Event Operations Manager Jobs in Massachusetts (NOW HIRING)

IntroductionBabson College is a world-class business school, empowering entrepreneurial leaders to create great economic & social value. It's an exciting launch pad for anyone who wants to make a real impact in higher education. We provide everything you need to achieve your goals, including learning opportunities, outstanding benefits, rich rewards, wellness programs, & a genuine dedication to creating a diverse, multicultural & inclusive community.
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OverviewThe Events & Email Marketing Manager, Graduate Admissions works independently to successfully create and manage up to 300 events per year across multiple locations, domestic and international, and in-person and virtual to support prospective graduate students across Babson’s growing graduate program portfolio. Serving as the primary owner of Graduate Admissions event operations and related communications, this position plays a critical role in shaping the prospective and admitted student experience. Specifically responsible for independently managing priorities, evaluating outcomes, and implementing improvements to support enrollment goals, enhance engagement, and ensure a high-quality, student-centered experience throughout the admissions lifecycle; and managing the day-to-day operations required for ensuring high-quality and diverse recruiting events as well as email communication with prospective & incoming graduate students, including event invitations and programmatic announcements. Event portfolio includes, but is not limited to, signature recruitment events, welcome events for admitted students, webinars, virtual class visits, visitor programs, and recruiting fairs.

This is an exempt position with the following pay range: $67,766 - $75,296; the role is also eligible for bonuses based on performance and budget.

Babson College offers a comprehensive benefits package for full-time employees working at least 28 hours per week.   

• Insurance Coverage: Medical, dental, vision, group life and long-term disability insurance, business travel accident insurance, and mental health benefits.
• Time Off: Starting at 3 weeks of vacation annually, 2 weeks of sick time, 1 week of paid family illness time, 6 weeks of paid parental leave, and 12 paid holidays per year. President’s holidays are determined each year. 
• Retirement: Participation in a 403(b) retirement plan with mandatory employee contributions and a 4:1 employer match.
• Additional Benefits: Wellbeing programs, virtual fitness platform, and employee assistance program.

All questions or concerns about this posting should be directed to the Office of Human Resources at hr@babson.edu.

Responsibilities

Event Strategy, Planning, & Execution:

• Independently lead the planning and execution of a comprehensive portfolio of global recruiting events in alignment with institutional recruitment goals and under the direction of senior leadership. 
• Oversee end-to-end delivery across in-person, virtual, and on-demand formats, including content development, logistics, timelines, registration process, and promotional strategies. 
• Provide day-to-day leadership for all event operations and partner engagement and serve as the primary contact for Graduate Admissions’ events.  
• Write compelling event descriptions to drive event engagement.   
• Provide day-of-logistical support for virtual events and attend in-person events as needed. 
• As new graduate programs are developed and launched, create and execute event and email promotional plans to drive conversions.

Email Marketing Management:

• Lead the day-to-day execution of Graduate Admissions email marketing initiatives in alignment with enrollment goals and under the direction of senior leadership. Develop, write and deploy candidate email communications including event promotion, ad-hoc programmatic messaging, and operational announcements.  
• Exercise decision-making authority over copy development to ensure brand consistency and market relevance. Build and maintain emails, data extensions, and audience queries; conduct rigorous quality assurance for targeting and content accuracy; and deploy campaigns. Use available AI tools to craft and refresh email copy as needed.
• Manage the communications calendar to deliver a cohesive, high-quality candidate experience. Maintain a positive and collaborative working relationship with College Marketing.  
• Develop and manage lead nurture communication strategies for 3rd-party event & partnership leads acquired by Graduate Admissions that support engagement and conversion to contacts.  

Strategic Collaboration & Market Responsiveness:

• Collaborate with the Graduate Admissions Senior Leadership team to support and execute the annual recruiting events strategy.  
• Analyze and incorporate data from available AI tools to create events and develop communication plans that meet the rapidly changing needs of candidates to increase engagement across all events ultimately helping to drive conversation from initial interest to matriculation.
• Manage key implementation efforts that strengthen prospective student engagement and contribute to admitted student yield.  
• Coordinate inclusive and accessible in person and virtual event offerings for domestic and international audiences. 
• Apply data insights and creative approaches to adapt to market trends and enhance the candidate experience across the recruitment lifecycle.  

Campus Engagement & Stakeholder Management:

• Independently coordinate and manage the participation of faculty, staff, current students, and alumni to participate in Graduate Admissions events.
• Partner with offices across the institution to identify, prepare, and showcase diverse student perspectives and experiences representing all graduate programs. Maintain accurate alumni engagement records and participation data. Work with Human Resources to ensure compliance with Volunteer Policy requirements and guidelines.   
• Provide speakers with content guidance and technical support and train student ambassadors and volunteers to effectively represent the institution in eventrelated activities.  

Staff Oversight & Operational Support:

• Support recruitment efforts by engaging with prospective students at events, via phone, and with walk-in visitors. Provide responsive, welcoming service and appropriately transfer candidates to Enrollment Management team members to ensure a seamless, high-quality experience.
• Hire, train, and supervise a student worker to assist with administrative event tasks and lead on-campus tours.  
• Establish priorities and manage workflows for campus visit experiences. 
• Maintain and actively contribute to the Graduate Admissions Event Guide to support consistent and efficient event execution. 
• Assume additional responsibilities as required.  

YOUR TEAM WILL INCLUDE

Student Worker

Requirements

WHAT EDUCATION AND SKILLS YOU WILL NEED

• Bachelor’s Degree. 
• A minimum of 3-5 years of increasingly responsible experience in events management.
• Must have strong customer service orientation and interpersonal & communication skills.
• Demonstrated effectiveness in working with a diverse student body, faculty, staff and other constituents.
• Must have strong organizational skills, attention to detail, and ability to work independently.
• Ability to successfully management multiple projects simultaneously.
• Envisions and proposes new methods to perform tasks that support Entrepreneurial Thought & Action; takes thoughtful risks, and accepts new and ongoing initiatives, objectives and solutions to gain sought-after results.
• Anticipates and embraces change, demonstrates willingness to achieve, acquire, and utilize new skills and challenging tasks; and is flexible in changing conditions. 
• Must have strong technology skills including proficiency in Microsoft Office Products such as Word, Excel, PowerPoint and Outlooks as well as experience with Salesforce and Webex.  

HOW AND WHERE YOU WILL WORK

• Hybrid schedule which requires work onsite a minimum of 2 days a week (requires 5 days a week for the first 3 months for training purposes). Some additional days onsite may be required to accommodate in person meetings and other events. The on-campus requirement is subject to modification based on organizational needs.   
• Required occasional travel to events within the Greater Boston area.  
• Occasional evenings/weekends.