Executive Software Engineer Jobs in Puerto Rico (NOW HIRING)

The Opportunity

We're looking for an Implementation Manager who thrives at the intersection of technical depth, project ownership, and relationship building. You'll be the person our pharmacy customers trust from day one guiding them through onboarding, holding every stakeholder accountable, and making sure the Medido Health experience exceeds expectations every single time.

If you love seeing a chaotic go-live turn into a smooth, celebrated launch and you take pride in the playbooks and systems that make the next one even better this role was made for you.

What You'll Do

Project Ownership & Delivery

• Own the full implementation lifecycle from contract signature to go-live and post-launch stabilization
• Build and manage detailed project plans with milestones, owners, and dependencies and hold everyone (including us) accountable to them
• Proactively identify risks before they become fires, and communicate status clearly to all stakeholders
• Define, track, and report on implementation KPIs to measure quality and speed of onboarding

Technical Configuration & Integration

• Become a product expert across the Medido Health suite (Knostos, AIME, IRIS, KITT) with Level 2 technical depth
• Lead data migration, system configuration, workflow mapping, and integration setup with pharmacy management systems and EHRs
• Serve as a technical escalation bridge between customers and the product/engineering team
• Troubleshoot and resolve configuration issues with confidence and speed

Customer Success & Relationship Management

• Build trusted advisor relationships with pharmacy directors, IT leads, and clinical staff
• Conduct executive-level steering meetings while also getting hands-on during technical workshops
• Partner with Sales during pre-sales to scope implementations accurately and set the right expectations
• Drive customer adoption, satisfaction, and retention from the very first interaction

Playbook & Process Development

• Document repeatable onboarding playbooks, runbooks, and training materials that scale with the team
• Train internal team members on onboarding processes and best practices
• Continuously improve the implementation methodology based on lessons learned

What Success Looks Like First 90 Days

First Customer Fully Onboarded

Playbook Documented

KPIs Defined & Tracked

Team Trained on Process

Stakeholder Relationships Built

Second Launch Already in Motion

What You Bring

Required Qualifications:

• 36 years of implementation, customer success, or technical project management experience in Healthcare IT or Pharmacy software
• Hands-on experience with EHR, pharmacy management systems (e.g., QS1, PioneerRx, RxDispense), or clinical SaaS platforms
• Proven track record managing enterprise clients through complex, multi-stakeholder software implementations
• PMP certification or equivalent project management training / methodology (Agile, PRINCE2)
• Fully bilingual in English and Spanish written and spoken for client-facing work across US and Puerto Rico markets
• Exceptional ability to hold stakeholders accountable without damaging relationships
• Strong documentation instincts you write things down, build templates, and make the next person's job easier

Nice to Have:

• Experience with NCPDP, Surescripts, HL7, and similar integrations
• Familiarity with SQL or data migration processes
• Background in LTC or Specialty pharmacy operations
• Experience at a high-growth SaaS startup where you wore multiple hats

Compensation & Benefits

• Competitive base salary commensurate with experience
• Performance bonus tied to implementation quality, customer satisfaction, and milestone delivery
• Comprehensive health plan (medical, dental, vision)
• 401(k) plan
• Remote-flexible work environment with a high-trust, results-oriented culture
• Direct exposure to leadership and real ownership of a function that shapes the company's reputation