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Executive Genesys Ivr Developer Jobs (NOW HIRING)

Futran Tech Solutions Pvt. Ltd.

IVR SME

Louisville, KY · On-site

Develop a longer-term roadmap for current IVR (end of life in 2 years) and strategy to leverage either Genesys IVR or Voice bots Role Specification * Expertise across the contact center value chain ...

Caresoft Inc.

Genesys Developer

New York, NY · On-site

$45 - $50/hr

Genesys Developer Location: New Jersey/New York Duration: Long term Responsibilities ... Advanced understanding of IVR technology and related telecommunications devices, networks, software ...

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AceStack LLC

Genesys Developer

Newark, NJ · On-site

Genesys Developer Location: Newark, NJ - onsite Employment Type: Contract Job Summary We are ... IVR and call routing strategies * Outbound and inbound call flows * Proficiency in Java, JavaScript ...

Donato Technologies, Inc

IVR Chatbot

Newark, NJ · On-site

IVR Chatbot Developer (Genesys focus) · Minimum 3-5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. · Hands-on experience ...

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Samprasoft

Genesys Developer

Genesys Routing Developer Team Structure: Team Structure: 1 Scrum Master, 1 Team lead, 4 Developers ... Voice, IVR and Multi-channel) * 3+ years of Configuration management tools * Experience in ...

Samprasoft

Genesys Developer

Genesys Routing Developer Team Structure: Team Structure: 1 Scrum Master, 1 Team lead, 4 Developers ... Voice, IVR and Multi-channel) * 3+ years of Configuration management tools * Experience in ...

My3Tech Inc

IVR/PBX Developer

Okemos, MI · On-site

Working Knowledge of Genesys Cloud is a plus. Required Skills : Must Haves: • Cloud-based ... • IVR experience • PBX, VoIP knowledge • Object oriented programming experience - Java ...

Kanak Elite Services Inc

Genesys Developer

Charlotte, NC · On-site

Strong experience with Genesys Framework including IVR development /Scripting,Routing Strategy and ... Proficiency with programming languages (Java,Python,JavaScript) * Excellent problem solving skills

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How much do executive genesys ivr developer jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for executive genesys ivr developer in the United States is $19.71, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $19.95 per hour, depending on experience, location, and employer.
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IVR SME

Futran Tech Solutions Pvt. Ltd.

Louisville, KY • On-site

Full-time

Posted 3 days ago

Job description

Position ;-IVR SME
Location: Louisville, KY/ Boston, MA (Hybrid role - 3 Days/Week)
Project Background
The client is looking for optimizing IVR system with the focus on following:
  • Authentication Rates: Drive up the authentication rate within the IVR so that it reduces the need for Agents to have to authenticate the user after they reach an agent
  • Alerts Optimization: Create enhanced functionality to provide alert messaging and actions to callers so they don't have to speak to an agent. For example, if a caller has submitted a Transfer package to us, create the ability to identify that the caller has submitted the transfer package and provide an update on it through the IVR or link them to a digital solution to find the status
  • Drive up intent capture and route callers to appropriate IVR enabled self-service functions
  • Develop a longer-term roadmap for current IVR (end of life in 2 years) and strategy to leverage either Genesys IVR or Voice bots

Role Specification
  • Expertise across the contact center value chain with deep understanding in operations, user experience, process, technology and KPIs to drive transformations initiatives to optimize contact center operations.
  • Collaborate with CPU stake holders to define solution approach along with architecture & enterprise integration
  • Collaborate with Experience design and Genesys SMEs to design contact center solutions, POCs and roadmap as per the engagement objectives.
  • Work with SMEs to Develop solution approach to enhance self-service options and automate routine tasks, improving customer satisfaction and operational efficiency.

Profile Specification
  • Strong understanding of IVR technologies: (e.g., voice recognition, text-to-speech, call routing, speech analytics)
  • Experience with IVR development tools and platforms: (e.g., Genesys, Avaya) with proficiency in scripting languages: (e.g., VXML)
  • Understanding of enterprise integration with IVR system, IVR based self-service, automation development, design and finetuning, legacy IVR migration strategy
  • Excellent analytical and problem-solving skills using platform features, reports, data insights.
  • Understanding of self-service bots, implementing NLP / AI based features
  • Ability to work independently and as part of a team with customer-centric approach and guide a development team to deliver the solution

Apply