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Exception Specialist Jobs (NOW HIRING)

Education Credit Union

Payment Specialist

Amarillo, TX · On-site

Summary Payments Specialist must be able to perform on a moderate to highly complex of operational ... Handle ACH exception items and process ACH jobs. * Be able to process check item, check adjustments ...

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Exception Specialist information

What is an exception specialist?

Exception Specialists are professionals who handle and resolve discrepancies, errors, or 'exceptions' that occur during business processes, such as financial transactions, order fulfillment, or data entry. Their main role is to investigate the root cause of these exceptions, communicate with relevant departments, and ensure that issues are corrected promptly to maintain workflow efficiency. Exception Specialists often work in banking, finance, logistics, or customer service environments, and they utilize analytical and problem-solving skills to prevent recurring issues. This position is essential for minimizing operational disruptions and maintaining high standards of accuracy and compliance.

What are the key skills and qualifications needed to thrive as an exception specialist?

To thrive as an Exception Specialist, strong analytical skills, attention to detail, and a background in finance, business, or a related field are essential. Familiarity with exception management software, case management systems, and proficiency in Excel or other data analysis tools are typically required. Excellent problem-solving abilities, effective communication, and adaptability help individuals excel in resolving discrepancies and collaborating across departments. These skills are crucial for minimizing errors, improving operational efficiency, and ensuring compliance with organizational standards.

What are some common challenges exception specialists face when resolving discrepancies, and how can these be effectively managed?

Exception Specialists frequently encounter complex discrepancies that require careful investigation and coordination with multiple departments, such as finance, operations, or customer service. One common challenge is identifying the root cause of exceptions within tight deadlines, especially when documentation is incomplete or conflicting. Effective management involves strong attention to detail, proactive communication with stakeholders, and leveraging specialized exception management software to track and resolve issues efficiently. Building solid relationships with team members across departments also helps streamline the resolution process.

What is the difference between Exception Specialist vs Claims Processor?

AspectException SpecialistClaims Processor
Required CredentialsTypically requires insurance or healthcare certifications, such as CPC or CHCOften requires basic insurance or healthcare knowledge, sometimes with certifications
Work EnvironmentOffice-based, handling complex claim issues and exception casesOffice or call center, processing standard claims and data entry
Employer & Industry UsageInsurance companies, healthcare providers, third-party administratorsInsurance companies, healthcare organizations, claims departments

The Exception Specialist focuses on resolving complex or unusual claim issues, requiring specialized knowledge and certifications. In contrast, Claims Processors handle routine claim entry and processing tasks. Both roles are vital in the insurance and healthcare industries but differ in complexity and scope.

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Exception Specialist jobs near you
Infographic showing various Exception Specialist job openings in the United States as of September 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 94% In-person, 3% Hybrid, and 3% Remote job distribution.

Deposit Exception Management I

Pine Bluff, AR • On-site

Simmons Bank
Commercial Banking • 1 - 5K employees
Learn more about Simmons Bankexternal

Full-time

Re-posted 9 hours ago

Simmons Bank rating

8.0

Company rating: 8.0 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The Bank Operations Specialist I, as a member of the Operation's Team that supports the processing for all bank's transaction channels, is responsible for performing a wide variety of bank operational duties in a high volume deadline driven environment. The Bank Operations Specialist I interacts with various bank personnel while serving as a resource agent for all deposit operational areas, and assisting in the verification of processes and applications.
Essential Duties and Responsibilities
  • Acts as a first-line resource for problem solving regarding all deposit operational issues.
  • Resolves daily non-post and insufficient items in an efficient manner.
  • Balances daily incoming and outgoing return files.
  • Monitors and resolves daily reports
  • Balances deposit general ledger applications.
  • Maintains detailed records on all work responsibilities as required.
  • Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
  • Performs other duties and responsibilities as assigned.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Skills
  • Ability to perform tasks quickly and accurately.
  • Ability to operate in a team environment to accomplish shared goals.
  • Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form.
  • Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization.
  • Ability to maintain effective interpersonal relationships with management and team members.
  • Ability to prioritize multiple demands in a high pressure environment while maintaining professional demeanor.

Education and/or Experience
  • High school diploma or its equivalent is required, and
  • Two years of related experience required; banking operations and/or customer service experience preferred.

Computer Skills
  • MS Office programs

Other Qualifications (including physical requirements)
  • Proficiency of the Navigator system and electronic communications.

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.

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