Executive Case Manager Jobs in Santa Rosa, CA (NOW HIRING)

You'll design the people systems and processes our company scales and thrives on: how we level and pay, how we onboard, how we grow and promote, and how we manage performance. The raw material is strong — a high-talent team, support for modern tooling, and leaders who care about performance as much as you do. You default to AI-forward thinking — using modern tools to make People processes faster, sharper, and more scalable, not just to keep up with them.

This is a builder's seat, not a maintenance role. You'll report directly to our CEO, with the mandate and autonomy to shape how Doxel hires, develops, and retains talent as we scale — and the trust to build it right the first time.

• Talent engine. Recruiting execution has dedicated owners — you make the machine around them world-class: hiring velocity, interview quality, decision discipline, and a candidate experience that closes the people we want most.
• Performance Management, Career Pathing & Manager Development. Partner with Finance on leveling architecture and benchmarking (Pave/Carta); design offer strategy. Own and evolve our career pathing framework so growth criteria at every level are clear and defensible. Run merit and promotion cycles end to end, including calibration. Directly coach and develop our people managers — especially first-time managers — through performance conversations, calibration, and promotion decisions.
• People platform (HRIS). Rippling is our HRIS and you own it: job architecture, approval workflows, onboarding that impresses on day one, offboarding that's airtight.
• Employee Relations. Be the first line on ER issues handling them with rigor in accordance with company policies, while coaching managers through difficult situations before they escalate.
• Benefits, total rewards & employee support. Own benefits strategy and annual renewals with our broker, 401(k) administration, and payroll operations across [confirm: two countries, or more — flagging the discrepancy with the "11+ countries" line elsewhere]. Make our rewards competitive, understood, and efficient. Support immigration needs (H-1B and related, with dedicated outside counsel), mobility.
• Learning & Development. We have a track record of growing up-and-coming managers into senior leaders. You will own and grow the learning & development program to scale this success.

We hire and promote on one criterion: the best person for every job. We expect our People leader to build systems that are rigorously fair and rigorously excellent, and to keep the function anchored to mission and merit.

• 10+ years of blended Recruiting and HR experience
• At least 2+ years within an Enterprise SaaS environment
• Experience at a growth-stage company (roughly 50–300 headcount during tenure)
• Comfortable evaluating and integrating AI-powered tools into People workflows (e.g., interview intelligence, performance calibration support, L&D content creation) — not just using AI, but knowing where it genuinely improves rigor vs. where it doesn't
• Talent Engine: Experience building or significantly improving hiring infrastructure, with measurable and effective KPIs (time-to-fill, offer-accept rate, interviewer scorecard consistency, etc.)
• Performance Management, Career Pathing & Manager Development:
  • Has run performance review/merit/promotion or calibration cycles directly, not just supported them 
  • Has built or owned a career pathing framework — clear criteria for what growth looks like at each level, not just comp bands tied to titles
  • Has direct experience developing first-time or early-stage people managers — coaching them through their first performance conversations, calibration debates, or promotion decisions, not just training them once and moving on
  • Comfortable coaching managers through difficult performance conversations in real time
• HRIS ownership: Hands-on experience owning an HRIS (Rippling or comparable) — configuring job architecture, approval workflows, onboarding/offboarding flows — not just using one as an end user
• Employee Relations: Demonstrated experience handling ER issues directly — investigations, terminations, conflict escalation, manager coaching

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.