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Executive Fedex Customer Service Representative Jobs in Puerto Rico

Telemedik

PR · On-site

$13 - $17.50/hr

  • Medical

  • Retirement

  • PTO

Join Our Team as a Health Services Representative! Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer ...

Telemedik

PR · On-site

$13 - $17.50/hr

  • Medical

  • Retirement

  • PTO

Join Our Team as a Health Services Representative! Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer ...

Adecco

PR

$13 - $13.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Service Representative, you will play a vital role in supporting members and providers by delivering clear, compassionate, and efficient service in a dynamic call center environment.

Telemedik

PR · On-site

$16 - $21.75/hr

  • Medical

  • Retirement

  • PTO

Join Our Team as a Health Services Representative! Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer ...

Telemedik

PR · On-site

$13 - $17.50/hr

  • Medical

  • Retirement

  • PTO

Join Our Team as a Health Services Representative! Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer ...

Telemedik

PR · On-site

$16 - $21.75/hr

  • Medical

  • Retirement

  • PTO

Join Our Team as a Health Services Representative! Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer ...

Telemedik

PR · On-site

$16 - $21.75/hr

  • Medical

  • Retirement

  • PTO

Join Our Team as a Health Services Representative! Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer ...

NexaMotion Group

PR · On-site

$13.50 - $18.50/hr

The Customer Service Representative supports customers by providing helpful information, answering questions, and responding to customers. They're the front line of support for clients and customers ...

BCForward

Customer Service Representative

Mayaguez, PR · On-site

$12 - $13/hr

  • Medical

  • Dental

  • Vision

  • PTO

Title: Customer Service Representative Location: San Juan PR/Mayaguez PR Duration: Contract to Hire Description: Responsible for responding to customer questions via telephone and written ...

Insight Communications

PR · On-site

$27K - $29K/yr

Monday to Sunday, rotating shifts Extent No extent General purpose The customer service representative will act as a link, providing information about the services or product and will channel any ...

Insight Communications

PR · On-site

$27K - $29K/yr

Monday to Sunday, rotating shifts Extent No extent General purpose The customer service representative will act as a link, providing information about the services or product and will channel any ...

Firstsource

Customer Service Representative

Mayaguez, PR · Remote

$16 - $21.75/hr

Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our ...

Firstsource

Customer Service Representative

Mayaguez, PR · On-site

$16 - $21.75/hr

Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our ...

Telemedik

PR · On-site

$15.50 - $19.50/hr

  • Medical

  • Retirement

  • PTO

Join Our Team as a Healthcare Customer Service Representative! Are you passionate about helping people and delivering exceptional customer service? We are looking for dedicated professionals to join ...

Telemedik

PR · On-site

$12.50 - $15.75/hr

  • Medical

  • Retirement

  • PTO

Join Our Team as a Healthcare Customer Service Representative! Are you passionate about helping people and delivering exceptional customer service? We are looking for dedicated professionals to join ...

Bunzl

Customer Service Representative - Distribution

San Juan, PR · On-site

$15.75 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Service Representative (CSR ), you'll support business customer accounts by handling a high volume of customer walk-ins, inbound calls, emails, and order inquiries. You'll work closely ...

Bunzl Distribution Inc.

PR

$10.75 - $14.75/hr

As a Customer Service Representative (CSR ), you'll support business customer accounts by handling a high volume of customer walk-ins, inbound calls, emails, and order inquiries. You'll work closely ...

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All JobsFedex Customer Service Representative JobsExecutive Fedex Customer Service Representative JobsExecutive Fedex Customer Service Representative Jobs in Puerto Rico

Executive Fedex Customer Service Representative information

What is an Executive FedEx Customer Service Representative?

Executive FedEx Customer Service Representatives are specialized customer service professionals who handle high-level or complex inquiries, concerns, and issues for FedEx's important clients, such as corporate accounts or VIP customers. They are responsible for providing personalized support, resolving escalated problems, and ensuring customer satisfaction with FedEx's shipping and logistics services. These representatives often coordinate with various internal departments to deliver tailored solutions and maintain strong business relationships with key clients.

