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Evening Operational Efficiency Jobs (NOW HIRING)

Chick-fil-A

PM Operations Manager

Hickory, NC

Position Summary The PM Operations Manager is responsible for overseeing all aspects of Chick-fil-A's evening operations, ensuring excellent service, team performance, and operational efficiency. You ...

Chick-fil-A

PM Operations Manager

Hickory, NC · On-site

Position Summary The PM Operations Manager is responsible for overseeing all aspects of Chick-fil-A's evening operations, ensuring excellent service, team performance, and operational efficiency. You ...

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How much do evening operational efficiency jobs pay per year?

As of Jul 7, 2026, the average yearly pay for evening operational efficiency in the United States is $89,520.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $109,500.00 per year, depending on experience, location, and employer.
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PM Operations Manager

PM Operations Manager

Chick-fil-A

Hickory, NC

Full-time

Medical, PTO

Posted 28 days ago

Chick-fil-A rating

6.3

Company rating: 6.3 out of 10

Based on 7,526 frontline employees who took The Breakroom Quiz

13th of 104 rated fast food restaurants

Job description

About Chick-fil-A

At Chick-fil-A, we're not just in the chicken business - we're in the people business. Our goal is to serve freshly prepared food, provide exceptional service, and positively influence everyone we encounter. As a PM Operations Manager, you will play a key leadership role in maintaining these standards during our critical evening hours.

Position Summary

The PM Operations Manager is responsible for overseeing all aspects of Chick-fil-A's evening operations, ensuring excellent service, team performance, and operational efficiency. You will lead by example, managing a team of 20+ during peak hours, solving problems on the fly, and driving a culture of hospitality and excellence.

Key Responsibilities
  • Lead and supervise all front-of-house and back-of-house evening operations
  • Ensure high standards for food quality, speed of service, cleanliness, and guest experience
  • Manage labor and food costs during PM hours to align with daily and weekly goals
  • Coach, mentor, and develop team leaders and team members through active feedback and performance evaluations
  • Ensure all safety, sanitation, and health protocols are followed
  • Communicate effectively with AM leaders to ensure smooth shift transitions
  • Execute nightly closing procedures and reporting
  • Handle customer complaints or incidents with professionalism and urgency
Qualifications
  • 2+ years of leadership experience in restaurant, hospitality, or retail operations (Chick-fil-A experience preferred but not required)
  • Proven ability to manage teams in a fast-paced, high-volume environment
  • Experience in leading and developing people
  • Strong organizational, interpersonal, and problem-solving skills
  • Passion for servant leadership and team development
  • Available to work evenings and Saturdays (closed on Sundays)
  • Must be 18 years or older
What We Offer
  • Competitive salary or hourly pay based on experience
  • Performance-based bonuses
  • Health benefits and paid time off
  • Leadership development and advancement opportunities
  • A positive, people-first culture

Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Education:no requirementsEmployment Type: FULL_TIME

What Chick-fil-A employees say

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About Chick-fil-A

Sourced by ZipRecruiter

Chick-fil-A, based in Atlanta, GA, US, is a well-known company in the quick-service restaurant industry. The company's official website is chick-fil-a.com. Chick-fil-A specializes in freshly prepared chicken sandwiches and other delicious chicken meals. It was founded by Truett Cathy in 1946, initially as a diner named 'The Dwarf Grill'. In 1967, the first Chick-fil-A restaurant was established. Today, Chick-fil-A operates more than 2,400 restaurants across the U.S. The core values of the company include integrity, excellence, continuous improvement, and caring. The mission of Chick-fil-A is to "Be America's best quick-service restaurant." The company prides itself on providing high-quality food and service, fostering a positive dining experience, and giving back to the communities they serve. Notable achievements include pioneering in-mall fast food and introducing the original boneless chicken sandwich.

Industry

Restaurants, food services and drinking places and traveler accommodation

Company size

5,001 - 10,000 Employees

Headquarters location

Atlanta, GA, US

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