Esl Program Manager Jobs in Rochester, NY (NOW HIRING)

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Monday - Saturday with a day off during the week for working Saturday.  Branch hours are Monday, Thursday & Friday 9:00 a.m. – 5:00 p.m., Tuesday & Wednesday 9:00 a.m. – 4:00 p.m., and Saturday 9:00 a.m. – 1:00 p.m. Must be flexible to meet current and future business needs.

ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.

Starting Pay: $72,496 Salary Range: $55,777 - $89,215

In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.

This position is accountable for engaging, developing and supporting teller team members to provide guidance and the right solutions to our customers which will build long-term mutually beneficial relationships and support the achievement of business results. This position is also responsible for meeting coaching expectations based on our published “Coaching Standards and Guidelines” as well as collaborate in continuing to make ESL a great place to work by providing visible leadership around the key building blocks to ESL’s success.

• Supervises tellers/universal bankers (up to 12 employees)
• Internal and external customer satisfaction
• Team sales measures
• Audit controls
• Primary back up in the absence of  Branch Manager

Engage, develop and support team members to provide guidance and the right solutions to our customers which will build long-term mutually beneficial relationships and support the achievement of business results.  This includes:

• Net Promoter Score target
• Employee Satisfaction target
• Satisfactory audits
• Sales/lead measures as outlined in the sales performance reports supporting our three LOB’s.

Engage in coaching of team members as assigned by unit manager per published “Coaching Standards and Guidelines”. 

• Perform effective coaching with all team members, tailored to individual needs with frequency that encourages sustained skill development and proactive employee engagement to make sure employees understand the customer’s point of view.
• Recruit, develop, motivate, recognize and retain high performing team through the use of ESL's Performance Management process.

Provide visible leadership around the key building blocks to ESL’s success including:

• Embracing the philosophy that “my success as an individual is not placed ahead of the success of the team or the customer”
• Modeling ESL’s core values
• Engaging in continuous self-development
• Ensuring the ongoing development of talent in my area
  • Committing to helping employees reach their full potential
  • Supporting and ensuring employee understanding of and engagement in ESL’s corporate strategy, policies and processes

• Developing and supporting a culture of recognition within my unit and across ESL in a tangible manner that, among other actions, includes the active use of established recognition tools.

• B.A. or B. S. or equivalent experience
• Minimum 2 years’ sales/service/supervisory experience in financial or comparable industry
• Bilingual English/Spanish speaking proficiency preferred

• Demonstrates alignment with ESL’s Core Values, mission, vision, and purpose to help our community thrive and prosper

• Highly efficient in building customer and peer relationships
• Strong communication skills a must
• Demonstrated team management
• Strong relationship building skills with individuals from diverse backgrounds, communities and/or cultures
• Ability to adapt communication style to reach various audiences
• Strong analytical, problem-solving, multi-tasking skills
• Notary preferred; if not, obtain within 12 months of filling role
• Must complete submission of application to the NMLS within the first week of employment and subsequently be successfully registered as a Mortgage Loan Originator through ESL

We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.

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