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Evening Remote Email Chat Support Jobs in Utah (NOW HIRING)

Caselle

Payroll / Payroll Client Services/CSR

Provo, UT · On-site +1

$56K - $58K/yr

... phone, email, and chat to answer questions, troubleshoot issues, and make sure they get the most ... support, or help desk roles, ideally in a SaaS or software environment. * Excellent verbal and ...

ASCENSUS

Call Center Representative

Salt Lake City, UT · Remote

$19/hr

These positions are 100% fully remote**** Video Interview Process: As part of our Call Center ... phone calls, emails and/or online chat and supports efficient administration of plans and ...

New

HB Travels

Booking Coordinator (Remote)

Provo, UT · Remote

$35K - $70K/yr

We provide comprehensive training and ongoing support. What You'll Do * Coordinate reservations for ... Respond to customer inquiries by phone, email, and online communication platforms * Research ...

HB Travels

Remote Travel Planning Specialist

Ogden, UT · Remote

$35K - $70K/yr

We provide comprehensive training, ongoing support, and the tools you need to succeed. Key ... Respond to customer inquiries via phone, email, and online communication platforms * Maintain ...

HB Travels

Booking Coordinator (Remote)

Provo, UT · Remote

$16.50 - $21/hr

We provide comprehensive training and ongoing support. What You#39;ll Do * Coordinate reservations ... Respond to customer inquiries by phone, email, and online communication platforms * Research ...

Verisk

Customer Care Specialist

Lehi, UT · Remote

$16 - $21/hr

Provide prompt, professional, and efficient service to customers via phone, email, and chat ... Sales Support & Revenue Generation * Engage with prospective and current customers to identify ...

Imh

Apprentice / Intern - System Support

Murray, UT · On-site +1

$17.68 - $24.75/hr

Experience using word processing, spreadsheet, database, internet and e-mail and scheduling ... If applying for a remote or hybrid role, this includes remote work expectations related to ...

401GO

Tenant Support Manager

Sandy, UT · On-site +1

United States (Remote/Hybrid) Reports to: Head of Enterprise Platforms Position Overview: The ... Strong written communication skills -- clear, concise, and professional across tickets, email, and ...

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Evening Remote Email Chat Support information

What is evening remote email chat support?

Evening Remote Email Chat Support jobs involve assisting customers with their inquiries, issues, or requests via email and chat platforms during evening hours, all from a remote location. Employees in these roles typically handle customer concerns, provide technical support, process orders, and answer questions, all while adhering to company policies and guidelines. This job is ideal for those who prefer flexible, non-traditional work hours and are comfortable communicating in written form. It requires strong written communication skills, attention to detail, and the ability to multitask across multiple conversations. Many companies offer these positions to provide round-the-clock support for their clients.

What are the key skills and qualifications needed to thrive as an evening remote email chat support?

To excel as an Evening Remote Email Chat Support, strong written communication skills, attention to detail, and proficiency in customer service are essential, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, helpdesk software like Zendesk or Freshdesk, and basic troubleshooting systems is typically required. Outstanding time management, empathy, and problem-solving abilities set top performers apart in this role. These skills ensure prompt, accurate, and empathetic customer interactions, leading to high satisfaction and effective issue resolution during evening shifts.

What are some common challenges faced by evening remote email chat support professionals, and how can they be managed?

Evening Remote Email Chat Support professionals often navigate unique challenges such as managing high volumes of inquiries during peak hours, maintaining clear communication without visual cues, and adapting to varying customer moods after business hours. Successfully managing these challenges requires strong time management skills, resilience under pressure, and proficiency with digital communication tools. Building a routine, utilizing templates for frequent questions, and staying connected with team members through regular updates can help ensure smooth operations and maintain high-quality support.

What are popular job titles related to Evening Remote Email Chat Support jobs in Utah?

For Evening Remote Email Chat Support jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Evening Remote Email Chat Support jobs in Utah look for?

The top searched job categories for Evening Remote Email Chat Support jobs in Utah are:

What cities in Utah are hiring for Evening Remote Email Chat Support jobs?

Cities in Utah with the most Evening Remote Email Chat Support job openings:

Evening Remote Email Chat Support jobs near you
Infographic showing various Evening Remote Email Chat Support job openings in Utah as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Accounting / Accountant - Client & Customer Service

Caselle

Provo, UT • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

At Caselle, we believe great software starts with great service. We're a growing technology company of just over 200 employees based in Provo, Utah, helping local governments and organizations modernize their operations through intuitive, cloud-based solutions. As we continue to expand, we're looking for a Client Service Analyst who's passionate about helping people and thrives in a dynamic, fast-paced environment.
As a Client Service Analyst, you'll be on the front lines of our customer experience - assisting clients by phone, email, and chat to answer questions, troubleshoot issues, and make sure they get the most value out of our software. You'll work closely with our product, engineering, and implementation teams, acting as the bridge between customers and technology. Your goal is to turn every interaction into a positive experience and every problem into a solution.
You'll be the kind of person who enjoys learning new systems, figuring things out, and explaining complex ideas in simple, friendly ways. Whether it's helping a customer resolve a technical challenge, guiding them through new features, or documenting insights that improve our processes, you'll play an important role in shaping how our clients see us - as trusted partners who care about their success.
A few things that will help you succeed in this role:
  • Accounting or bookkeeping experience.
  • Knowledge around financial statements, debits and credits, and full-cycle accounting principles.
  • AP or AR knowledge.
  • 1-3 years of experience in customer service, client support, or help desk roles, ideally in a SaaS or software environment.
  • Excellent verbal and written communication skills - you're clear, empathetic, and professional.
  • A knack for troubleshooting and problem-solving, paired with curiosity and patience.
  • Comfort with technology and a genuine desire to help people succeed with it.
In return, you'll enjoy competitive pay, a comprehensive benefits package (health, dental, vision, PTO, and 401(k)), and flexible hybrid or remote work options. Most importantly, you'll be part of an innovative, collaborative culture where new ideas are encouraged and growth is constant.
If you're ready to build meaningful relationships, grow your technical expertise, and make an impact every day, we'd love to meet you.

Apply