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Executive Fedex Customer Service Representative Jobs in Puerto Rico

3500 Square LLC

PR · On-site

$13.25 - $16.75/hr

  • Medical

  • PTO

Customer Service Representative (Bilingual - English/Spanish) | Arecibo, Puerto Rico Clearance Requirement: Must successfully pass a federal background check with fingerprinting Work Authorization: U.

B Fernandez & Hermanos Inc.

PR · On-site

$15.50 - $21/hr

B. Fernández & Hnos., Inc. es uno de los distribuidores líderes de Puerto Rico, que atiende a más de 5,200 clientes en toda la Isla. Reconocido por las marcas que representa, su red de ...

Grupo Triple-S

PR · On-site

$13 - $17.75/hr

Customer Service Representative - TSS - U Company: Triple-S Salud Ubicaciones de puesto (breve): Bayamon, PR Fecha de inicio de publicación: 17/06/26 En Triple-S, estamos comprometidos con brindar ...

New

Adecco

Cust Service Rep 22 CUS002

San Juan, PR

$11.77/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

If Customer Service Representative sounds like something you would be interested in, and you meet the qualifications listed below, apply now! Primary Responsibilities: Provides phone support to ...

COREPLUS SERVICIOS CLINICOS Y PATOLOGICOS LLC

PR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ensure that all customers maintain sufficient inventory levels of supplies needed for the sample ... The CSR will be required to travel to assigned territories and will spend most of the time driving.

AppleOne

Customer Service

Carolina, PR

$10.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify ...

MSD

Vaccines Customer Representative - Port St. Lucie, FL

Florida, PR · On-site

$13.50 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

For select customer accounts, coordinate with our Company's customer team (Account Executives ... Sales Services, Sales Territory Management, Vaccine Management Preferred Skills: Asthma, Business ...

Merck & Co.

$13.50 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Executives, Integrated Delivery System team, Solutions support teams, etc.) to outline customer ... Pharmaceutical Sales Training, Sales Services, Sales Territory Management, Vaccine ...

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Executive Fedex Customer Service Representative information

What is an Executive FedEx Customer Service Representative?

Executive FedEx Customer Service Representatives are specialized customer service professionals who handle high-level or complex inquiries, concerns, and issues for FedEx's important clients, such as corporate accounts or VIP customers. They are responsible for providing personalized support, resolving escalated problems, and ensuring customer satisfaction with FedEx's shipping and logistics services. These representatives often coordinate with various internal departments to deliver tailored solutions and maintain strong business relationships with key clients.

What are the key skills and qualifications needed to thrive as an Executive FedEx Customer Service Representative?

To thrive as an Executive FedEx Customer Service Representative, you need excellent problem-solving skills, in-depth knowledge of shipping logistics, and prior customer service experience, often supported by at least a high school diploma or equivalent. Familiarity with FedEx's customer management software, package tracking systems, and CRM platforms is typically required. Exceptional communication, conflict resolution, and multitasking abilities help individuals excel in high-pressure situations. These skills ensure timely, accurate support that strengthens client relationships and upholds the company's reputation.

How does an Executive FedEx Customer Service Representative handle escalated customer issues differently from standard support roles?

As an Executive Fedex Customer Service Representative, you are responsible for managing complex or high-priority customer concerns that have been escalated from standard support channels. This role typically involves in-depth problem-solving, direct communication with business clients, and close collaboration with operations, logistics, and account management teams to ensure swift resolutions. You may also be expected to provide tailored solutions and follow up proactively to guarantee customer satisfaction. Strong analytical skills, professionalism, and the ability to remain composed during challenging situations are essential for success.

What is the difference between Executive Fedex Customer Service Representative vs Fedex Customer Service Representative?

