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Evening Outbound Customer Service Jobs (NOW HIRING)

Ver-A-Fast

Remote Customer Service Agent

Rocky River, OH · On-site +1

$14.50 - $19.25/hr

We offer a variety of opportunities, but currently we are contracting for inbound customer service and outbound customer service calls. Flexible day, evening and weekend shifts available. Agents need ...

Ver-A-Fast

$14.25 - $19.25/hr

We offer a variety of opportunities, but currently we are contracting for inbound customer service and outbound customer service calls. Flexible day, evening and weekend shifts available. Agents need ...

Ver-A-Fast

Remote Customer Service Agent

$15.75 - $21.25/hr

We offer a variety of opportunities, but currently we are contracting for inbound customer service and outbound customer service calls. Flexible day, evening and weekend shifts available. Agents need ...

Ver-A-Fast

Remote Customer Service Agent

Rocky River, OH · Remote

$14.50 - $19.25/hr

We offer a variety of opportunities, but currently we are contracting for inbound customer service and outbound customer service calls. Flexible day, evening and weekend shifts available. Agents need ...

Ver-A-Fast

$14.25 - $19.25/hr

We offer a variety of opportunities, but currently we are contracting for inbound customer service and outbound customer service calls. Flexible day, evening and weekend shifts available. Agents need ...

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All JobsEvening Outbound Customer Service Jobs

Evening Outbound Customer Service information

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$10

$18

$26

How much do evening outbound customer service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for evening outbound customer service in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Evening Outbound Customer Service vs Evening Inbound Customer Service?

AspectEvening Outbound Customer ServiceEvening Inbound Customer Service
Primary RoleMaking outbound calls to customers, promoting products, or resolving issues proactively.Handling incoming customer calls, providing support, and answering inquiries.
Work EnvironmentCall centers or remote settings during evening hours.Call centers or remote settings during evening hours.
Required SkillsCommunication, persuasion, problem-solving.Communication, active listening, problem-solving.
Common CertificationsCustomer service training, communication skills.Customer service training, communication skills.

Both roles involve customer interaction during evening hours and require strong communication skills. The main difference is that outbound customer service focuses on making calls to customers, while inbound customer service handles incoming calls. Understanding these distinctions can help job seekers choose the role that best fits their skills and preferences.

What cities are hiring for Evening Outbound Customer Service jobs? Cities with the most Evening Outbound Customer Service job openings:
What are the most commonly searched types of Outbound Customer Service jobs? The most popular types of Outbound Customer Service jobs are:
Evening Outbound Customer Service jobs near you

Outbound Customer Care Representative

All-Star Heating & Air Conditioning Inc

Knoxville, TN • On-site

$17 - $40/hr

Other

Medical, PTO

Re-posted 7 days ago

Job description

Benefits:
  • Bonus based on performance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
All-Star Heating & Air Conditioning is one of Knoxville's fastest-growing residential HVAC companies, built on a reputation for exceptional service, responsiveness, and doing right by our customers. We are looking for a motivated, organized, and people-first Outbound Customer Care Representative to join our internal customer contact team and help us stay connected with the homeowners we've had the privilege of serving.
About the role
As our Outbound Customer Care Representative, you will be the proactive voice of All-Star - reaching out to our existing customer base to schedule seasonal tune-ups, renew maintenance agreements, follow up on open service inquiries, and ensure every homeowner feels taken care of between visits. This is not a cold-calling role. Every person you contact is already an All-Star customer. Your job is to strengthen those relationships, keep our schedule full, and surface opportunities for our service team.
What you'll do
  • Make outbound calls daily to existing customers to schedule maintenance tune-ups and seasonal service visits
  • Reach out to customers with expiring or lapsed maintenance agreements and re-enroll them using a structured, consultative script
  • Contact customers who have aging systems (10+ years) to offer a complimentary diagnostic or priority scheduling opportunity
  • Log every call, outcome, and follow-up action accurately in our service software (SERA) to ensure nothing falls through the cracks
  • Coordinate with the office team to ensure scheduled appointments align with technician availability and routing
  • Track and report your weekly call activity: calls made, contacts reached, appointments set, and agreements enrolled
  • Represent the All-Star brand with professionalism, warmth, and a genuine desire to help homeowners
What we're looking for
  • Minimum 1 year of outbound call center or telephone-based customer service experience required
  • Calling past customers
  • Exceptional organizational skills - you can manage a call list, track outcomes, prioritize follow-ups, and never let a lead go cold
  • Confident, clear, and friendly phone presence with the ability to build rapport quickly
  • Experience working with CRM or service management software; ability to learn new systems quickly
  • Comfortable working from scripts while also adapting naturally to each conversation
  • Strong attention to detail - accurate data entry and consistent note-taking are non-negotiable in this role
  • Self-motivated with the ability to maintain high call volume and positive energy throughout the day
  • Team-oriented and willing to collaborate closely with office staff, technicians, and the field supervisor
  • Prior experience in a home services, HVAC, or trades-adjacent industry is a plus but not required
What we offer
  • Competitive hourly pay commensurate with experience
  • Performance bonus tied to appointments set and maintenance agreements enrolled
  • Paid time off and company holidays
  • A supportive, close-knit team environment where your work has a direct and visible impact
  • Opportunities for growth as the company scales - we promote from within

Compensation: $17.00 - $40.00 per hour
There are many exciting options for a career in HVACR waiting to be explored
If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!

Apply