Executive Assistant Operations Coordinator Jobs in Silver Spring, MD

Executive Assistant / Operations Coordinator

Company: Wadi Electric LLC
Location: Catonsville, MD (In-Person)
Job Type: Full-Time
Compensation: Competitive salary based on experience

About Wadi Electric

Wadi Electric is one of the fastest-growing residential and commercial electrical contractors serving Maryland, Washington D.C., and Northern Virginia. We pride ourselves on exceptional customer service, high-quality workmanship, and building systems that allow us to scale while delivering a five-star experience.

We are looking for a highly organized, trustworthy, and motivated Executive Assistant to work directly alongside the owner and help build the operational backbone of our company.

This is not a typical administrative position. You'll become a key part of the leadership team and help drive the company's growth.

Position Summary

The Executive Assistant will work directly with the owner on daily operations, scheduling, customer communication, project coordination, office systems, technician support, and business development initiatives.

The ideal candidate thrives in a fast-paced environment, learns quickly, solves problems independently, and can confidently juggle multiple priorities without constant supervision.

If you're someone who enjoys bringing order to chaos, improving systems, and helping build a growing company, we'd love to meet you.

Responsibilities

Executive Support

• Work directly with the owner on daily priorities
• Manage calendars, appointments, and follow-ups
• Assist with business planning and special projects
• Track tasks and ensure deadlines are met
• Prepare reports and organize company documentation

Operations

• Learn and manage our CRM software
• Help create and improve office systems and workflows
• Coordinate with dispatch and appointment setters
• Monitor technician schedules and productivity
• Calculate technician labor hours and payroll data
• Track job progress and ensure projects stay on schedule

Customer Service

• Communicate professionally with homeowners and commercial clients
• Follow up on estimates and pending jobs
• Schedule appointments and coordinate technician arrivals
• Resolve customer concerns with professionalism
• Maintain excellent customer relationships

Permits & Compliance

• File electrical permits through various county portals
• Coordinate inspections
• Track permit status and required documentation
• Maintain organized project records

Administrative

• Data entry and document management
• Organize digital files
• Prepare estimates and proposals
• Process paperwork accurately
• Assist with vendor coordination

Process Improvement

• Identify inefficiencies
• Help develop Standard Operating Procedures (SOPs)
• Build scalable office systems
• Recommend automation opportunities
• Support company growth initiatives

Qualifications

We're looking for someone who is:

• Extremely organized
• Highly trustworthy with confidential information
• Detail-oriented
• Self-motivated
• Resourceful
• Professional in communication
• Able to multitask under pressure
• Comfortable learning new software quickly
• Positive, dependable, and team-oriented

Preferred Experience

• Executive Assistant
• Office Manager
• Operations Coordinator
• Construction Office
• Electrical or HVAC industry (preferred but not required)
• CRM software experience
• Microsoft Office
• Google Workspace
• Scheduling software
• Quick learner with technology

Experience with ServiceTitan or other contractor software is a plus, but we are willing to train the right person.

What Success Looks Like

Within your first 90 days, you'll be expected to:

• Understand our day-to-day operations
• Become proficient in our CRM software
• Help streamline office processes
• Improve communication between office staff and field technicians
• Assist with permit filings and project coordination
• Become a trusted right hand to the owner

What We're Looking For

This position is ideal for someone who enjoys solving problems, taking ownership, and helping build a business—not just completing assigned tasks.

You'll have a direct impact on company growth, work closely with leadership, and help shape the future of Wadi Electric.

If you're looking for a long-term career where your work truly matters, we'd love to hear from you.

Join Wadi Electric and help us build one of the premier electrical contractors in the region.
Don't Sit in the Dark — Call Wadi!