ZipRecruiter

Log In

1

Ess Tech Support Jobs (NOW HIRING)

ESS

ESS Certified Nursing Assistant

Chesterfield, SC · On-site

Proficiency in keyboarding, file management, and modern technology platforms (Google Workspace ... support staff. Over the last 23 years, we have innovated education staffing to provide dynamic ...

Nwis

IT Support Services

Arlington, VA · On-site

$77K - $163K/yr

... and IT support operations to be a member of the IT support services desk in the customer ... ESS-3612 Salary & Benefits The salary associated with this position ($77,000-$163,000) is ...

Nightwing

IT Support Services

Arlington, VA · On-site

$77K - $163K/yr

... and IT support operations to be a member of the IT support services desk in the customer ... ESS-3612 Salary & Benefits The salary associated with this position ($77,000-$163,000) is ...

Nightwing

IT Support Services

Arlington, VA · On-site

$77K - $163K/yr

... and IT support operations to be a member of the IT support services desk in the customer ... ESS-3612 Salary & Benefits The salary associated with this position ($77,000-$163,000) is ...

Nwis

IT Support Services

Arlington, VA · On-site

$77K - $163K/yr

... and IT support operations to be a member of the IT support services desk in the customer ... ESS-3612 Salary & Benefits The salary associated with this position ($77,000-$163,000) is ...

Versar Global Solutions

IT Department Versar Global Solutions, Inc. (VGS) is actively seeking a skilled and experienced HBSS (ESS) / ACAS Administrator to fulfill an essential role in providing IT support for the United ...

ITC Federal, Inc

ESS Administrator

New London, CT · On-site

... and IT solutions to solve mission-critical problems supporting the US government. The ESS ... Administrator provides frontline (Tier I) support for the electronic security systems that protect ...

next page

Showing results 1-20

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsEss Tech Support Jobs

Ess Tech Support information

See salary details

$27K

$43.5K

$66K

How much do ess tech support jobs pay per year?

As of Sep 10, 2026, the average yearly pay for ess tech support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What does an Ess Tech Support do?

An ESS Tech Support professional provides technical assistance and support for Enterprise Storage Solutions (ESS) systems. They troubleshoot hardware and software issues, assist with system installations, and help users resolve problems related to storage devices and data management. Their role often includes monitoring system performance, performing regular maintenance, and ensuring data security. They also work closely with IT teams and vendors to implement updates and upgrades, making sure that the storage infrastructure runs efficiently.

What are the key skills and qualifications needed to thrive as an Ess Tech Support?

To thrive as an ESS Tech Support specialist, you need strong troubleshooting abilities, knowledge of computer hardware and software, and often a relevant degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and diffuse stressful situations. These competencies ensure timely and accurate technical support, leading to increased user satisfaction and system reliability.

How does an Ess Tech Support typically collaborate with other departments to resolve technical issues?

As an Ess Tech Support professional, you will frequently interact with teams such as engineering, product management, and customer service to resolve complex technical issues. Collaboration often involves gathering detailed information from users, escalating unresolved problems to higher-level technical staff, and communicating updates to both customers and internal stakeholders. This cross-functional teamwork ensures that technical challenges are addressed efficiently and that solutions are aligned with business needs. Building strong relationships and maintaining clear communication channels with other departments is essential for success in this role.

What is the difference between Ess Tech Support vs IT Support Specialist?

AspectEss Tech SupportIT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (often similar)
Work EnvironmentHealthcare facilities, hospitals, clinicsOffices, corporate environments, healthcare settings
Industry UsagePrimarily in healthcare/medical industryBroader IT industry, including healthcare
Job FocusSupporting healthcare-specific systems and devicesSupporting general IT infrastructure and hardware

Ess Tech Support and IT Support Specialist roles share similar certifications and technical skills. However, Ess Tech Support focuses specifically on healthcare technology and medical systems, while IT Support Specialists handle a wider range of general IT issues across various industries. Both roles require strong troubleshooting skills and certifications like CompTIA A+ and Network+, but their work environments and focus areas differ significantly.

What are popular job titles related to Ess Tech Support jobs?

For Ess Tech Support jobs, the most frequently searched job titles are:

ESS Technology Specialist 3 (Tech Specialist 3)

Tysons, VA • On-site

M.C. Dean, Inc
Engineering Professional Services • 10K+ employees
Learn more about M.C. Dean, Incexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Key responsibilities

  • Troubleshoot a wide variety of technical issues in the field and respond to site issues as a priority.

  • Configure, manage, and troubleshoot Windows Server operating systems, including Active Directory, server roles, and features.

  • Provide onsite system support, including post-deployment support and resolving installation issues.

