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Eta Agent Jobs (NOW HIRING)

Amgen SA

Senior Director Engineering

Thousand Oaks, CA · On-site

A Key element of this role will be to drive the Evolution of the ETA organization to develop new capabilities to address the changing technical landscape and to act as leader and change agent amongst ...

Amgen

Senior Director Engineering

Thousand Oaks, CA

A Key element of this role will be to drive the Evolution of the ETA organization to develop new capabilities to address the changing technical landscape and to act as leader and change agent amongst ...

CMA CGM

Customs Brokerage Agent

Miami, FL · On-site

$48K - $55K/yr

Prioritize shipments based on ETA or other factors * Process customs bonds as needed * Process steel licenses as needed * Communicate entry release * Ensure each file is invoiced correctly * Help ...

CMA CGM

Customs Brokerage Agent

Miami, FL · On-site

$48K - $55K/yr

Prioritize shipments based on ETA or other factors * Process customs bonds as needed * Process steel licenses as needed * Communicate entry release * Ensure each file is invoiced correctly * Help ...

CMA CGM

Customs Brokerage Agent

Miami, FL · On-site

$48K - $55K/yr

Prioritize shipments based on ETA or other factors * Process customs bonds as needed * Process steel licenses as needed * Communicate entry release * Ensure each file is invoiced correctly * Help ...

NGL International. LLC

Export Specialist

Vista, CA · On-site

$27/hr

The Booking Agent works with the shippers to ensure that all the necessary documentation for ... Experience in UPS Click and Ship, Electronic Transportation Acquisition (ETA), the Freight ...

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Showing results 21-40

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Eta Agent information

See salary details

$39.5K

$56K

$75.5K

How much do eta agent jobs pay per year?

As of Sep 15, 2026, the average yearly pay for eta agent in the United States is $56,008.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $68,000.00 per year, depending on experience, location, and employer.

What is an ETA agent?

ETA Agents, or Electronic Travel Authorization Agents, are professionals who assist travelers with obtaining electronic travel authorizations required to enter certain countries. They help applicants fill out the necessary forms online, provide guidance on eligibility requirements, and ensure that all information is submitted correctly to avoid delays or rejections. ETA Agents may also track the status of applications and offer support if additional documentation is needed. Their expertise helps make the travel authorization process smoother and more efficient for clients.

What are the key skills and qualifications needed to thrive as an ETA agent, and why are they important?

To thrive as an ETA (Electronic Travel Authorization) Agent, you need a solid understanding of immigration procedures, documentation requirements, and attention to detail, usually supported by relevant training or experience in travel or visa processing. Familiarity with visa management systems, government portals, and document verification tools is typically required. Excellent communication, problem-solving, and customer service skills help an ETA Agent effectively assist applicants and handle complex situations. These skills ensure efficient, compliant processing and a positive experience for travelers seeking entry authorization.

What are the main challenges ETA agents face when managing high call volumes, and how can they effectively handle them?

Eta Agents often experience periods of high call volumes, especially during peak travel times or service disruptions. Managing these can be challenging, as it requires maintaining accuracy and empathy while working under pressure. Effective strategies include using call management software, prioritizing urgent inquiries, and collaborating closely with team members to ensure consistent and timely communication. Regular training in stress management and customer service skills also helps Eta Agents deliver quality support, even during busy periods.

What is the difference between Eta Agent vs Customer Service Representative?

AspectEta AgentCustomer Service Representative
Required CredentialsHigh school diploma, relevant certificationsHigh school diploma, customer service training
Work EnvironmentLogistics centers, transportation hubsCall centers, retail, office settings
Industry UsageLogistics, freight, transportationRetail, telecommunications, service sectors
Common Search IntentLogistics, freight, transportation jobsCustomer support, call center jobs

Eta Agents typically work in logistics and transportation environments, focusing on freight handling and shipping processes. Customer Service Representatives work mainly in call centers or retail settings, handling customer inquiries and support. While both roles require communication skills, Eta Agents are more specialized in logistics operations, whereas Customer Service Reps focus on customer interaction across various industries.

What job categories do people searching Eta Agent jobs look for?

The top searched job categories for Eta Agent jobs are:

Infographic showing various Eta Agent job openings in the United States as of September 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 71% Physical, 2% Hybrid, and 27% Remote job distribution, with an average salary of $56,008 per year, or $26.9 per hour.

