External Operations Manager Jobs in Reading, PA (NOW HIRING)

Value Proposition
Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.
Overview
This is a full-time career opportunity that can be remote. Must have the ability to travel to our location in East Petersburg, PA on a quarterly basis.
The primary responsibility of this position is to manage the operations and staff responsible for specialty loan servicing, providing life-of-loan processing for in-house and serviced commercial, and small business loans. Analyze existing and emerging issues including volume, regulations, business conditions, and economic factors to determine required resources. Develop, implement and evaluate operating processes that ensure quality, accuracy, and compliance. Oversee the work activities, readiness, development and work product of staff engaged in the boarding, ongoing servicing, reporting, and monitoring of Participation, Syndication, SWAP,SBA, Floor Plan, Leasing, and ABL facilities.
Responsibilities

• Oversee the day-to-day operations of the specialty loan servicing department, ensuring that all loans are boarded and serviced accurately, efficiently, and in compliance with regulatory requirements. Ensure all tasks are prioritized and completed effectively.
• Identify and address any knowledge gaps, workflow issues, or bottlenecks to improve overall team productivity and service delivery.
• Assign and delegate tasks as needed, ensuring that all inquiries are resolved within set service level agreements (SLAs).
• Lead, train, and supervise a team of specialty loan servicing professionals, fostering a collaborative and high-performance culture. Plan, assign and evaluate the work of staff, provide guidance and coaching for employee management and development, implement necessary employee actions, partner with Human Resources to resolve employment related matters. Set performance goals for the loan servicing team and monitor progress towards achieving these goals. Provide regular coaching, feedback and performance evaluations to staff.
• Coordinate with loan support area to conduct training sessions to ensure that all team members are knowledgeable about various aspects of specialty loan servicing, fostering a versatile and skilled workforce. Promote cross-training within the team to ensure coverage across different functions, enabling flexibility in handling workloads and maintaining smooth operations.
• Respond to departmental and external requests, providing clear and accurate information related to specialty loan servicing activities. Serve as primary point of contact for participant and agent banks, assisting Participation, Syndication, and SWAP specialists with necessary communication and functions.
• Develop and implement operating plans, processes, procedures, systems, and controls to maximize operational effectiveness.
• Perform and oversee accuracy of all transactions or activities impacting shadow balance adjustments or other accounting functions for for Special Assets or Recon Group, including non-accruals, charge-offs, and other adjustments as needed for Specialty Loan Products
• Ensure compliance to all current and emerging loan regulations; prepare and present required business performance analyses and reporting to management and regulatory agencies; lead business unit audits, risk assessments and examinations, develop subsequent responses and action plans.
• Monitor and evaluate system performance; lead application testing, upgrades and releases within the business unit; support corporate systems initiatives; assign related tasks and complete associated documentation.
• Lead, promote and support broader corporate and department initiatives, including change management, organizational planning and mergers and acquisitions.

Qualifications
Education
Bachelor's Degree or the equivalent experience. (Required)
Required Experience

• 7 or more years leadership experience managing teams and multiple processes.
• 5 or more years loan servicing, loan operations, or loan processing, with a focus on specialized commercial loan structures including but not limited to participations, syndications, SWAPs, SBA, Floor Plan, Leasing, and Asset Based Lending.

Preferred Experience

• 5 or more years proven track record of successfully managing and implementing specialty loan servicing processes.
• 5 or more years hands-on experience with loan management systems, preferably with system implementations or migrations.

Knowledge, Skills, and Abilities

• Knowledge of regulatory compliance, operational efficiency, and strong leadership to ensure smooth specialty loan servicing operations and excellent customer service.

Other Duties as Assigned by Manager
This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.
Pay Transparency
To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate's knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.
The salary range for this position is $91,000.00 - $151,600.00 annually.
Additional Compensation Components
This job is eligible to receive equity in the form of restricted stock units. This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance.
Benefits
Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank.
EEO Statement
Fulton Bank ("Fulton") is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.
Sponsorship Statement
As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.