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Remote Shopify Chat Support Jobs in Utah (NOW HIRING)

ACD Direct

Quality Assurance Specialist

Farmington, UT · Remote

$19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Available to assist and monitor Rocket chat and Skype during anticipated heavy call volume times or ... Time management and customer service skills How we will support you? - Remote Work - No commute ...

HireVue Inc

Product Manager | Fully Remote USA

Sandy, UT · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... chat-based candidate engagements for over 1200 pioneering customers around the globe. At Hirevue ... Support teams and customers through training, documentation, and the occasional deep-dive ...

HireVue Inc

Product Manager | Fully Remote USA

Sandy, UT · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... chat-based candidate engagements for over 1200 pioneering customers around the globe. At Hirevue ... Support teams and customers through training, documentation, and the occasional deep-dive ...

HireVue Inc

Product Manager | Fully Remote USA

Sandy, UT · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... chat-based candidate engagements for over 1200 pioneering customers around the globe. At Hirevue ... Support teams and customers through training, documentation, and the occasional deep-dive ...

Verisk

Customer Care Specialist

Lehi, UT · Remote

$16 - $21/hr

This role combines frontline customer interaction, account management support, and revenue ... Provide prompt, professional, and efficient service to customers via phone, email, and chat ...

Caselle

Payroll / Payroll Client Services/CSR

Provo, UT · On-site +1

$56K - $58K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... chat to answer questions, troubleshoot issues, and make sure they get the most value out of our ... support, or help desk roles, ideally in a SaaS or software environment. * Excellent verbal and ...

1-800 Contacts

Customer Success Advocate

Draper, UT · On-site +1

$15 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... call, chat, and interaction. What you'll need * 2-3 years minimum customer service experience ... Ownership of your development with support from leaders dedicated to fostering growth * Bi-annual ...

HCAOA

Overnight Home Health

Salt Lake City, UT · On-site +1

$10.50/hr

  • Medical

  • PTO

TeleDoc- Free Telephone and video chat Medical Care with Medical Discounts -provided free to CNA's ... Possess a valid driver's license and insured automobile This is a remote position. Compensation ...

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Showing results 21-39

All JobsShopify Chat Support JobsRemote Shopify Chat Support JobsRemote Shopify Chat Support Jobs in Utah

Remote Shopify Chat Support information

What is the difference between Remote Shopify Chat Support vs Remote Shopify Customer Service Representative?

AspectRemote Shopify Chat SupportRemote Shopify Customer Service Representative
Primary RoleHandling live chat inquiries related to Shopify storesProviding overall customer support via various channels
Skills & CertificationsKnowledge of Shopify platform, excellent communication skillsCustomer service experience, familiarity with Shopify often preferred
Work EnvironmentOnline, chat-based support within Shopify storesRemote, multi-channel support including chat, email, phone
Industry UsageCommon in e-commerce and retail sectors using ShopifyWidespread across e-commerce, retail, and service industries

While both roles involve supporting Shopify customers remotely, Remote Shopify Chat Support focuses specifically on live chat interactions related to Shopify stores, requiring platform-specific knowledge. In contrast, Remote Shopify Customer Service Representatives handle broader customer inquiries across multiple channels, often with a wider range of issues. Understanding these differences helps job seekers identify the best fit for their skills and career goals.

What are the most commonly searched types of Shopify Chat Support jobs in Utah?

The most popular types of Shopify Chat Support jobs in Utah are:

What are popular job titles related to Remote Shopify Chat Support jobs in Utah?

For Remote Shopify Chat Support jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Remote Shopify Chat Support jobs in Utah look for?

The top searched job categories for Remote Shopify Chat Support jobs in Utah are:

What cities in Utah are hiring for Remote Shopify Chat Support jobs?

Cities in Utah with the most Remote Shopify Chat Support job openings:

Remote Shopify Chat Support jobs near you

Quality Assurance Specialist

ACD Direct

Farmington, UT • Remote

$19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Quality Assurance Specialist - Remote


What do we do?

ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD's heartbeat and competitive edge is powered by our people. Our company has grown from providing routine call center services to providing high-level, full-scale donor support resources and products. Our proprietary scripting engine, web forms and custom-built reporting enable clients to successfully conduct large-scale fundraising campaigns with accuracy and creativity.


Summary:
The QA Specialist II is responsible for assisting the Contact Center QA Manager in ensuring that the Contact Center's Quality Assurance is being performed per company guidelines and client expectations.


What will you do?


  • Conduct client calibration calls.

  • Monitor and audit agent calls to provide trends and lessons learned to both agents and operations

  • They provide the QA Supervisor with data on the status of the operation's quality assurance.

  • Serve as a Subject Matter Expert (SME) for contact center standard operating policies and

  • Act as a point of contact for the support staff to assist with questions with workflows and projects, and handle escalated customer/member calls from support staff (escalated Supervisor calls) for

  • Responsible for updating client logs and coordinating training for Quality Assurance team and ensuring compliance for weekly QA feedbacks.

  • Respond to QA issues via ticket and/or emails with urgency and immediacy.

  • Available to assist and monitor Rocket chat and Skype during anticipated heavy call volume times or as needed by CRMs and CC Management.

  • Support the various ticket teams and staff team as needed, and act as a backup when members of the team are absent.

  • Cross-train in the day-to-day call center skills, tasks, and projects.

  • Perform any additional duties assigned to them.


What does it take?

  • Must be able to work evening and weekends (Friday, Saturday and Sunday) No exceptions.

  • 1+ year experience working in a virtual contact center environment.

  • Knowledgeable in Microsoft Office products (Excel, Word, Outlook).

  • Time management and customer service skills


How we will support you?

- Remote Work - No commute time to the office

- Equipment Provided:

  • Laptop
  • Headset
  • Monthly Internet Stipend

- Benefits:

  • Medical/Vision and Dental Insurance
  • Flexible Spending Account / Health Savings Account
  • Personal Accident Insurance
  • 401(k)/Roth with matching
  • Tiered PTO based upon length of employment
  • Discounts & Life Services offered through Optum EAP

- Team Environment - The opportunity to work with a great team who strives for excellence, where the average tenure is well over 6 years. (Not bad for a company who has been in business for 20 years!)

**ACD Direct, Inc. is an equal opportunity employer and values diversity. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on any status protected under federal, state, or local law.

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