AspectExecutive Fedex Customer Service RepresentativeFedex Customer Service Representative
CredentialsHigh school diploma, customer service experience, possibly advanced communication skillsHigh school diploma or equivalent, customer service experience
Work EnvironmentOffice setting, handling high-value clients, more complex inquiriesCall centers or retail locations, general customer inquiries
Employer & Industry UsageFedex logistics and courier services, often in corporate or premium service rolesFedex logistics and courier services, entry to mid-level customer support

The Executive Fedex Customer Service Representative typically handles more complex, high-value customer issues and may require advanced communication skills. In contrast, the Fedex Customer Service Representative manages general customer inquiries. Both roles are essential in the Fedex industry but differ mainly in complexity and customer interaction level.

What are the most commonly searched types of Fedex Customer Service Representative jobs in Puerto Rico?

The most popular types of Fedex Customer Service Representative jobs in Puerto Rico are:

Executive Fedex Customer Service Representative jobs near you

Customer Service Representative Bilingual

3500 Square LLC

PR • On-site

$13.25 - $16.75/hr

Full-time, Other

Medical, PTO

Re-posted 25 days ago

Job description

Customer Service Representative (Bilingual – English/Spanish) | Arecibo, Puerto Rico

Clearance Requirement: Must successfully pass a federal background check with fingerprinting
Work Authorization: U.S. Citizenship required

Summary

3500 Square LLC is seeking dedicated and bilingual Customer Service Representatives to join our on-site call center team in Arecibo, Puerto Rico. In this role, you will provide support to U.S. veterans by handling inbound calls, guiding them through processes, and ensuring they receive accurate information and assistance. This is a fast-paced, production-driven environment where strong communication, keyboarding accuracy, and multitasking skills are essential.

Key Responsibilities

  • Handle a high volume of inbound calls from veterans, providing clear guidance in English and Spanish.

  • Accurately document call details and process service requests in company systems.

  • Meet productivity and quality metrics (call handling, accuracy, timeliness).

  • Maintain confidentiality and adhere to all compliance and security standards.

  • Work collaboratively with supervisors and team members to ensure excellent customer experience.

Schedule

  • Second Shift: 11:00 a.m. – 8:00 p.m. (local PR time)

  • Daylight Saving Adjustment: 12:00 p.m. – 9:00 p.m. (local PR time)

Minimum Qualifications

  • U.S. Citizen with ability to successfully pass a federal background check with fingerprinting.

  • High School Diploma or equivalent required; Associate’s degree preferred.

  • Fully bilingual (English/Spanish) – must speak, read, and write fluently in both languages.

  • Strong typing/keyboard skills and proficiency with Microsoft Office (Word, Excel, Outlook).

  • Previous call center or customer service experience strongly preferred.

  • Ability to work on-site in Arecibo, PR on a full-time schedule.

Education & Certifications

  • High School Diploma or GED required.

  • Additional training or certifications in customer service, communications, or related areas is a plus.

What We Offer

  • Competitive hourly wage

  • Paid holidays, vacation, and sick leave

  • Health insurance and professional development reimbursement.

  • Career growth opportunities in federal contracting services.

How to Apply

Make a difference by supporting veterans while building your career in a professional call center environment!

Equal Employment Opportunity and E-Verify Statement

3500 Square, LLC is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, military status, citizenship status, or any other legally protected status, in accordance with federal, state, and local laws.

As a federal contractor, 3500 Square, LLC complies with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA), providing equal opportunity and affirmative action for qualified individuals with disabilities and protected veterans.


All employment decisions are based on qualifications, merit, and business needs. Fair consideration is provided to all candidates, including U.S. citizens and nationals, as required by federal regulations regarding national origin discrimination.


If you require a reasonable accommodation to complete the application process due to a disability, please contact our Human Resources team at hr@3500square.com or 1-787-814-0087.

3500 Square, LLC participates in E-Verify. If E-Verify cannot confirm that you are authorized to work, you will receive written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before any employment action is taken against you, including termination.


Employers can only use E-Verify after you have accepted a job offer and completed the Form I-9.


3500 Square, LLC is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.