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Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.
Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.
The opportunity
At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.
Southern New Hampshire University is currently seeking a Research Support Assistant to aid in providing research support to Shapiro Library users. This position will work via channels such as live virtual chat and email. The Research Support Assistant will have working knowledge of the Shapiro Library website, including databases and FAQs, and uses these resources to guide library users and answer their questions. This position reports to the Research Support Manager. This is a part-time, hourly position for a student currently enrolled in a degree program at Southern New Hampshire University.
Essential Duties and Responsibilities:

• Serves Shapiro Library users by providing research support services via chat and email
• Develops working knowledge of Shapiro Library services and website, including databases, research guides, and FAQs
• Assists members of the SNHU community with questions related to research and the Library, and refers to other departments as needed
• Utilizes customer service techniques to effectively communicate with users and create a welcoming virtual library environment
• Conducts basic keyword searches for topics to assist users with using the Library databases and has working knowledge of different Library databases and search techniques
• Creates follow-up tickets for chats to be handled by librarians as needed
• Refers to Research Support Manager for help as needed and flags questions for Research Support Manager's review or follow-up
• Other duties as assigned.

Minimum Qualifications:

• Enrolled in SNHU degree program
• Proficiency in English is required
• Punctual, courteous, respectful and reports to work as scheduled
• Strong typing and written communication skills
• Stable Internet connection and comfortability with learning new technology (LibApps)

Preferred Qualifications:

• Prior customer service or library experience is a plus
• Experience with utilizing libraries for research is a plus
• Ability to work within a remote team environment

Learning Outcomes:

• Career Readiness: Develop essential job skills such as punctuality, dependability, and strong communication
• Professionalism: Learn the value of effective work habits and the importance of acting as an individual team member to contribute to shared goals of the larger workplace
• Critical Thinking: Effectively search for and utilize data from multiple sources to solve problems and customer service inquiries

Available Hours: Tuesday through Sunday from 12 (noon) to 10 pm. Weekend availability is strongly preferred
Weekly Hours: 5-20 hours per week
Required Documents:
Please provide your class schedule along with a resume or a purpose statement detailing qualifications and interest in the role.
We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.
Compensation
The hourly pay range for this position is $12.00 - $15.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations.