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Experience Manager Jobs in Florida (NOW HIRING)

EOS Hospitality

Guest Experience Manager

Marathon, FL · On-site

$17.75 - $20.25/hr

Perform Manager-on-Duty (MOD) responsibilities as assigned. Qualifications * Minimum of 3-5 years of hotel or resort Front Office leadership experience. * Previous Concierge or guest experience ...

Brightwild

Guest Experience Manager

Key West, FL · Remote

$17.75 - $20.25/hr

Description We are looking for a Guest Experience Manager to be an energetic and service-minded individual who can drive excellent and memorable guest experiences through professional and authentic ...

EAST Miami

Guest Experience Manager

Miami, FL · On-site

$17.25 - $19.50/hr

Guest Experience Manager Here at EAST Miami, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun. With a dynamic culture ...

Brightwild

Guest Experience Manager

Key West, FL · On-site

$17.75 - $20.25/hr

We are looking for a Guest Experience Manager to be an energetic and service-minded individual who can drive excellent and memorable guest experiences through professional and authentic communication ...

SANDOW

Website & UX Manager

Boca Raton, FL · On-site

$110K/yr

Essential Responsibilities • manage user experience • coordinate and manage the addition of newly released "materials" • coordinate and manage scheduling of various content channels • ensure ...

SANDOW

Website & UX Manager

Boca Raton, FL

$110K/yr

Essential Responsibilities manage user experience coordinate and manage the addition of newly released "materials" coordinate and manage scheduling of various content channels ensure proper tagging ...

EŌS Fitness

Member Experience Manager

Lutz, FL · On-site

$18 - $20/hr

Member Experience Manager Lutz, FL: SR 54/Ballantrae Blvd (Cypress Ranch) EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our ...

EŌS Fitness

Member Experience Manager

Fort Myers, FL · On-site

$18 - $20/hr

Member Experience Manager Fort Myers, FL: Colonial Blvd / Colonial Country Club Dr (Pelican Preserve) EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work ...

EŌS Fitness

Member Experience Manager

Davenport, FL · On-site

$18 - $20/hr

Member Experience Manager EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a ...

Leland

Member Experience Manager

Summerfield, FL · On-site

Leland Management is seeking a Member Experience Manager for one of our communities in the Summerfield, FL area. Join our team to learn why the Orlando Business Journal has named us one of Central ...

EŌS Fitness

Member Experience Manager

Miami, FL · On-site

$18 - $20/hr

Member Experience Manager Kendall, FL: Mills Dr. EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees ...

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Showing results 21-40

All JobsExperience JobsExperience Manager JobsExperience Manager Jobs in Florida

Experience Manager information

See Florida salary details

$18.3K

$44.5K

$86.7K

How much do experience manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for experience manager in Florida is $44,483.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,400.00 and $51,200.00 per year, depending on experience, location, and employer.

What does an experience manager do?

An Experience Manager is responsible for overseeing and improving the overall experience of customers, guests, or clients within an organization. Their duties often include designing and implementing strategies to enhance satisfaction, managing feedback, and coordinating with various departments to ensure a seamless and positive journey for every client or visitor. Experience Managers may work in industries such as hospitality, retail, or corporate events, and their main goal is to ensure people have memorable and positive interactions with the brand or company.

What are the key skills and qualifications needed to thrive as an experience manager, and why are they important?

To thrive as an Experience Manager, you need expertise in customer experience strategies, project management, and data analysis, often supported by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) systems, survey tools, and analytics platforms is typically required. Exceptional interpersonal skills, creative problem-solving, and leadership abilities help you engage teams and exceed customer expectations. These skills are crucial for designing seamless experiences that drive customer satisfaction, retention, and organizational growth.

How does an experience manager typically collaborate with cross-functional teams to enhance customer satisfaction?

Experience Managers regularly work alongside marketing, product, sales, and support teams to create seamless and positive customer journeys. They facilitate communication between departments, advocate for the customer’s perspective, and help implement feedback-driven improvements. By conducting and analyzing customer feedback sessions, Experience Managers ensure that each team understands pain points and opportunities, leading to coordinated strategies that enhance overall customer satisfaction. This role often requires strong project management and interpersonal skills to align diverse teams toward shared goals.

What is the difference between Experience Manager vs Content Manager?

AspectExperience ManagerContent Manager
Primary FocusDesigning and optimizing customer experiences across channelsCreating, managing, and publishing digital content
Required SkillsUser experience design, data analysis, project managementContent creation, editing, content management systems
Work EnvironmentMarketing, digital teams, customer experience departmentsContent teams, marketing, editorial departments
Common CertificationsUX certifications, digital marketing credentialsContent management system certifications, writing courses

Experience Managers focus on enhancing customer interactions and journey optimization, while Content Managers concentrate on developing and maintaining digital content. Both roles often collaborate but serve different core functions within marketing and digital teams.

