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Etrm Application Support Analyst Jobs (NOW HIRING)

BravoTech

Application Support Analyst

Irving, TX · On-site +1

Application Support Analyst Location: Irving, TX | Friday Remote Job Type: Full-Time | Direct Hire Relocation: Available for non-local candidates Interview: Virtual Role Overview We are looking for ...

Sierra ITS

Application Support Analyst

Lake Fork, IL · On-site

$42/hr

Application Support Analyst Technology - It comes naturally to you, and you quickly become an expert on whatever you get your hands on. Sierra ITS has been asked by the nation's top company in its ...

nLeague

Application Support Analyst

Hartford, CT · On-site

Application Support Analyst Client: CT OEC Location: 450 Columbus Blvd Hartford, Connecticut 06103 Duration: 10+ Months (On-Site) Ther Office of Early Childhood is seeking a Application Support ...

fairbanksmorse

Application Support Analyst

Morse, WI · On-site

Application Support Analyst Location: Beloit, WI or Cincinnati, OH (prefer onsite, remote possible) Employment Type: Full-Time Department: Information Technology Position Summary The Application ...

KWI

Application Support Analyst

Melville, NY · On-site

$25/hr

As an Application Support Analyst, you will be responsible for supporting our clients as they navigate and utilize our Back Office Merchandising System, Ecommerce Platform, CRM Platform, and myriad ...

Exxon Mobil

ETRM System Analyst

Spring, TX · On-site

Daily application support for Allegro (incident triage, troubleshooting, root cause analysis ... Basic knowledge of C# and .NET * Allegro/ETRM application experience (config, performance ...

NARFE

Application Support Analyst

Alexandria, VA · On-site

DESCRIPTION The Application Support Analyst will be a specialist with Association Management Software (AMS) and will work with staff, members and vendors to ensure database effectiveness and ...

ExxonMobil

ETRM System Analyst

Spring, TX · On-site

Daily application support for Allegro (incident triage, troubleshooting, root cause analysis ... Basic knowledge of C# and .NET * Allegro/ETRM application experience (config, performance ...

33Floors

Application Support Analyst

Charlotte, NC · On-site

$50K/yr

Application Support Analyst Internal Title: Analyst, Support Location: Charlotte, NC Type: Full-Time, Salaried Salary: $50,000.00 per year and up, DOE About the Company Founded in 2011, 33Floors is ...

33Floors

Application Support Analyst

Charlotte, NC · On-site

$50K/yr

Application Support Analyst Internal Title:Analyst, Support Location: Charlotte, NC Type: Full-Time, Salaried Salary: $50,000.00 per year and up, DOE About the Company Founded in 2011, 33Floors is ...

33Floors

Application Support Analyst

Charlotte, NC · On-site

$50K/yr

Application Support Analyst Internal Title: Analyst, Support Location: Charlotte, NC Type: Full-Time, Salaried Salary: $50,000.00 per year and up, DOE About the Company Founded in 2011, 33Floors is ...

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Etrm Application Support Analyst information

See salary details

$15

$39

$70

How much do etrm application support analyst jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for etrm application support analyst in the United States is $39.30, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $44.71 per hour, depending on experience, location, and employer.

What is the difference between Etrm Application Support Analyst vs Etrm Developer?

AspectEtrm Application Support AnalystEtrm Developer
Primary RoleProvides technical support, troubleshooting, and maintenance for ETRM systemsDesigns, develops, and customizes ETRM software solutions
Skills & CertificationsKnowledge of ETRM platforms, troubleshooting skills, relevant certificationsProgramming skills, software development certifications, ETRM platform knowledge
Work EnvironmentSupport teams, client sites, operational settingsDevelopment teams, IT departments, project environments

While both roles work with ETRM systems, the Etrm Application Support Analyst focuses on maintaining and troubleshooting existing systems, whereas the Etrm Developer is involved in creating and customizing ETRM solutions. The support analyst ensures system stability, while the developer drives system enhancements and new features.

What are popular job titles related to Etrm Application Support Analyst jobs?

For Etrm Application Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Etrm Application Support Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $81,744 per year, or $39.3 per hour.

