Match
  • Employee Assistance Program (EAP)
  • Medical, Prescription, Dental and Vision Insurance
  • Telemedicine
  • Health Savings Account
  • Flexible Spending Account
  • Wellness Program with Health Reimbursement Account
  • Group Life and AD&D Insurance
  • Company-Provided Short-Term Disability
  • Voluntary Worksite Benefits
  • Home, Auto and Pet Insurance
  • 529 College Savings Plan
  • Credit Union

This job description does not necessarily represent an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the job, management reserves the right to revise the job or to require that other or different tasks be performed as circumstances change.

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