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Executive Call Center Manager Jobs in Rochester, NY

Paylocity

Executive Account Manager

Pittsford, NY · On-site

The Executive Account Manager provides telephone, email, and potentially on-site support to large ... Minimum 3 years' experience in a payroll service bureau, benefits center, or as a payroll/HR ...

Paylocity

Executive Account Manager

Pittsford, NY · On-site

The Executive Account Manager provides telephone, email, and potentially on-site support to large ... Minimum 3 years' experience in a payroll service bureau, benefits center, or as a payroll/HR ...

Paylocity

Account Manager II

Pittsford, NY · On-site

The Account Manager II delivers outstanding customer service by effectively utilizing available ... Experience in payroll and/or call center environment * CPP, FPC, APA, and/or SHRM-CP certified

Paylocity

Account Manager II

Pittsford, NY · On-site

The Account Manager II delivers outstanding customer service by effectively utilizing available ... Experience in payroll and/or call center environment * CPP, FPC, APA, and/or SHRM-CP certified

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

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Executive Call Center Manager information

See Rochester, NY salary details

$29.1K

$63K

$108K

How much do executive call center manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for executive call center manager in Rochester, NY is $62,983.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $74,000.00 per year, depending on experience, location, and employer.

What is the difference between Executive Call Center Manager vs Call Center Supervisor?

AspectExecutive Call Center ManagerCall Center Supervisor
ResponsibilitiesOversees multiple call centers, develops strategies, manages budgets, and leads senior staffSupervises daily call center operations, manages frontline staff, and ensures performance metrics
CredentialsBachelor’s degree, management experience, industry certificationsHigh school diploma or equivalent, experience in call center operations
Work EnvironmentOffice-based, strategic planning, leadership meetingsFrontline supervision, shift management, direct staff interaction

The Executive Call Center Manager focuses on strategic leadership and overall management of call centers, while the Call Center Supervisor handles daily operations and staff supervision. Both roles require communication skills and industry knowledge, but differ in scope and responsibilities.

How much do executive call center managers make in the US?

Executive call center managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or in regions with a higher cost of living, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

Why do people quit executive call center manager jobs?

People often leave executive call center manager roles due to high stress, long working hours, and pressure to meet performance targets. Job dissatisfaction can also stem from limited advancement opportunities, inadequate support, or burnout from managing large teams and complex customer issues.

What are popular job titles related to Executive Call Center Manager jobs in Rochester, NY?

For Executive Call Center Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Executive Call Center Manager jobs in Rochester, NY look for?

The top searched job categories for Executive Call Center Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Executive Call Center Manager jobs?

Cities near Rochester, NY with the most Executive Call Center Manager job openings:

Executive Call Center Manager jobs near you

Business Development Representative

Bob Johnson Auto Group

Rochester, NY

$19.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Bob Johnson Auto Group rating

6.0

Company rating: 6.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

109th of 155 rated car dealerships

Job description

Call Center Agent

Bob Johnson Imports in Henrietta - Rochester, NY 14623

Are you passionate about helping people and providing exceptional customer service? We are looking for a motivated Customer Care Center Agent, to join our team at Bob Johnson Imports. In this role, you will be the first point of contact for customers, assisting them through phone, email, and text while helping connect them with our sales team. If you enjoy working in a fast-paced environment, building relationships with customers, and being part of a supportive team, this could be the opportunity for you.

Position Overview

As a Customer Care Center Agent, you will play an important role in delivering a positive customer experience. You will handle inbound customer inquiries, schedule appointments for the sales department, and ensure all interactions are handled professionally and efficiently. Success in this role requires strong communication skills, attention to detail, and a commitment to delivering outstanding service.

Key Responsibilities

  • Manage incoming customer communications through phone calls, emails, and text messages.
  • Schedule sales appointments and coordinate with the Sales Department to ensure a smooth customer experience.
  • Listen carefully to customer needs and provide helpful suggestions or guidance when appropriate.
  • Deliver superior customer service to achieve a high level of customer satisfaction.
  • Work closely with Sales Management and the Customer Care Center Manager to support team goals.
  • Meet monthly performance targets related to quality, utilization, and call volume.
  • Accurately document customer interactions and appointment information within CRM software.
  • Maintain professionalism and attention to detail in all customer communications.

What We Offer

  • Hourly Pay: $19.50 per hour plus a lucrative monthly incentive program
  • Medical, dental, and vision insurance
  • 401(k) retirement plan
  • Paid holidays and vacation time
  • On-the-job training and ongoing professional development
  • Tuition assistance opportunities
  • Employee discounts

We are committed to investing in our employees and providing the training and support needed to build a rewarding and successful career.

We are an Equal Opportunity Employer and offer competitive compensation based on experience.

Qualifications

  • Prior contact center or customer service experience preferred (1–2 years).
  • High school diploma required; some college or additional education preferred.
  • Strong verbal and written communication skills.
  • Self-motivated, goal-oriented, and driven to succeed.
  • Detail-oriented with strong organizational and time-management abilities.
  • Ability to collaborate effectively in a team-focused environment.
  • Availability to work a full-time 40-hour schedule supporting hours of operation:
    • Monday–Thursday: 9:00 AM – 7:00 PM
    • Friday–Saturday: 9:00 AM – 6:00 PM

What Bob Johnson Auto Group employees say

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