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Etrm Application Support Analyst Jobs (NOW HIRING)

BravoTech

Application Support Analyst

Irving, TX · On-site

The Application Support Analyst will be responsible for production support service to users of applications within the business and enabling needed business processes to be successful. The Analyst ...

DPR Construction

Application Support Analyst

Tampa, FL · On-site +1

Job Summary The Service Desk Analyst Level 2 provides technical and application support to internal employees across the organization. This role supports both end-user technology and enterprise ...

Infosys

Application Support Analyst

Manhattan, NY · On-site

... of application support for our client using various monitoring tools to perform fault analysis, failure avoidance and diagnosis and resolution for any impacting issues in a distributed environment ...

New

InstantServe LLC

Application Support Analyst

CT · On-site

Ther Office of Early Childhood is seeking a Application Support Analyst to provide end-user support, assist technical analysts, and support ongoing enhancements to our current portals built on the ...

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Etrm Application Support Analyst information

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$15

$39

$70

How much do etrm application support analyst jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for etrm application support analyst in the United States is $39.30, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $44.71 per hour, depending on experience, location, and employer.

What is the difference between Etrm Application Support Analyst vs Etrm Developer?

AspectEtrm Application Support AnalystEtrm Developer
Primary RoleProvides technical support, troubleshooting, and maintenance for ETRM systemsDesigns, develops, and customizes ETRM software solutions
Skills & CertificationsKnowledge of ETRM platforms, troubleshooting skills, relevant certificationsProgramming skills, software development certifications, ETRM platform knowledge
Work EnvironmentSupport teams, client sites, operational settingsDevelopment teams, IT departments, project environments

While both roles work with ETRM systems, the Etrm Application Support Analyst focuses on maintaining and troubleshooting existing systems, whereas the Etrm Developer is involved in creating and customizing ETRM solutions. The support analyst ensures system stability, while the developer drives system enhancements and new features.

Infographic showing various Etrm Application Support Analyst job openings in the United States as of June 2026, with employment types broken down into 74% Full Time, 21% Part Time, and 5% Contract. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $81,744 per year, or $39.3 per hour.
Application Support Analyst

Application Support Analyst

BravoTech

Irving, TX • On-site

Full-time

Posted 27 days ago

Job description

Job Description
The Application Support Analyst will be responsible for production support service to users of applications within the business and enabling needed business processes to be successful. The Analyst will be a key production resource supporting BY WMS system. This position is responsible for providing the highest quality application production support to business partners. The primary duty is to handle ITSM, ServiceNow tickets, incoming queries, tickets, and help with requests from end users. The candidate will be responsible for taking detailed notes of the problem the user is experiencing, determining steps they can take to resolve the issue, and managing the flow of incoming incidents/requests, SLA, and best practices.
Essential Tasks
  • Work with the Onshore and Offshore team members to track the work on a daily/weekly basis.
  • Come with experience in Production Support and share ideas on areas of improvement.
  • Good knowledge of working with Service Now, reporting via Service Now.
  • Ensuring the incidents and Service requests are addressed within the defined SLA's.
  • Receives and handles incoming issues for applications following agreed procedures.
  • Provides application production support for core applications that support the business including BY WMS, iSeries, Salesforce, Boomi, etc.
  • Logs incidents and service requests and maintains relevant records.
  • Identifies and classifies incident types and service interruptions.
  • Records incidents cataloging them by symptoms and resolution.
  • Acts under guidance to record and track reliability data for our services.
  • Escalates complex or unresolved incidents to Level 3 Application support.
  • Systematically interprets user problems and identifies solutions and possible side effects.
  • During change, acts systematically to respond to the day-by-day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements.
  • Maintains records, informs users about the process, and advises relevant persons of actions taken.
  • Provides first line investigation, triage and diagnosis and promptly allocates unresolved issues as appropriate.

Responsibilities
  • Support, monitor, test and troubleshoot user and system related application and software productions problems. Escalates as appropriate.
  • Performs daily ticket analysis and maintenance. Follows up on requests and annotates tickets as appropriate with progress and status. Ensure the requestor stays informed.
  • Responsible for communicating, promoting, and adhering to IT standard operating procedures (SOP).
  • Analyze user needs, problem-solving and reach acceptable solutions.
  • Identify gaps in systems and processes that would cause incorrect data and performance issues.
  • Provide Level 1/2 support for the platform and applications, escalate issues according to guidelines, and track to resolution.
  • Ability to be flexible and quickly adapt to a changing and fast-growing environment.
  • Always maintains a high level of system support and client satisfaction to end-users.
  • Champion the adoption of self-service analytic tools and reporting environments

General Attributes
  • Must be detail oriented, organized, service oriented and responsible.
  • Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  • Understanding the implication of new information for both current and future problem-solving and decision-making.
  • Able to motivate themselves and a team to work together in the most efficient manner.
  • Able to perform effectively with supervision, either independently or as a team member.
  • Comprehensive knowledge of supported applications and improving processes.
  • Able to maintain confidentiality of information and systems.
  • Must be available and willing to work on weekends and holidays as we determine are necessary or desirable to meet business needs.
  • Excellent interpersonal, written, and oral communication skills required.
  • Strong customer service, presentation skills and require a high level of adaptability.
  • Able to execute other duties as assigned.

Minimum Qualifications
Education
  • Bachelor's degree in relevant technical field preferred.

Professional Experience/Competencies
  • 3 - 4 years of Applications/system/technical support experience related to hands-on practices and processes
  • Experience with industries such as distribution and supply chain preferred.
  • Strong troubleshooting/problem solving skills.
  • Professional communication and customer service skills, both written and oral, are a must.
  • Strong organizational skills with a keen ability to prioritize and multi-task.
  • 3+ years of experience with supporting users, remote and local, in an environment with more than 100 users.
  • Ability to focus on issues and collaborate with IT & business partners.

Meet Your Recruiter
Hailey Pacha
Text me about this job - 972-419-1627
Please include your name and Job Title in your Text.
Thanks!
  • 972-419-1627
  • hpacha@bravotech.com

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