$15.50 - $21/hr
The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. Our Pharmacy Benefit Management (PBM) team seek dedicated, compassionate, and ...
$15.50 - $21/hr
The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. Our Pharmacy Benefit Management (PBM) team seek dedicated, compassionate, and ...
Express Scripts Remote information
What is the difference between Express Scripts Remote vs Pharmacist?
| Aspect | Express Scripts Remote | Pharmacist |
|---|---|---|
| Required Credentials | State licensure, pharmacy degree, certification | State licensure, pharmacy degree, certification |
| Work Environment | Remote, home-based | Retail, hospital, or mail-order pharmacy setting |
| Employer & Industry Usage | Major pharmacy benefit management companies | Pharmacies, hospitals, healthcare facilities |
| Common Search & Comparison | Yes | Yes |
Express Scripts Remote pharmacists primarily work from home for pharmacy benefit managers, focusing on medication management and customer support. Pharmacists work in various healthcare settings, including retail and hospitals. While both roles require licensure and pharmacy degrees, Express Scripts Remote offers a remote work environment, whereas pharmacists often work onsite. Understanding these differences helps job seekers find roles aligned with their credentials and preferred work setting.
What are Express Scripts remote jobs?
Express Scripts remote jobs are positions offered by Express Scripts, a pharmacy benefit management company, that allow employees to work from home or another remote location instead of a traditional office. These roles can include customer service representatives, pharmacists, IT professionals, and other support staff. Remote employees typically use secure technology to access company systems and perform their job duties. Working remotely with Express Scripts provides flexibility while still supporting the healthcare needs of clients and members.
What are some common challenges faced by Express Scripts remote employees and how can they be addressed?
Remote employees at Express Scripts often face challenges such as staying connected with team members, managing time effectively, and maintaining work-life balance. To address these, the company provides robust virtual collaboration tools, regular check-ins with managers, and clear guidelines for communication. Setting a structured daily routine and making use of available resources, like virtual team meetings and employee support programs, can help remote workers stay engaged and productive. Staying proactive in communication and seeking feedback also fosters a strong remote work environment.
What are the key skills and qualifications needed to thrive as a Remote Customer Service Representative at Express Scripts, and why are they important?
To thrive as a Remote Customer Service Representative at Express Scripts, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency are typically required. Attention to detail, empathy, and the ability to work independently are valuable soft skills in this remote role. These skills ensure efficient resolution of client issues, high-quality service delivery, and strong customer satisfaction in a virtual environment.
What are popular job titles related to Express Scripts Remote jobs in Minnesota? For Express Scripts Remote jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Express Scripts Remote jobs in Minnesota look for? The top searched job categories for Express Scripts Remote jobs in Minnesota are:
What cities in Minnesota are hiring for Express Scripts Remote jobs? Cities in Minnesota with the most Express Scripts Remote job openings:
$15.50 - $21/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 12 days ago
Cigna Healthcare rating
8.3
Based on 236 frontline employees who took The Breakroom Quiz
28th of 886 rated healthcare providers
Job description
The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. Our Pharmacy Benefit Management (PBM) team seek dedicated, compassionate, and empathetic Customer Service Representatives to join our team who are genuinely interested in helping people at some critical points of their lives. The Call Center Customer Service Representative represents the company, and our people make all the difference in our success.
RESPONSIBILITIES
Answer inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Management (PBM) benefits and mail-order pharmacies.
An average of 70-80 calls are expected daily.
Take calls back-to-back while toggling through several applications on multiple screens.
Attend 100% of trainings, and the first 90 days of employment.
Regular and predictable attendance.
Resolve customer complaints through independent problem-solving skills and one-call resolution.
Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service.
QUALIFICATIONS
High School diploma or equivalent
1 year of call center experience is required
A dedicated workspace with no distractions is required
Intermediate proficiency in Microsoft Outlook
Strong organization skills, written, and verbal communication skills
Ability to remain calm and helpful even when dealing with difficult situations
Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience
Computer literacy and ability to manage multiple applications simultaneously.
Please Note: This position is being posted externally for administrative purposes; however, only active employees of The Cigna Group are eligible for consideration. Applications from external candidates will not be reviewed.If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
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