M.C. Dean rating

7.8

Company rating: 7.8 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

244th of 454 rated engineering

Job description

Overview
About M.C. Dean
M.C. Dean is Building Intelligence®. We design, build, operate, and maintain cyber-physical solutions for the nation's most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.
Why Join Us?
Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values-agility, expertise, and trust-we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.
We are seeking an ESS Technology Specialist 3 to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets.
Responsibilities
The ESS Tech Specialist 3 will demonstrate the following capabilities:
  • Ability to troubleshoot a wide variety of technical issues in the field; this is a technical assistance position first and foremost and requires a willingness and ability to respond to site issues as a priority and work with a wide variety of project teams, clients, and internal representatives.
  • Fluency with Windows Server operating systems, including server builds, Active Directory configuration including Group Policy Objects (GPOs), systems administration, troubleshooting, and extensive experience with Windows Server Roles and Features.
  • Database administration in a SQL Server environment including use of Management Studio
  • Experience with ancillary technologies for Windows Server including Hyper-V virtualization, storage management, and server failover and clustering
  • Ability to analyze system performance, troubleshoot system performance issues, resolve system problems, and recommend improvements
  • Strong foundational networking skills for Layer 2 / 3 in a Cisco or Juniper environment, firewall exception rules and access control list (ACL) creation and management
  • Familiarity with DISA STIGs, ACAS vulnerability scanning, and general Cybersecurity principles
  • Experience working with design engineers and system administrators
  • Ability to work directly with end user representatives in a professional setting
  • Ability to produce system documentation including system logicals and information flow diagrams in Visio; hardware / software lists in Excel; and generate SOPs and other documentation in MS Word
  • Knowledge of basic cabling types used for communication and security systems as well as basics of electronics technology
  • Ability to provide basic system training for users and other system support personnel
  • Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
  • Onsite system support including post deployment support
  • Ability to read and interpret engineering drawings and work as part of a design engineering team
  • Ability to understand SOP and SOW documentation
  • Maintaining enterprise and Cloud lab environments
  • Interfacing with internal and external customers demonstrating excellent oral and written communication skills
  • Conducting research and development of entire systems and analyze all interoperability and constructability scenarios\
  • Reading engineering designs, schematics, and Statements of Work (SOWs).
  • Ability to coordinate with field personnel and/or engineering team to resolve any potential installation issues
  • Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
  • Conducting research and development on new system manufacturers including Access Control Systems (ACS), Intrusion Detection Systems (IDS), and Closed Circuit Television (CCTV) systems as well as underlying support infrastructure (server technology, PC hardware, LAN/WAN technologies, firewalls, IDS/IPS, etc.
  • Ability to perform all duties with minimal direct supervision

Qualifications
Clearance/Citizen Type: Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information; ACTIVE SECRET clearance with the ability to obtain a TOP SECRET/SCI clearance REQUIRED
Requirements:
  • High School Diploma with 10+ years of experience with installation, troubleshooting and/or testing of electronic security systems or
  • Associates with 8+ years of experience or
  • Bachelor's Degree with 5+ years experience or
  • Master's Degree with 3+ years experience
  • System administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions
  • Vendor certifications for electronic systems preferred
  • Reliable attendance at customer site during work hours required by customer
  • Ability to work a flexible schedule that includes occasional nights and weekends
  • Ability to travel CONUS and OCONUS
  • Travel up to 50%

What we offer:
  • A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
  • An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
  • Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
  • Open and transparent communication with senior leadership as well as local office management.

We offer an excellent benefits package including:
  • A competitive salary
  • Medical, dental, vision, life, and disability insurance
  • Paid time off
  • Tuition reimbursement
  • 401k Retirement Plan
  • Military Reserve pay offset
  • Paid maternity leave

Abilities:
  • Exposure to computer screens for an extended period of time.
  • Sitting for extended periods of time.
  • Reach by extending hands or arms in any direction.
  • Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
  • Listen to and understand information and ideas presented through spoken words and sentences.
  • Communicate information and ideas in speaking so others will understand.
  • Read and understand information and ideas presented in writing.
  • Apply general rules to specific problems to produce answers that make sense.
  • Identify and understand the speech of another person.

Pay Range
USD $104,240.00 - USD $130,300.00 /Yr.

What M.C. Dean employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

M.C. Dean logo

About M.C. Dean

Sourced by ZipRecruiter

M.C. Dean is Building Intelligence®. We design, build, operate, and maintain cyber-physical solutions for the nation's most recognizable mission-critical facilities, secure environments, complex infrastructure, and global enterprises. The company's capabilities include electrical, electronic security, telecommunications, life-safety, instrumentation and control, and command and control systems. M.C. Dean is headquartered in Tysons, Virginia, and employs more than 5,100 professionals who engineer and deploy automated, secure, and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability.

Industry

Engineering professional services

Company size

10,000+ Employees

Headquarters location

Tysons, VA, US

Year founded

1949

Social media

FacebookTwitter

View All M.C. Dean Jobs

Apply