What is an experience manager?

An experience manager is a professional responsible for designing, implementing, and improving customer or employee experiences within an organization. They often use data analysis, customer feedback, and experience mapping to enhance engagement and satisfaction, frequently working with tools like CRM systems and customer journey platforms.

What are the most commonly searched types of Experience jobs in Florida?

The most popular types of Experience jobs in Florida are:

What cities in Florida are hiring for Experience Manager jobs?

Cities in Florida with the most Experience Manager job openings:

Experience Manager jobs near you
Infographic showing various Experience Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $44,483 per year, or $21.4 per hour.

Guest Experience Manager

EOS Hospitality

Marathon, FL • On-site

$17.75 - $20.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

EOS Hospitality rating

6.7

Company rating: 6.7 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Essential Duties and ResponsibilitiesFront Office & Concierge Operations
  • Lead and oversee the daily operations of the Front Desk and Concierge departments.
  • Ensure efficient, personalized guest check-in, check-out, and concierge services.
  • Supervise Front Desk Agents, Concierge staff, Bell Services, and Valet (if applicable).
  • Manage room inventory, assignments, VIP arrivals, special requests, and guest flow.
  • Maintain cash handling procedures, audit compliance, and operational standards.
  • Prepare department schedules while effectively managing labor costs.
  • Conduct daily team briefings and communicate operational updates.
  • Ensure compliance with resort policies, safety standards, and brand service expectations.
  • Oversee all concierge services including transportation, dining reservations, excursions, spa appointments, recreational activities, and special guest requests.
  • Build and maintain strong relationships with local vendors, tour operators, and partners to enhance guest options.
  • Ensure prompt and accurate fulfillment of all guest requests.
  • Personally assist VIP guests and resolve complex or high-priority service issues.
  • Actively promote resort amenities, activities, and local attractions to maximize satisfaction and revenue.
  • Monitor guest feedback in real time and implement immediate service recovery strategies.
Leadership & Team Development
  • Recruit, hire, train, coach, and mentor Front Office and Concierge team members.
  • Conduct performance evaluations and deliver ongoing feedback and development.
  • Foster a positive, service-oriented culture emphasizing teamwork, accountability, and humility.
  • Address employee concerns and administer corrective action as needed.
  • Ensure continuous training in luxury hospitality, guest engagement, and personalized service standards.
Guest Relations
  • Handle guest concerns and escalations professionally with timely, effective resolution.
  • Monitor guest satisfaction scores (e.g., TripAdvisor, Google, internal surveys) and drive continuous improvement.
  • Serve as the primary point of contact for complex guest issues.
  • Champion personalized service for all guests to create memorable experiences.
Administrative Responsibilities
  • Prepare operational reports, departmental metrics, and performance dashboards.
  • Assist with budgeting, forecasting, and expense management for the department.
  • Maintain accurate records and documentation.
  • Collaborate closely with Housekeeping, Engineering, Food & Beverage, Sales, Recreation, and other departments for seamless operations.
  • Perform Manager-on-Duty (MOD) responsibilities as assigned.
Qualifications
  • Minimum of 3–5 years of hotel or resort Front Office leadership experience.
  • Previous Concierge or guest experience leadership experience strongly preferred.
  • Luxury resort or full-service hotel background strongly preferred.
  • Excellent leadership, coaching, and organizational skills.
  • Outstanding communication and interpersonal abilities.
  • Strong problem-solving and conflict-resolution skills.
  • Proficiency with hotel property management systems (PMS), Microsoft Office, and guest service software.
  • High degree of work flexibility with the ability to work any shift, including early mornings, evenings, weekends, and holidays as operationally required.
Physical Requirements
  • Ability to stand and walk for extended periods.
  • Ability to lift up to 25 pounds occasionally.
  • Ability to thrive in a fast-paced hospitality environment.
Benefits
  • Competitive salary
  • Medical, Dental, and Vision Insurance
  • Paid Time Off
  • 401(k) with Company Match
  • Employee Meals
  • Resort and Travel Discounts
  • Professional Development Opportunities

This position is expected to lead by example, embodying the resort’s service culture while developing a highly engaged team and upholding the highest standards of luxury hospitality and guest experience.

Equal Employment Opportunity Statement Hawks Cay Resort is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other protected status. We are committed to creating a diverse, inclusive, and equitable workplace for all.

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