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Executive Manager Amazon Jobs in Michigan (NOW HIRING)

Hibu

Account Executive - B2B

Ishpeming, MI

$80K - $110K/yr

Best-in-class digital marketing offerings in partnership with Google, Amazon, Instagram, Meta, and ... Websites, Search Ads, Display Ads, Reviews & Reputation Management, Social Ads, and SEO * Cold ...

Hibu

Account Executive - B2B

Iron Mountain, MI

$80K - $110K/yr

Best-in-class digital marketing offerings in partnership with Google, Amazon, Instagram, Meta, and ... Websites, Search Ads, Display Ads, Reviews & Reputation Management, Social Ads, and SEO * Cold ...

Deloitte

Oracle Gen AI Manager

Detroit, MI · On-site

Today's chief financial officers (CFOs) and supply chain executives are being asked to improve ... Experience working across OCI and at least one additional cloud platform, including Amazon Web ...

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Executive Manager Amazon information

What is an executive manager at Amazon?

Executive Managers at Amazon are high-level leaders responsible for overseeing major business units, departments, or functions within the company. They set strategic goals, drive operational excellence, and ensure alignment with Amazon’s overall mission and values. Executive Managers play a critical role in decision-making, resource allocation, and leading teams to achieve business objectives. They often collaborate with other senior leaders to innovate and maintain Amazon’s competitive edge in the marketplace.

How does an executive manager at Amazon typically collaborate with cross-functional teams to achieve business objectives?

Executive Managers at Amazon frequently work with cross-functional teams, including operations, finance, technology, and human resources, to drive strategic initiatives and meet organizational goals. They play a key role in aligning diverse teams, setting clear expectations, and ensuring effective communication across departments. This collaborative approach helps identify efficiencies, address challenges proactively, and foster innovation. Building strong relationships and leveraging the expertise of various teams are crucial for the successful execution of large-scale projects at Amazon.

What are the key skills and qualifications needed to thrive as an executive manager at Amazon, and why are they important?

To thrive as an Executive Manager at Amazon, you need strong leadership abilities, business acumen, and a proven track record in operations or management, typically supported by a bachelor's or master's degree. Familiarity with Amazon's proprietary systems, data analytics tools (like SQL and Excel), and project management platforms is often required. Exceptional communication, strategic thinking, and the ability to motivate diverse teams are vital soft skills for this role. These competencies are essential to drive innovation, meet organizational goals, and lead high-performing teams in Amazon’s fast-paced, results-driven environment.

What is the difference between Executive Manager Amazon vs Operations Manager Amazon?

AspectExecutive Manager AmazonOperations Manager Amazon
Primary FocusStrategic leadership and high-level decision makingOverseeing daily operations and process management
Required CredentialsTypically bachelor's degree, advanced management experienceUsually bachelor's degree, experience in logistics or operations
Work EnvironmentCorporate offices, senior leadership meetingsWarehouses, fulfillment centers, logistics hubs
Employer & Industry UsageAmazon corporate and strategic divisionsAmazon fulfillment and logistics departments

While both roles are vital within Amazon, the Executive Manager Amazon focuses on strategic planning and leadership at a higher level, whereas the Operations Manager Amazon handles day-to-day logistics and operational efficiency. Understanding these differences helps candidates target the right roles based on their skills and career goals.

What are popular job titles related to Executive Manager Amazon jobs in Michigan?

For Executive Manager Amazon jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Executive Manager Amazon jobs in Michigan look for?

The top searched job categories for Executive Manager Amazon jobs in Michigan are:

What cities in Michigan are hiring for Executive Manager Amazon jobs?

Cities in Michigan with the most Executive Manager Amazon job openings:

Executive Manager Amazon jobs near you
Infographic showing various Executive Manager Amazon job openings in Michigan as of August 2026, with employment types broken down into 87% Full Time, 3% Part Time, and 10% Contract. Highlights an 61% In-person, 7% Hybrid, and 32% Remote job distribution.

CCaaS x AI, Manager, Functional Transformation

Deloitte

Grand Rapids, MI • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Deloitte rating

8.2

Company rating: 8.2 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

45th of 151 rated financial services

Job description

CCaaS x AI Manager, Functional Transformation

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

As a functional Manager you will help clients modernize and transform their contact centers using CCaaS and Generative AI-anchored on AWS (for example, Amazon Connect, Amazon Lex, and Amazon Bedrock) and informed by cross-platform capabilities. This role is for a leader who can work effectively across business and technical stakeholders, shape scalable solution approaches, and lead delivery teams through the full lifecycle-from strategy and architecture through build, launch, and adoption.

