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Executive Customer Service Jobs in Utah (NOW HIRING)

CAI Software LLC

VP of Customer Experience

Salt Lake City, UT · On-site

$134K - $171K/yr

Reporting directly to the General Manager, this executive will oversee Professional Services, Customer Support, Managed Services, Customer Enablement, and Documentation. The successful candidate will ...

CAI Software LLC

VP of Customer Experience

Salt Lake City, UT · On-site

$134K - $171K/yr

Reporting directly to the General Manager, this executive will oversee Professional Services, Customer Support, Managed Services, Customer Enablement, and Documentation. The successful candidate will ...

Savers | Value Village

Customer Service Associate

Orem, UT · On-site

$12.50 - $17.50/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the ... executives. We develop around 90% of our training internally, and partner with a variety of ...

Savers/Value Village

Customer Service Associate

Ogden, UT

$14.25 - $19.50/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the ... executives. We develop around 90% of our training internally, and partner with a variety of ...

Savers | Value Village

Customer Service Associate

Provo, UT · On-site

$13.75 - $19/hr

Customer Service Associate As one of the largest for-profit thrift operators in the United States ... executives. We develop around 90% of our training internally, and partner with a variety of ...

Savers/Value Village

Customer Service Associate

Draper, UT

$13.50 - $18.75/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the ... executives. We develop around 90% of our training internally, and partner with a variety of ...

Savers Value Village

Customer Service Associate

Ogden, UT · On-site

$14.25 - $19.50/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the ... executives. We develop around 90% of our training internally, and partner with a variety of ...

Savers Value Village

Customer Service Associate

Midvale, UT · On-site

$13.75 - $18.75/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the ... executives. We develop around 90% of our training internally, and partner with a variety of ...

Savers/Value Village

Customer Service Associate

Layton, UT

$13.25 - $18.25/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the ... executives. We develop around 90% of our training internally, and partner with a variety of ...

Savers - US

Customer Service Associate

Draper, UT · On-site

$13.50 - $18.75/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the ... executives. We develop around 90% of our training internally, and partner with a variety of ...

Savers | Value Village

Customer Service Associate

Layton, UT · On-site

$13.25 - $18.25/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the ... executives. We develop around 90% of our training internally, and partner with a variety of ...

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All JobsCustomer Service JobsExecutive Customer Service JobsExecutive Customer Service Jobs in Utah

Executive Customer Service information

See Utah salary details

$15

$27

$38

How much do executive customer service jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for executive customer service in Utah is $27.90, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $35.43 per hour, depending on experience, location, and employer.

What is executive customer service?

Executive Customer Service refers to a specialized support team or role that handles high-priority customer issues, often escalated from regular customer service channels. These professionals work directly with clients experiencing complex, sensitive, or unresolved problems, ensuring their concerns are addressed efficiently and satisfactorily. They act as a bridge between customers and upper management, often providing personalized service and solutions to maintain customer loyalty and protect the company's reputation.

What are the key skills and qualifications needed to thrive as an executive customer service professional?

To thrive as an Executive Customer Service professional, you need in-depth knowledge of customer service principles, strong problem-solving abilities, and experience in handling high-priority clients, often supported by a bachelor's degree or equivalent experience. Familiarity with CRM software, ticketing systems, and data analysis tools is typically required. Exceptional communication, conflict resolution, and emotional intelligence help you build rapport and trust with executive-level customers. These skills ensure that complex issues are resolved efficiently, maintaining client satisfaction and protecting the organization's reputation.

How does an executive customer service professional typically handle escalated client issues that require cross-departmental collaboration?

Executive Customer Service professionals often act as liaisons between clients and multiple internal teams such as technical support, sales, and management. When handling escalated issues, they coordinate with these departments to gather information, provide updates to the client, and ensure a timely resolution. This role requires strong communication skills and the ability to manage expectations while advocating for the client's needs. Successful professionals are adept at building relationships across teams and leveraging internal resources to resolve complex problems efficiently.

What is the difference between Executive Customer Service vs Customer Service Representative?