What are the key skills and qualifications needed to thrive as an Executive FedEx Customer Service Representative?

To thrive as an Executive FedEx Customer Service Representative, you need excellent problem-solving skills, in-depth knowledge of shipping logistics, and prior customer service experience, often supported by at least a high school diploma or equivalent. Familiarity with FedEx's customer management software, package tracking systems, and CRM platforms is typically required. Exceptional communication, conflict resolution, and multitasking abilities help individuals excel in high-pressure situations. These skills ensure timely, accurate support that strengthens client relationships and upholds the company's reputation.

How does an Executive FedEx Customer Service Representative handle escalated customer issues differently from standard support roles?

As an Executive Fedex Customer Service Representative, you are responsible for managing complex or high-priority customer concerns that have been escalated from standard support channels. This role typically involves in-depth problem-solving, direct communication with business clients, and close collaboration with operations, logistics, and account management teams to ensure swift resolutions. You may also be expected to provide tailored solutions and follow up proactively to guarantee customer satisfaction. Strong analytical skills, professionalism, and the ability to remain composed during challenging situations are essential for success.

What is the difference between Executive Fedex Customer Service Representative vs Fedex Customer Service Representative?

AspectExecutive Fedex Customer Service RepresentativeFedex Customer Service Representative
CredentialsHigh school diploma, customer service experience, possibly advanced communication skillsHigh school diploma or equivalent, customer service experience
Work EnvironmentOffice setting, handling high-value clients, more complex inquiriesCall centers or retail locations, general customer inquiries
Employer & Industry UsageFedex logistics and courier services, often in corporate or premium service rolesFedex logistics and courier services, entry to mid-level customer support

The Executive Fedex Customer Service Representative typically handles more complex, high-value customer issues and may require advanced communication skills. In contrast, the Fedex Customer Service Representative manages general customer inquiries. Both roles are essential in the Fedex industry but differ mainly in complexity and customer interaction level.

What are the most commonly searched types of Fedex Customer Service Representative jobs in Puerto Rico?

The most popular types of Fedex Customer Service Representative jobs in Puerto Rico are:

Executive Fedex Customer Service Representative jobs near you

Customer Service Representative

Telemedik

PR • On-site

$13 - $17.50/hr

Full-time

Medical, Retirement, PTO

Re-posted 2 days ago

Job description

Join Our Team as a Health Services Representative!

Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer Service Representatives, playing a key role in the experience of our members and clients.

In this position, you will serve as the first point of contact, providing phone support, addressing members’ needs on the first interaction whenever possible, and ensuring a professional, empathetic, and efficient service experience.

Additionally, there are opportunities for development to support services for clients in the United States, allowing you to expand your professional experience in a dynamic and international environment.

Key Responsibilities

  • Answer member calls and provide clear information about their health plans.

  • Guide and educate members about coverages, benefits, and plan promotions (non-clinical topics).

  • Document inquiries, actions taken, and follow-ups, ensuring accuracy and compliance.

  • Escalate unresolved situations or complaints to supervisors or the appropriate departments.

  • Participate in outbound calls, Contact Center projects, and training programs.

  • Maintain confidentiality of information and comply with regulations such as HIPAA and internal policies.

Requirements

  • Minimum 1 year of Customer Service experience.

  • High school diploma required (college credits preferred).

  • Knowledge of computer applications and Microsoft Office.

  • Excellent verbal, written, and reading communication skills.

  • Bilingual (Spanish and English) preferred, especially for opportunities supporting services in the United States.

  • Strong customer service orientation, empathy, and proactive attitude.

  • Availability to work rotating shifts (Monday through Sunday, including weekends and holidays).

Benefits

  • Specialized training in customer service, regulations, and healthcare topics.

  • 24/7 Telemedicine service.

  • Free employee health and wellness programs.

  • Opportunities for professional growth and career development.

  • Paid leave.

  • Retirement plan.

  • The opportunity to positively impact the well-being of the population.

Location: On-site in Guaynabo or Mayaguez, Puerto Rico

Employment Type: Full-time or Part-time | Temporary

We are an Equal Employment Opportunity Employer (EEOC).