  • Lead AI-enabled contact center transformation workstreams and engagements, translating servicing objectives into solution roadmaps, architecture decisions, and measurable business outcomes.
  • Architect and deliver Contact Center AI solutions using GenAI patterns such as prompt engineering, retrieval-augmented generation (RAG), and agent/tool-calling, with appropriate evaluation, governance, and safety controls.
  • Partner with clients to define future-state service experiences, operating models, and technology architectures across contact center modernization initiatives.
  • Support business development efforts where Contact Center AI is a core component by contributing to scope, estimates, solution storylines, workshops, and executive-level discussions.
  • Lead teams in the design, build, test, and deployment of cloud-based contact center solutions, while mentoring practitioners and promoting delivery quality, technical rigor, and adoption at scale.

A successful candidate would possess these skills:

  •   Ability to work independently and collaborate as part of a team
  •   Effective written and verbal communication skills
  •   Meticulous attention to detail and quality of work product
  •   Ability to build and sustain professional relationship
  •   Ability to lead projects or workstreams
  •   Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  •   Strong interpersonal skills and professional demeanor
  •   Ability to meet deadlines
  •   Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

  • 8+ years of experience in consulting and/or industry delivering digital, cloud, and/or contact center solutions.
  • 4+ years project experience architecting, building, and supporting cloud-based solutions on AWS.
  • Bachelor's degree in Computer Science, Engineering, or equivalent work experience
  • Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available

Preferred

  • Production delivery experience with Amazon Connect, Amazon Lex, and Amazon Bedrock (including streaming patterns, security, monitoring/operations).
  • Experience implementing enterprise controls: IAM, network segmentation (VPC), secrets management (Secrets Manager/KMS), and observability (CloudWatch).
  • Cross-platform exposure to Google Gemini (API/Vertex AI) and/or Dialogflow, including tool calling, safety controls, quotas/limits, and platform trade-offs.
  • Experience leading Contact Center AI use cases end-to-end (design through adoption) and partnering with contact center operations leaders on change management and KPI realization.
  • Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#Customer_US

#SS_US

 
Qualifications:

CCaaS x AI Manager, Functional Transformation

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

As a functional Manager you will help clients modernize and transform their contact centers using CCaaS and Generative AI-anchored on AWS (for example, Amazon Connect, Amazon Lex, and Amazon Bedrock) and informed by cross-platform capabilities. This role is for a leader who can work effectively across business and technical stakeholders, shape scalable solution approaches, and lead delivery teams through the full lifecycle-from strategy and architecture through build, launch, and adoption.

  • Lead AI-enabled contact center transformation workstreams and engagements, translating servicing objectives into solution roadmaps, architecture decisions, and measurable business outcomes.
  • Architect and deliver Contact Center AI solutions using GenAI patterns such as prompt engineering, retrieval-augmented generation (RAG), and agent/tool-calling, with appropriate evaluation, governance, and safety controls.
  • Partner with clients to define future-state service experiences, operating models, and technology architectures across contact center modernization initiatives.
  • Support business development efforts where Contact Center AI is a core component by contributing to scope, estimates, solution storylines, workshops, and executive-level discussions.
  • Lead teams in the design, build, test, and deployment of cloud-based contact center solutions, while mentoring practitioners and promoting delivery quality, technical rigor, and adoption at scale.

A successful candidate would possess these skills:

  •   Ability to work independently and collaborate as part of a team
  •   Effective written and verbal communication skills
  •   Meticulous attention to detail and quality of work product
  •   Ability to build and sustain professional relationship
  •   Ability to lead projects or workstreams
  •   Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  •   Strong interpersonal skills and professional demeanor
  •   Ability to meet deadlines
  •   Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

  • 8+ years of experience in consulting and/or industry delivering digital, cloud, and/or contact center solutions.
  • 4+ years project experience architecting, building, and supporting cloud-based solutions on AWS.
  • Bachelor's degree in Computer Science, Engineering, or equivalent work experience
  • Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available

Preferred

  • Production delivery experience with Amazon Connect, Amazon Lex, and Amazon Bedrock (including streaming patterns, security, monitoring/operations).
  • Experience implementing enterprise controls: IAM, network segmentation (VPC), secrets management (Secrets Manager/KMS), and observability (CloudWatch).
  • Cross-platform exposure to Google Gemini (API/Vertex AI) and/or Dialogflow, including tool calling, safety controls, quotas/limits, and platform trade-offs.
  • Experience leading Contact Center AI use cases end-to-end (design through adoption) and partnering with contact center operations leaders on change management and KPI realization.
  • Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#Customer_US

#SS_US

 
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