Relationship Manager, ISO Channel

Anaheim, CA • On-site

Quantum Electronic Payments
51 - 200 employees
Learn more about Quantum Electronic Paymentsexternal

$60K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 5 days ago

Job description

Unlock Your Potential with Quantum ePay® We're a growing fintech company focused on delivering innovative payment processing solutions and merchant technology that helps businesses lower costs, earn more, and operate with confidence.
We are seeking an experienced and highly motivated Relationship Manager to support and grow our Independent Sales Organization (ISO) and Agent Partner Channel. This role will serve as the primary point of contact for a portfolio of ISO partners across low, medium, high-risk, and specialty merchant verticals, helping partners maximize production, navigate complex risk scenarios, and deliver exceptional merchant experiences.
The ideal candidate combines relationship-building expertise with a strong understanding of payment processing, underwriting, risk management, merchant onboarding, and portfolio development. This individual will work cross-functionally with Sales, Risk, Underwriting, Operations, Product, and Customer Support teams to ensure partner success and long-term growth.
Key Responsibilities
Partner Relationship Management
  • Serve as the primary relationship owner for assigned ISO and Agent partners.
  • Build trusted relationships with principals, sales leaders, and operational contacts.
  • Conduct regular business reviews focused on portfolio growth, merchant retention, and risk performance.
  • Act as the voice of the partner internally, advocating for solutions that improve partner and merchant outcomes.

Portfolio Growth & Revenue Development
  • Drive incremental processing volume and revenue growth within assigned portfolios.
  • Identify cross-sell opportunities across payment products, value-added services, technology solutions, and specialty processing programs.
  • Support partner recruiting, expansion initiatives, and strategic growth plans.
  • Collaborate with Business Development teams on new partner acquisitions and onboarding.

Risk, Underwriting & Operations Support
  • Guide partners through underwriting requirements across all risk categories.
  • Assist with complex merchant approvals, exception requests, and escalation management.
  • Coordinate with Risk and Compliance teams regarding fraud trends, chargebacks, reserves, monitoring programs, and account reviews.
  • Educate partners on risk mitigation best practices and processing guidelines.

Partner Enablement
  • Deliver ongoing training on products, programs, systems, and market opportunities.
  • Support partner adoption of CRM, boarding, reporting, and portfolio management tools.
  • Develop presentations, business cases, and performance reports to help partners increase production.

Escalations & Service Excellence
  • Own partner escalations from initiation through resolution.
  • Coordinate with Customer Support, Operations, Risk, Finance, and Technical teams to resolve merchant issues efficiently.
  • Maintain a high level of satisfaction across both partner and merchant relationships.

Required Qualifications
  • 3+ years of experience in merchant services, payments, fintech, or financial services.
  • Experience supporting ISO, Agent, ISV, or referral partner channels.
  • Strong understanding of payment processing, underwriting, risk management, chargebacks, and merchant onboarding.
  • Exceptional relationship-building and account management skills.
  • Strong analytical and problem-solving abilities.
  • Excellent verbal, written, and presentation communication skills.
  • Proficiency with CRM platforms such as Salesforce, HubSpot, or similar.

Preferred Qualifications
  • Experience supporting high-risk or specialty merchant verticals.
  • Knowledge of card processing networks, sponsor banks, and payment regulations.
  • Understanding of ACH, alternative payment methods, eCommerce gateways, and POS solutions.
  • Payments industry certifications (ETA CPP or equivalent).

Location: This role requires the employee to work fully onsite at our Anaheim Hills location.
Salary:
This role includes a competitive base salary as part of a total compensation package, in addition to a full range of medical, dental, retirement planning, and other benefits.
  • Base salary range: $50,000 - $90,000

Why Work Here?
  • Awarded Top Workplace of Orange County by the OC Register
  • New state of the art, open-concept facility with stand-up desks, balance boards, stationary bikes and more!
  • Work hard, play hard culture!
  • Monthly Beer Socials and BBQs!
  • Proven "promote from within" mentality!
  • Benefit offerings:
    • Medical, dental, vision, acupuncture and chiropractic
    • 401k Safe Harbor; 100% employer match processed semi-monthly, up to 4.5%

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