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Remote Shopify Chat Support Jobs in Utah (NOW HIRING)

Veteran Jobs - 2023 Mar 01 - Veterans Resources

$17/hr

The position is fully remote. Background check required. Rotational shifts (Performance based 8 ... The CSR provides support on general inquiries from Veterans on the MDE process and Veteran facing ...

Veteran Jobs - 2023 Mar 01 - Veterans Resources

$14.75 - $20.25/hr

This role is remote, with the following locations excluded: OCONUS, Arizona, California, Colorado ... and chat. Assist members with questions related to their current plan, explain the benefits ...

Zeel

Evening Customer Support (Temp/Perm)

UT · Remote

$20/hr

This is a fully remote position; however, candidates must be physically located within the United ... live chat, and email. Handle escalations with frustrated customers and providers Fulfill and ...

Proofpoint

Staff Product Support Engineer

Draper, UT · On-site +1

... chat and resolve technical support issues in this product area. This may include installing ... Responding to technical support ticket and providing remote support to customers * Working with ...

Proofpoint

Staff Product Support Engineer

Draper, UT · On-site +1

... chat and resolve technical support issues in this product area. This may include installing ... Responding to technical support ticket and providing remote support to customers * Working with ...

Dream Voyages

Social Media Travel Planner

Provo, UT · Remote

Social Media Travel Planner - Remote About the Role We're seeking a Social Media Travel Planner to ... Book seamless journeys via email, chat, and phone with accuracy and enthusiasm * Use social media ...

HireVue Inc

Product Manager | Fully Remote US

Sandy, UT · Remote

... chat-based candidate engagements for over 1200 pioneering customers around the globe. We are ... Support & Collaboration (20%): Provide feature training, answer product questions, and keep the ...

HireVue Inc

Product Manager | Fully Remote US

Sandy, UT · On-site +1

... chat-based candidate engagements for over 1200 pioneering customers around the globe. We are ... Support & Collaboration (20%): Provide feature training, answer product questions, and keep the ...

HireVue Inc

Product Manager | Fully Remote US

Sandy, UT · Remote

... chat-based candidate engagements for over 1200 pioneering customers around the globe. We are ... Support & Collaboration (20%): Provide feature training, answer product questions, and keep the ...

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All JobsRemote Shopify Chat Support JobsRemote Shopify Chat Support Jobs in Utah

Remote Shopify Chat Support information

What is the difference between Remote Shopify Chat Support vs Remote Shopify Customer Service Representative?

AspectRemote Shopify Chat SupportRemote Shopify Customer Service Representative
Primary RoleHandling live chat inquiries related to Shopify storesProviding overall customer support via various channels
Skills & CertificationsKnowledge of Shopify platform, excellent communication skillsCustomer service experience, familiarity with Shopify often preferred
Work EnvironmentOnline, chat-based support within Shopify storesRemote, multi-channel support including chat, email, phone
Industry UsageCommon in e-commerce and retail sectors using ShopifyWidespread across e-commerce, retail, and service industries

While both roles involve supporting Shopify customers remotely, Remote Shopify Chat Support focuses specifically on live chat interactions related to Shopify stores, requiring platform-specific knowledge. In contrast, Remote Shopify Customer Service Representatives handle broader customer inquiries across multiple channels, often with a wider range of issues. Understanding these differences helps job seekers identify the best fit for their skills and career goals.

What are the most commonly searched types of Shopify Chat Support jobs in Utah? The most popular types of Shopify Chat Support jobs in Utah are:
What are popular job titles related to Remote Shopify Chat Support jobs in Utah? For Remote Shopify Chat Support jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Remote Shopify Chat Support jobs in Utah look for? The top searched job categories for Remote Shopify Chat Support jobs in Utah are:
What cities in Utah are hiring for Remote Shopify Chat Support jobs? Cities in Utah with the most Remote Shopify Chat Support job openings:
Remote Shopify Chat Support jobs near you
Remote Customer Service Representative w/ the VA (Phone/Email/Chat)

Remote Customer Service Representative w/ the VA (Phone/Email/Chat)

Veteran Jobs - 2023 Mar 01 - Veterans Resources

Remote

$17/hr

Other

Posted 27 days ago

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

This role requires at least 3 years of customer service or contact center experience.
This job post is for the August new hire class. 


This position is open to CONUS, AK, HI. California is a specifically excluded hiring location.
The position is fully remote.
Background check required.
Rotational shifts (Performance based 8 hours shift will be designated)
The pay for this role is $17 per hour.
This is a W2 position.
Multiple openings are available, with new hire onboardings expected throughout 2026!
Equipment is provided.
Customer Service Agent/Representative - Remote
Work Timing: 4 AM PST to 10:00 PM PST (Monday - Saturday) 8-hour Shift
Note: The first 2 weeks consist of a mandatory training period being held Monday through Friday from 9am EST to 5:30pm EST. Training is conducted via zoom and requires daily on-screen participation in your personal workspace with a strong internet connection. Attendance is mandatory for graduation. Participants MUST always remain on camera for the entirety of training period each day. Professional attire is always expected with no background distractions or interruptions.
Overview:
The Customer Service Agent/Representative (CSR) is a pivotal role within the Contact Center who receives, investigates and resolves customer inquiries originating primarily from phone, but also fax, email, chat and other communications channels. The CSR provides support on general inquiries from Veterans on the MDE process and Veteran facing portal and web pages. The efficient utilization of various software applications is an essential part of this role, including internal and external websites, telephone systems, CRM applications and other resources. The CSR will enter applicable supporting information into systems and web forms on an application via computer. All transactions must be conducted accurately, courteously, and in a timely manner. 
Customer Service Agents may also provide other functions, such as examination scheduling, rescheduling, or information verification. 
Key Tasks 
  •     Answer inbound telephone calls as well as customer inquiries in other channels (email, chat, SMS) as needed in a courteous, timely, and professional manner following established guidelines and policies 
  •     Make outbound calls as necessary based on business needs 
  •     Resolve or escalate customer inquires in a timely manner 
  •     Encourage use of electronic communication with customers 
  •     Accurately documents all customer interactions using Case Management or Customer Relationship Management (CRM) system 
  •     Follow SOPs and policies 
  •     Maintain a high degree of quality with each customer interaction as measured by internal quality monitoring forms and customer satisfaction surveys. 
  •     Follow-up established escalation process for customer inquiries requiring more investigation and/or a higher level of support 
  •     Use frequently asked questions (FAQs) and help look up and provide information to inquiries 
  •     Utilize departmental knowledge bases and training material to answer customer inquiries 
  •     Maintain up-to-date knowledge of policies and procedures as applicable 
  •     Adhere to published schedule according to attendance guidelines 
  •     May be required to work some weekends and holidays 
  •     Perform other duties as assigned 

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