Application Support Analyst

Irving, TX • On-site, Remote

BravoTech
Recruiting and Staffing Services • 201 - 500 employees
Learn more about BravoTechexternal

Full-time

Re-posted 2 days ago

Key responsibilities

  • Provide Level 1 and Level 2 application support for enterprise business applications.

  • Monitor production systems, troubleshoot application issues, and manage incidents using ServiceNow.

  • Support enterprise applications, analyze user issues, and assist with application testing and deployments.

Job description


Application Support Analyst
Location: Irving, TX | Friday Remote
Job Type: Full-Time | Direct Hire
Relocation: Available for non-local candidates
Interview: Virtual
Role Overview
We are looking for an experienced Application Support Analyst to provide L1/L2 production support for critical business applications. The primary focus will be Salesforce and/or Sterling OMS, troubleshooting production issues, managing ServiceNow tickets, and working with IT and business teams to maintain reliable operations.
Key Responsibilities
  • Provide L1/L2 production application support, primarily for Salesforce and/or Sterling OMS.
  • Troubleshoot and resolve application, order, status, and integration issues.
  • Manage and resolve ServiceNow/ITSM tickets within required SLAs.
  • Investigate issues such as failed orders, stuck orders, exception statuses, and system integrations.
  • Perform ticket analysis, document resolutions, and escalate complex issues to L3 when necessary.
  • Work with IT, business, onshore, and offshore teams to resolve production issues.
  • Support related platforms such as BY WMS, iSeries, and Boomi.
  • Identify recurring issues and recommend process or system improvements.
Must-Have Qualifications
  • 3-4+ years of hands-on Application, Systems, or Technical Support experience.
  • Hands-on L2 production support experience with Salesforce OR Sterling OMS - REQUIRED.
  • Must have personally diagnosed and resolved production issues, not simply routed or escalated tickets.
  • Experience troubleshooting:
    • Customer accounts and order management
    • Order failures and stuck orders
    • Exception/status issues
    • Application and integration issues
    • APIs or system integrations
  • ServiceNow or similar ITSM experience for ticket management and incident resolution.
  • Experience supporting 100+ users in remote and/or local environments.
  • Strong troubleshooting and problem-solving skills.
  • Strong communication and customer-service skills.
  • Ability to manage multiple tickets, priorities, and deadlines.
  • USC/GC work authorization required.
Salesforce Experience - Required Detail
Candidates with Salesforce experience must be able to explain:
  • What types of L2 Salesforce tickets they personally handled.
  • Experience with customer accounts and order management.
  • Examples of resolving failed, stuck, or exception orders.
  • Experience troubleshooting Boomi, API, or other integration issues.
  • How they diagnosed and resolved issues rather than simply escalating them.
  • Approximate ticket volume and type of Salesforce support provided.
SQL / SSMS Experience
  • Experience with SQL/SSMS is strongly preferred.
  • Candidates should be able to explain:
    • Where they used SQL/SSMS.
    • What they used it for.
    • Types of queries they performed.
    • Examples of data troubleshooting or validation they handled.
Preferred Qualifications
  • Bachelor's degree in a technical field.
  • Distribution or supply-chain industry experience.
  • Experience with BY WMS, iSeries, or Boomi.
  • Knowledge of APIs, log analysis, system integrations, data troubleshooting, or system configuration.
  • Experience working in environments with onshore/offshore support teams.

IND123
Meet Your Recruiter
Khalid Vaani
About Irving, TX
Discover exciting job opportunities in the vibrant city of Irving, Texas! Known for its diverse community and thriving economy, Irving offers endless possibilities for career growth and development. With its close proximity to Dallas Fort Worth International Airport, major corporations, and charming neighborhoods like Las Colinas, Irving is the perfect place to advance your career. Explore job listings in this bustling city and be part of the dynamic energy that surrounds attractions like the Toyota Music Factory, the Irving Arts Center, and the Mustangs of Las Colinas sculpture. Embrace the blend of Texan hospitality and cosmopolitan flair that makes Irving a truly exceptional place to work and live. Take the next step in your career journey and find your perfect match in Irving, Texas!

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