AspectExecutive Customer ServiceCustomer Service Representative
CredentialsHigh school diploma; experience in customer relations; sometimes additional certificationsHigh school diploma; basic customer service skills
Work EnvironmentOffice settings, client meetings, strategic support rolesCall centers, retail, online support
Employer & IndustryCorporate, B2B, service industriesRetail, hospitality, telecom
Search & Comparison IntentUnderstanding higher-level customer service roles, career progressionEntry-level support, job opportunities

Executive Customer Service roles typically involve strategic support, client management, and higher-level communication, often requiring more experience and specialized skills. Customer Service Representatives focus on direct customer interactions, providing basic support and resolving issues. The two roles differ mainly in responsibility level, work environment, and required credentials, with Executive Customer Service positions being more senior and strategic.

What are the most commonly searched types of Customer Service jobs in Utah?

The most popular types of Customer Service jobs in Utah are:

What cities in Utah are hiring for Executive Customer Service jobs?

Cities in Utah with the most Executive Customer Service job openings:

Executive Customer Service jobs near you
Infographic showing various Executive Customer Service job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $58,039 per year, or $27.9 per hour.

Customer service Manager

Jobs for Humanity

Salt Lake City, UT • On-site

Full-time

Re-posted 7 days ago

Job description

Company Description

Kanz is redefining recruitment in high-growth markets with an AI-powered platform that automates 70% of hiring workflows. We're looking for a driven, entrepreneurial Account Executive to lead our revenue growth in Saudi Arabia. You'll be the face of Kenz to our early agency and corporate clients - and a key force in reaching our first $1.6M ARR milestone.

Why Join Kenz?

  • Shape the sales foundation of a fast-growing, mission-driven startup

  • Work directly with the CEO and be rewarded for your wins

  • Make an impact on local employment and national Saudization goals

Job Description

We're looking for a Customer Service Manager to join our team in Salt Lake City, Utah. In this role, you'll lead a dynamic customer service team, drive operational excellence, and ensure every customer interaction reflects our commitment to exceptional service. As a Customer Service Manager, you'll combine strong leadership capabilities with a genuine passion for customer satisfaction, fostering a supportive environment where your team can thrive while consistently exceeding customer expectations.

  • Lead, mentor, and motivate a team of customer service representatives to achieve performance targets and maintain high service standards
  • Develop and implement customer service strategies that enhance customer satisfaction and loyalty across all touchpoints
  • Monitor and analyze key performance metrics, including response times, resolution rates, and customer satisfaction scores, to identify improvement opportunities
  • Conduct regular performance reviews, provide constructive feedback, and create professional development plans for team members
  • Handle escalated customer issues with empathy and decisiveness, ensuring swift and satisfactory resolutions
  • Oversee the onboarding and training of new customer service staff, ensuring they are equipped with the knowledge and skills needed to succeed
  • Collaborate with other departments to streamline processes, improve customer experience, and address systemic issues
  • Customize and optimize customer service workflows and procedures to enhance efficiency and effectiveness
  • Maintain detailed records of customer interactions, complaints, and resolutions to identify trends and areas for improvement
  • Foster a positive team culture that emphasizes collaboration, continuous learning, and customer-focused values
Qualifications
  • 3+ years of professional experience in customer service roles
  • 2+ years of supervisory or management experience leading customer service teams
  • Proven expertise in customer service operations and best practices
  • Strong interpersonal and communication skills, with the ability to connect with diverse customer bases and team members
  • Excellent problem-solving and conflict resolution abilities
  • Proficiency with customer relationship management (CRM) software and related customer service tools
  • Demonstrated ability to analyze data and use insights to drive performance improvements
  • Strong organizational and time management skills with the ability to prioritize multiple tasks
  • Experience training and developing customer service staff
  • Knowledge of multi-channel customer support (phone, email, chat, social media)
  • Preferred: Experience with quality assurance programs and process improvement initiatives
  • Preferred: Customer service certification or relevant professional training
Additional Information

Kanz is an equal opportunity employer committed to building a diverse and inclusive team. We encourage applications from candidates of all backgrounds, particularly those from underrepresented groups in technology.

Apply